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“Great hotel and extraordinary service”

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Bogota Marriott Hotel
Ranked #7 of 268 Hotels in Bogota
Reviewed February 4, 2013

For working reasons I stay at the Bogota Marriot at least 10 days per month. The hotel premises are excellent for a business traveller, it offers a good gym and sauna facilities; food for every taste, from local to healthy menu and a nice suchi restaurant. The service is extraordinary, obviously I have the benefit of being a Platinum member, but I also can see how other guests are treated and can confirm that the good service is a norm at this hotel. The lounge at the 10th floor is a nice place to relax at the end of the day!

Stayed: January 2013, traveled on business
Thank salvatrucho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this reviewResponded February 7, 2013

Dear guest,

Thank you so much for your wonderful compliments. Our main priority is customer satisfaction and with your review we can see we are making it right. As you mentioned, we have different types of food for every taste and Sushi at Tanoshii Lounge is becoming one of the best sushi in town.

Hope to see you back again soon.

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Reviews (2,355)
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826 - 832 of 2,355 reviews

Reviewed February 1, 2013

A perfect place to stay in Bogota near the International Airport. It´s a safe area and near a couple of nice Malls. There is one 4 blocks away (Salitre Center). The other one you have to go by car (Gran Central).
Normal Rooms aren´t very big, but they are well organized, comfortable and very clean. It looks like a new hotel and it´s internal design is very modern.
If your looking for security...it´s all there also. Efficient Check-in and Check-out. Complete car service. There is also an airport shuttle.
It has 2 good restaurants and complete room service.
Breakfast...simple perfect.

  • Stayed: January 2013, traveled on business
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1  Thank Marcos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this reviewResponded February 12, 2013

Dear guest,

Thank you for your comments. We are strategically located near the Intl. Airport within the area of Salitre, surrounded of great entertainment, fine dining and the best shopping in town. Our hotel was built in 2009 and yes, you're right...it still looks like new. I'm sure our hotel staff will be happy to read your review and please know that we will do all in our hands to maintain the "perfect" status.
We hope to see you back soon.

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Reviewed January 28, 2013

This is an excellent hotel in Bogota 10 minutes from the airport and within walking distance to pubs and restaurants. The place is spacious and clean - top notch security for example, with your room key you only have access to that floor and the 1st floor so you can't roam the hotel. The room is good sized, private balcony and comes with heat (it gets cold in Bogota). Service is very good - and they have a free shuttle to the airport. We used points (10,000) to pay for the room and will definitely return.

Stayed: June 2012, traveled as a couple
Thank HK2LS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

I had to stay in this hotel when my trip to Medellin was modified at the last minute. I arrived at midnight, a hotel taxi was waiting for me. The check in procedure was efficient and quick. Room service breakfast was punctual at 530 and delicious. I am sure that if you need to stay around that area of Bogota, this hotel is great choice.

  • Stayed: January 2013, traveled on business
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Thank Arie-Mordejai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this reviewResponded February 12, 2013

Dear guest,

Thank you so much for your review. It is great to hear that you enjoyed the hotel and the services we provide. We hope to see you soon when travel needs bring you back to our city. I'm sure you'll love our restaurant as much as you loved room service breakfast.

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Reviewed January 25, 2013

I stayed overnight at this hotel on my way to Buenos Aires. Clean, nice bedding, near airport so it was convenient.
The room was big, bathroom also of a good size and nice fixtures. Water pressure in shower was POOR, honestly the only drawback. Stayed in room 610 (in front of elevators) just in case the Manager reads this review and wants to check the water pressure in person.

The wanted to charge me USD 30 (thirty dollars) for WIFI connection, which i did not pay of course. People, we are in 2013, WIFI should be free in hotels where you pay near USD 300 for a room. PERIOD, no excuses.
Front desk people sort of aloof and not very friendly, but they did their work just fine.

  • Stayed: January 2013, traveled solo
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Thank Wilacho T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this reviewResponded February 7, 2013

Dear guest,

Thank you for your comments. We read each and every one of the reviews that our guests write. They all are important and help us improve our service and attention. Our engineer went to room 610 to check water pressure in shower and noticed the problem. It has been fixed. Again, Thank YOU!
We've also passed on your comments to our front desk associates. We do not tolerate aloof service, we strive for perfection when it comes to treat our guests and make them feel like at home.

Once again thank you for writing and we hope to see you back soon when travel needs bring you back to Bogota.

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Reviewed January 24, 2013

Newly built hotel with contemporary decoration all across the hotel. Price isnt cheap for a place like Bogota. Location is near airport hence far away from everything else. Food was average. Service was good.

  • Stayed: January 2013, traveled on business
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Thank fabbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this reviewResponded February 7, 2013

Dear guest,

Thank you for your review. You are correct, our hotel is located near the airport in the Salitre area of Bogota. We have shopping centers within walking distance, fine dining around and great entertainment not too far away. The advantage here is that the hotel can arrange safe and not too expensive transportation to visit other areas. I'm sorry to hear that you did not have a great dining experience. Average is not good for us. We'll pass on your comments to our chef whom I'm sure will make necessary adjustments to avoid "average experiences". Visit us again soon, we'll do all our efforts to make you change your opinion.

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Reviewed January 12, 2013

We stayed here on Marriott points for a birthday celebration (its a great place to use Marriott points- good value!). The room was extremely clean and comfortable. Great pillows and bed. The executive lounge and staff were fantastic. The breakfast was good and evening snacks were generally good too. The location is farther away from some of the main sites, but you can easily book a hotel taxi to cheaply get where you need to go. The neighborhood around the hotel was very safe, had good restaurants (a number of steak places, Bogota Beer, Wings) and was a nice place to walk around during the day. There is a small mall within walking distance. The only negative of our trip was really just miscommunication between different people. We booked a tour through the hotel and at one point the concierge said that they would pay the tour company and we would pay Marriott at the end. But this didn't happen so we had to quickly come up with money to pay our guide. The front desk staff all was "in training", the concierge was gone and it was just a weird situation. I'd stay again, but I'd just avoid interaction with the less experienced front desk staff. We did the airport shuttle at the end of the trip (we took a normal taxi from the airport- that was fine too). I'd recommend either, but the shuttle is nice because its free.

Room Tip: Executive Level is great if you can get it.
  • Stayed: November 2012, traveled as a couple
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Thank Sonya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this reviewResponded February 7, 2013

Dear guest,

Thank you so much for taking the time to write about your experience at our hotel. We strive daily for customer satisfaction and yes, you're right, we had various associates in training. By now the majority of them are already trained and waiting to serve you as you deserve. You'll notice next time you visit. See you then!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bogota Marriott Hotel

Address: Av El Dorado 69 B-53, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 268 Hotels in Bogota
Price Range: $146 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bogota Marriott Hotel 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
Bogota Marriott Hotel is a top choice among luxury hotels in Bogota, Colombia. We are located in the financial and entertainment center of Salitre in Bogota, just 4 miles away from the International Airport El Dorado. At our hotel you will find 2 unique concept restaurants and a bar. Pimento is a casual Italian restaurant where guests enjoy homemade style pasta in a welcoming and fresh ambience. Tanoshii is a chic restaurant that serves genuine Japanese cuisine where local and international guests chill out after work and enjoy live music and trendy Sake based cocktails. Our hotel features a fully equipped fitness center, an indoor lap pool, an indoor Jacuzzi, a Spa with steam rooms, saunas, and three massage rooms. At our executive lounge on the 10th floor, guests can have a complimentary breakfast and in the evenings they can enjoy hors d'oeuvres and cocktails. All our rooms are designed to deliver the best comfort, featuring streaming-speed Internet access, soundproof windows, total blackout curtains, 300-thread count Egyptian cotton linen sheets, a wide working desk with ergonomic chair, an alarm clock, a docking station for mobile devices, a fully equipped bathroom with wide shower heads, and more. The hotel has 8,460 sq. ft. of versatile meeting space equipped with the latest in audiovisual technology and our experienced hotel planning team will assist you in organizing your gathering. Bogota Marriott Hotel offers complimentary parking spaces for its guests. Stepping out of our hotel's lobby you will find the Bogota Corporate Center, a plaza with restaurants and bars, 2 of the most important shopping malls in Bogota, the Chamber of Commerce, and the Maloka Interactive Center, all of which are just minutes away from our hotel. Bogota Marriott Colombia is 6 miles away from Bogota's financial district, and from Zona T and Zona G entertainment district. ... more   less 
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