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“Excellent value for money”

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Plaza Hotel & Convention Center
Ranked #33 of 77 Hotels in La Paz
Reviewed June 8, 2013

In the course of a two weeks' private stay in Bolivia I checked in four times and was not once disappointed by the welcome I got: friendly, helpful, flexible, competent. Out of the four check-ins I was three times awarded an upgrade and my request for a specific type of room was accepted with a smile. I specially appreciated the most unbueraucratic availability for (free) early check-in, which is a necessity when you arrive on American Airlines' early morning flight, up from sea level Miami to two miles high La Paz! Service at bar and cafeteria unvariably friendly and accomodating. And the Wi-Fi works and is free of charge! Frankly I don't understand why this hotel does not fare better in clients' ranking... For me it was the perfect match and the best value for money I could expect.

Stayed: June 2013, traveled solo
1  Thank aschlaepfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rommel R, Guest Relations Manager at Plaza Hotel & Convention Center, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you very much for your time.

For us it is very important to its evaluation, we are pleased to know that the attitude of our staff made your stay more enjoyable, on behalf of my colleagues and my own THANK YOU ...
This commits us to work more and better.

Radisson hope to have it soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 - 103 of 351 reviews

Reviewed June 4, 2013

A modern and well maintained hotel with all the facilities one can desire (including oxygen bottles so useful in a city 3.600m over the ocean). Location: a few steps away from the very busy city center but far enough away of the noise. The south rooms have gorgeous views over the Ilimani, the snow caped mountain that dominates the city. Unfortunately the breakfast is not as good as expected. The restaurant in the roof has an astonishing view by night, but a very plain menu.

  • Stayed: May 2013, traveled on business
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Thank felipeferreirario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

The room on the 10th floor had an amazing view over La Paz and I could see the snow covered mountains on the horizon. The room was clean and spacious. Breakfast was great with ample choices for all tastes. The restaurant on the top floor not only served good food but had a mesmerising view of La Paz lit up at night. All this said, there was something lacking, possibly character, (its very modern) or maybe the staff (some were a bit stand offish others were fine) or maybe I just didn't appreciate the hustle and bustle outside the front door that didn't stop day or night.

  • Stayed: April 2013, traveled with friends
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Thank Desiree S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rommel R, Guest Relations Manager at Plaza Hotel & Convention Center, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you very much for your time.
For us it is very important to its evaluation, it helps us improve.

We regret that the attitude of some people was not at the required level.
Rest assured that we are making the necessary corrections so that events like this will not happen again.

Radisson hope to have it soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2013

It is plenty to see in this page, the hotel has a long list of negative reviews. I stayed at this hotel many times in my life.
The staff is mostly nice, the lobby is very beautiful (ex Sheraton design) the rooms are tired and old. Sheets, beds and furniture need a total change.
We also went to have dinner at the two restaurants. In the downstairs one I ordered a simple pasta and I asked to be al dente. The chef sent some raw pasta in my plate. I really did not know what to say so I simply pointed it out to my waiter. He replied that that is what I had asked for.

There was no change of plate nor apology, which is totally unacceptable in a five star hotel, I also noticed the hotel is very dead and quiet. Some happy music and maybe some events would be nice.

When we ate upstairs, the menu was very tired and conventional, but the service was better.
Overall the hotel has potential, they may need to hire some people the new and experienced vision on how to change the direction of the hotel. I wish them the best. Also the prices are very high for Bolivia.

Room Tip: Don't be afraid to stay here, but don't expect to have a five star hotel experience. it will...
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  • Stayed: May 2012, traveled on business
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Thank Al D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rommel R, Guest Relations Manager at Plaza Hotel & Convention Center, responded to this reviewResponded April 22, 2013

Dear Guest

First thank you for the many visits that you made ​​to the hotel.
Thank send us all this information, which will be taken into account to improve our service.
Your comments help us improve.
We sincerely apologize for your last experience with us.

We us the opportunity to have him back with us.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

We stayed at the Radison for 2 nights and our terrible experience started with our check in. The reception staff were not at all helpful. Our booking requested a room with a queen/king sized bed, but they had us in a twin room with 2 single beds and weren't willing to assist in finding another room as requested prior. We then had our buffet breakfast the next morning which was well below average. There was no variety. We ended up just eating butter on toast. The third was our laundry. We requested a 10 hour service, but didn't receive our washed clothes until after 15hours (had to phone front desk to prompt them of the issue). Then they still tried to charge us for special service which we ended up getting discounted after complaining. Would not stay at this same hotel again after this experience.

  • Stayed: April 2013
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Thank shayleighchalmers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rommel R, Guest Relations Manager at Plaza Hotel & Convention Center, responded to this reviewResponded April 19, 2013

Dear Guest,

Thank you very much for the info.
Actually, we are very sorry not to have met your expectations.
We are currently working to improve in all aspects.
Again we apologize for your experience with us.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2013

Only stayed here 1 night and we had a spacious room with 2 king single beds. Bathroom was roomy too. Very clean except that the roomy was a bit stuffy. There was heating but no air con and windows cannot be open fully.

Breakfast was fresh with plenty of choice for cereal, bread and fruit. Cold cuts was limited.

Park next door and shopping centre only a few blocks a way

Room Tip: A room facing the front may be less hot. Back facing west
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  • Stayed: April 2013, traveled as a couple
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Thank diskali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rommel R, Public Relations Manager at Plaza Hotel & Convention Center, responded to this reviewResponded April 8, 2013

Dear Guest,

Thank you very much, for your feedback.
This helps us to improve our services, rest assured that we are working on the points you mentioned.
We look forward to the opportunity to have him back with us.

Compliments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

Usually i am one to accept that i should not accept the same standard of accommodation and services i do at home, however Given that this was the most expensive hotel in La Paz, i found it to be a little too old, run down and uncomfortable considering the price compared to other offerings in La Paz. The staff were friendly, but the offerings at the restaurant were not fantastic, however fairly priced, and staff were helpful, but my expectations for the price were much greater than what it delivered, especially knowing how cheap everything else in La Paz is.

  • Stayed: March 2013, traveled solo
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Thank Bjorn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rommel R, Guest Relations Manager at Plaza Hotel & Convention Center, responded to this reviewResponded April 2, 2013

Dear Guest,

Thank you for taking the time to us.

The information you provide is very important to us, it motivates us to work harder and better, we're glad it was good staff attitude, which we are sure is our greatest asset.

They are working in your observations, we hope to have him back at the hotel

Best regards

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza Hotel & Convention Center

Address: Av. Arce 2177, La Paz, Bolivia (Formerly Radisson Plaza Hotel La Paz)
Location: Bolivia > La Paz Department > La Paz
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 77 Hotels in La Paz
Price Range: $93 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Plaza Hotel & Convention Center 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Low-rise cottage complex;tourist class with comfortable well-furnished rooms - 12 km from El Alto-La Paz airport, city center. ... more   less 
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Also Known As:
La Paz Radisson
Radisson La Paz

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