First let me be clear the room was fantastic and the overall hotel is clearly a five star hotel.
My disappointment and frustration came from three unique events that occurred on my one night stay. First I arrived from a long business day at 10:40pm,. I asked at check in if a restaurant was available. I was told that the restaurant was open till 11pm. I quickly checked into my room and was at the restaurant at 10:50 where the entire staff was obviously still there. I was told the restaurant was closed. I explained that i was looking for a quick, quite meal, but they denied that they were open. The even went as far as to tell me the front desk was wrong. They told me to order room service or go to the noisy bar across the way which serve sushi. QUite honestly all I wanted was a quite meal outside of my room. I ate at the noisy bar and went straight to bed. Strike one.
Upon check in, I made it clear that I had an 745am international flight and I needed to get to airport by 5:45. Was told no problem we can arrange a car for you. In the mean time they offered a wake up call, which I accepted at 5:10am. Strike 2 - no wake up call. Never had that happen before. Fortunately my own body clock went off and I rushed to shower and get out the door.
Arrived in a rush to the lobby to check out and ask for the car. They then tell me that they dont have one and that the shuttle will not leave till 6am. I let them know how frustrated the entire experience had been. Fortunately they arranged a taxi albeit later than intended.
Been to Marriots before and generally the service is outstanding. This one was a disappointment.
- Official Description (provided by the hotel):
- Bogota Marriott Hotel is a top choice among luxury hotels in Bogota, Colombia. We are located in the financial and entertainment center of Salitre in Bogota, just 4 miles away from the International Airport El Dorado. At our hotel you will find 2 unique concept restaurants and a bar. Pimento is a casual Italian restaurant where guests enjoy homemade style pasta in a welcoming and fresh ambience. Tanoshii is a chic restaurant that serves genuine Japanese cuisine where local and international guests chill out after work and enjoy live music and trendy Sake based cocktails. Our hotel features a fully equipped fitness center, an indoor lap pool, an indoor Jacuzzi, a Spa with steam rooms, saunas, and three massage rooms. At our executive lounge on the 10th floor, guests can have a complimentary breakfast and in the evenings they can enjoy hors d'oeuvres and cocktails. All our rooms are designed to deliver the best comfort, featuring streaming-speed Internet access, soundproof windows, total blackout curtains, 300-thread count Egyptian cotton linen sheets, a wide working desk with ergonomic chair, an alarm clock, a docking station for mobile devices, a fully equipped bathroom with wide shower heads, and more. The hotel has 8,460 sq. ft. of versatile meeting space equipped with the latest in audiovisual technology and our experienced hotel planning team will assist you in organizing your gathering. Bogota Marriott Hotel offers complimentary parking spaces for its guests. Stepping out of our hotel's lobby you will find the Bogota Corporate Center, a plaza with restaurants and bars, 2 of the most important shopping malls in Bogota, the Chamber of Commerce, and the Maloka Interactive Center, all of which are just minutes away from our hotel. Bogota Marriott Colombia is 6 miles away from Bogota's financial district, and from Zona T and Zona G entertainment district. ... more less
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