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“GREAT AIRPORT HOTEL...BUT COULD DO BETTER”

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Bogota Marriott Hotel
Ranked #6 of 267 Hotels in Bogota
Orlando, Florida
Level 6 Contributor
166 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“GREAT AIRPORT HOTEL...BUT COULD DO BETTER”
Reviewed October 27, 2012

Very convenient airport shuttle. Excellent service, Awesome and professional employees. Great breakfast at Pimento restaurant with great American food including a great variety of delicious pastries and Colombian breads. They also have everything from Colombian delicacies to bagels. Best breakfast ever in a Marriott hotel. Unfortunately, their executive lounge ha a pathetic service, Very clean, modern and good decor, but their hot options for the nightly happy hour is very poor and not well kept. Very little options to choice from and not appetizing at all. Their quantities are so little that they go fast and the server takes forever to replenish it. Ordering a drink is a nightmare as the server is not very attentive and my friend went directly to the bar to request a second beverage. After 8:30pm the " hot food" dishes and containers were left empty on display for over 45 minutes. Very poor service not worth the rate people will pay for the lounge service, As a gold member I was very disappointment. I do have to say that Lady one of the employees went above and beyond her call of duty to get me a spot on the SPA.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank DoctorEd711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this review, December 11, 2012
Dear guest,

Thank you so much for your comments. We are very glad to hear about your stay at our hotel and to know that our associates were able to get an "awesome" and a "professional" adjectives from you. As you mentioned, Pimento Restaurant offers a great variety of pastries and Colombian breads but what you probably didn't know is that bread is homemade. We bake it fresh every morning because we know the difference it makes. Regarding our service at the executive lounge I want to apologize that we didn't meet your needs. You are right, there were not a lot of options and the server was probably not very attentive and that is why we've decided to add some more options to the menus and also to hire a new Executive Lounge Manager who understands that our customer satisfaction is the reason of our existence and who will be making sure that every associate understands it as well. I'm more than confident that in your next visit to our hotel you'll be able to notice the makeover.

Once again, thank you for writing.
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2,323 reviews from our community

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Rating summary
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  • Service
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  • Cleanliness
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Seattle
Level 3 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 22, 2012

I stayed here for 7 days on a business trip and found the property to be excellent! Security is a priority for all guests of this hotel so be prepared to go through a metal detector and have your bags sniffed by a dog upon entering the lobby. My room on the seventh floor was modern and comfortable with one exception - the feather topper on the bed was too soft and got too hot during sleep. The bathroom was modern and had an amazing shower-head!! The breakfast buffet was amazing and was something I looked forward to every morning. Overall, the food here was very good and the service excellent.

Room Tip: Feather toppers on the beds are too soft and too hot to sleep on all night.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank PAUL C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this review, December 11, 2012
Dear Paul C

Thank you so much for your comments. We are glad to hear that you enjoyed your stay in our hotel while visiting Bogota on business. Hopefully you were able to put a little time aside to visit our beautiful city. You are absolutely right, security is our priority and is part of Marriott's standards. We've heard your comments about our feather toppers and I'm glad to be the one to tell you that we've made some modifications. You'll notice the difference during you're next trip.
Once again, thank you for taking the time to write about our hotel and our service.
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Basel, Switzerland
Level 6 Contributor
281 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed October 22, 2012

Excellent hotel, equipped with well designed and spacious facilities. Rooms are large and beds comfortable, although the bathrooms are a little small. Staff were generally friendly and accommodating, especially in the breakfast room. Highly recommended.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank seanyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this review, December 11, 2012
Dear Guest,

Thank you so much for taking the time to write a review about our property. We truly appreciate your comments and we'll make sure that our associates read them. We are proud of them and the service they provide.

Once again, thank you!
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Level 4 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2012

Great service all around. Will definitely stay at this hotel again on my next visit. Great location!!
My husband and I stayed on the 10th floor reserved for platinum level, and we were thrilled with our room because the view of the city was spectacular!! Plus the members lounge and the hotel staff were outstanding. The spa area was great.
Needless to say, we had a fantastic time.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ancalu12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this review, December 10, 2012
Dear guest,

How wonderful it is to see and read reviews like yours. It makes us feel that we are doing our work correct...our priority is guest satisfaction and for what we read it looks like we did it this time. Our Concierge Floor has privileged views to the mountains of Bogota. We are glad you enjoyed the views and all the other amenities we have there for our guests.
I'm sure that the hotel staff will be more than glad to read your comments.

Once again, thank you!
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Orlando, Florida
Level 5 Contributor
79 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 11, 2012

This was my 4th stay at this hotel and it was great as always! The concierge floor staff was very helpful and provided great conversation. Everyone was very friendly and the hotel is really nice. The restaurant staff was very helpful and the food was excellent, even though I am Colombian, I don't know much about the food from the different regions of the country and the chef explained me and my grilfriend the different dishes to try for their Colombian food buffet.
The shuttle staff was very helpful and picked us up to the airport and when I got to the hotel they we already expecting me and checked me in very quickly. Overall great experience!

  • Stayed March 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank favargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this review, December 10, 2012
Dear guest,

Thank you so much for taking the time to write a review of our hotel. We truly appreciate it from our heart. This is one of the great advantages of social media. We get to hear our customers more often and reading reviews as yours make us want to be more and do more for our guests. We are glad that our concierge floor associates were friendly and helpful...that's what this is all about...making you feel more like at home. We will make sure that all our staff gets to see and read your comments...they are the reason of our pride.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
Level 6 Contributor
260 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed October 11, 2012

This hotel is an excellent option if you stay in Bogota. Spacious beautiful rooms. If you stay on the business floor, it has an excellent business lounge. The hotel is rather new and has all the amenities and service of a 5 stars. Food is excellent, Not too fr form the Zona Rosa, candelaria, et., but of course you will need to take a Taxi. Rather stay here because it is so close to the airport.
If you stay here you will enjoy your stay. Great value

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ericucho n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this review, December 10, 2012
Dear guest,

First of all, thank you so much for this wonderful review. We truly appreciate your kind words. We are glad you enjoyed your stay and yes, we enjoy a privileged location very close to the airport but not too far from the greatness of the city. Did you try the sushi from our Tanoshii Lounge & Sushi Bar? If you didn't I highly recommend it for your next visit.
Once again, thank you!
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2012

I visit bogota two weeks ago and I stayed at this hotel and found it to be an excellent hotel. The lobby and living room were spacious and the hotel staff were wonderful, my requests were met and exceeded by an attentive staff,arriot

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria Fernanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanpie, Manager at Bogota Marriott Hotel, responded to this review, September 27, 2012
Dear Maria Fernanda,

Thank you so much for your review. This really helps us understand where we are and how we are doing. I'm glad to hear that your requests were met and exceeded. We are proud of our staff and will do every effort to keep our service's standards up.

See you next time in Bogota.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bogota Marriott Hotel

Property: Bogota Marriott Hotel
Address: Av El Dorado 69 B-53, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 267 Hotels in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Bogota Marriott Hotel 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
Bogota Marriott Hotel is a top choice among luxury hotels in Bogota, Colombia. We are located in the financial and entertainment center of Salitre in Bogota, just 4 miles away from the International Airport El Dorado. At our hotel you will find 2 unique concept restaurants and a bar. Pimento is a casual Italian restaurant where guests enjoy homemade style pasta in a welcoming and fresh ambience. Tanoshii is a chic restaurant that serves genuine Japanese cuisine where local and international guests chill out after work and enjoy live music and trendy Sake based cocktails. Our hotel features a fully equipped fitness center, an indoor lap pool, an indoor Jacuzzi, a Spa with steam rooms, saunas, and three massage rooms. At our executive lounge on the 10th floor, guests can have a complimentary breakfast and in the evenings they can enjoy hors d'oeuvres and cocktails. All our rooms are designed to deliver the best comfort, featuring streaming-speed Internet access, soundproof windows, total blackout curtains, 300-thread count Egyptian cotton linen sheets, a wide working desk with ergonomic chair, an alarm clock, a docking station for mobile devices, a fully equipped bathroom with wide shower heads, and more. The hotel has 8,460 sq. ft. of versatile meeting space equipped with the latest in audiovisual technology and our experienced hotel planning team will assist you in organizing your gathering. Bogota Marriott Hotel offers complimentary parking spaces for its guests. Stepping out of our hotel's lobby you will find the Bogota Corporate Center, a plaza with restaurants and bars, 2 of the most important shopping malls in Bogota, the Chamber of Commerce, and the Maloka Interactive Center, all of which are just minutes away from our hotel. Bogota Marriott Colombia is 6 miles away from Bogota's financial district, and from Zona T and Zona G entertainment district. ... more   less 
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