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“Excelent Hotel” 5 of 5 bubbles
Review of Serena Hotel Punta del Este

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Serena Hotel Punta del Este
Ranked #11 of 63 Hotels in Punta del Este
Certificate of Excellence
Rio de Janeiro, RJ
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excelent Hotel”
5 of 5 bubbles Reviewed December 2, 2013

The hotel is a place for adults to relax.
Right on the beach "Playa Mansa", in the middle of the center of Punta Del Leste e Punta Ballena.
Beautifull Hotel, simple and elegant.
Nice, beautiful bedroom.
Very clean.
Wonderful restaurant and breakfast.
Very lovely staff.

My only complain would be that the matress is way to hard for my taste, could be softer. If you stay on the street rooms is very noise, but mine wasn´t.

I would stay there again!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Perez_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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368 reviews from our community

Traveler rating
    234
    99
    23
    5
    7
See reviews for
32
239
9
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco
1 review
4 of 5 bubbles Reviewed May 17, 2013

I reserved a room with two beds, which the hotel didn't have when we arrived due to a miscommunication, so they gave us two rooms for the first night at no extra cost. Every interaction with the staff was pleasant, feeling like they would jump to their feet at a moment's notice to help us with anything we needed.

The hotel did indeed feel serene, filled with understated art pieces from east Asia.

TripAdvisor showed the hotel as being near the peninsula of Punta del Este, which is wrong. The hotel is actually in Maldonado. That's not what we were wanting but it was close enough not to be a big deal and the hotel has a good restaurant.

The Internet was spotty but this may be typical of the area.

Room Tip: The Standard Double Room had no desk nor table.
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scrappy53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Manager at Serena Hotel Punta del Este, responded to this review, May 18, 2013
Thank you very much for your nice comments! We have contacted tripadvisor to change the wrong map. We hope you visit us again soon 8.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed March 3, 2013

We were recommended this hotel by the Fasano, which we had been staying at. We accepted their suggestion, assuming it would be comparable. The room was $600 per night. It was described as a suite. It was one room. It had views of the beach. The reason that this dull hotel gets to charge such high rates is because there are virtually no hotels in Punta on the sand. Well, I would do yourself a favour, and not bother. This place is suburban, the design is sub par, room service is non-existent. The fixtures and fitting could have come from Hone Depot. In fact, we checked in, hated it so much we drove south and spent all day and evening in Jose Ignacio, only returning to sleep in the ridiculously small room. There wasn't enough space to unpack, either. Absolutely worthless hotel. To me, at least. Vibeless shell. Hated it with a passion. It's so clean, by the way, that the whole place STINKS of cleaning fluids. Yuk.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed March 1, 2013 via mobile

This hotel is the only one on the beach itself. It was a flour mill once so the building was already on the beach. Very nicely decorated. Beautiful looking Japanese style place. Pool is abit funny as it looks black and not inviting. Lovely sun beds all around. Sea was very cold and the wind was very cool, so we could not enjoy the sea. Sunset was perfect. Restaurant is very very expensive. Main dishes were between 700-850 pesos which translates as £25-30. If you can walk there are nice local restaurants inland. Keep in mind that this hotel is very far from any eating places. We had to walk miles to find a decent place to eat. Staff are very helpful and can speak English.

Stayed February 2013, traveled as a couple
Helpful?
1 Thank Umash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montevideo, Uruguay
Level Contributor
126 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

I spend a weekend here and I was positively surprised by this hotel, the staff very attentive. Nice amenities and services on the beach, I did not use the spa, but I heard good comments about it. In Punta del Este is one of the few hotels with direct access to the beach, with a nice swimming pool on the deck with plenty of coachs and beach mattresses. Only adults are allowed here, so do not count on this if you are planning a family stay. Decent breakfast on a great scenery on the deck at the beach. Not cheap, but it worth it.

Room Tip: All rooms have beach view, so don't worry for that, but ask to take a look at the rooms because...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Aviroga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Manager at Serena Hotel Punta del Este, responded to this review, February 20, 2013
Thank you very much for your kind comments, we are glad you had a special stay with us! Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, Brazil
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 12, 2013

I've been staying at Serena for the past 7 to 8 years,and this time I must applaud them.
They renovated and the pool area is no longer in black wood.Wich is a relief.
The service is great at the concierge and the reception.It's much better than last year.I mean,the rooms and bathrooms with new showers are great.
I had a lovely time

Stayed January 2013, traveled as a couple
Helpful?
Thank Emilio01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Manager at Serena Hotel Punta del Este, responded to this review, January 18, 2013
Thank you very much Emilio! see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 11, 2013

There is only two types of rooms in this hotel - Standard & Suites. 32 standard rooms and 7 suites. All of them expensive (from $420-$650 dlls- Jan. 2013) and all of them a rat hole - Depressingly small, broken bath room, you can hear all the sounds in the hallway (zero rest), the bed is as hard as a wood board, together with the hard pillows and detergent smell/feeling cheap amenities. Not even ONE bottled courtesy water- NADA! And the minibar is depressing. Forget robes and slippers, they don't care and have no respect for the clientelle, starting with the ower, who is in a defensive mood whenever you bring any questioning on the hotel rules with him. A cheap man, truly lacking any finesse and obviously any experience in the service industry. The owner claims to have an 'historical hotel', when the building looks lika an ordinary suburbian home from the 90's- completley decorated with Indonesian sculptures and furniture. So much for respecting Uruguayan historical buildings! This ingrate man shouldn't be allowed to speak to the clients, since the minute you understand he is the owner, the hotel starts looking grimmer. Bad for the hotel reputation. During our stay, because of the stiff beds, we ended up getting a back pain and a crick in the neck and we literally had to both get massages to ease the back problems. Although the restaurant is gourmet and most of the staff is sweet, the owner has set up rules that are marginalizing. If you are not one of the lucky ones to get one of the 7 suites (only $200 dlls more in price than the way over priced standard rooms) you cannot use some of the areas of the hotel, reserved for the suites only. The 7 suites get better beach seating, better parking lots, better check out times, better lunch tables, etc. As if the minimal price difference made them 'royalty', when everyone is being overcharged and paying the excat same prices for the services (truly outrageous!) Even if no one is using the "reserves for suite" spaces in the beach areas throughout the day, they don't let the other 80% of the hotel guests to use it.. In a 32 room hotel, with only 7 suites, this seems offensive. It is not that the 'reserved suites spaces" are better hang out places, what bothers is the fact that so minimal price difference has you in the worst rat hole and feeling lika a lesser and marginalized guest - Just sad. The only thing they have going for them is that they have beach front access, rare for hotels in Punta del Este, nonetheless, don't be deceived by this fact, (like we did) when choosing a hotel for your stay in Punta. The beach lounging and restaurant areas are cute, and once you are in the sun, you tend to forget all your pains, but that happens everywhere! This is not the place to spend your dreamy "expensive" vacation in Punta. I would truly recommend to look elsewhere.

Stayed January 2013, traveled as a couple
Helpful?
3 Thank Traveler W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Serena Hotel Punta del Este

Property: Serena Hotel Punta del Este
Address: Rambla Williman- Parada 24 | Playa Mansa, Punta del Este, Uruguay
Location: Uruguay > Maldonado Department > Punta del Este
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
#3 Romantic Hotel in Punta del Este
#5 Business Hotel in Punta del Este
#6 On the Beach Hotel in Punta del Este
#9 Luxury Hotel in Punta del Este
#12 Family Hotel in Punta del Este
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Serena Hotel Punta del Este 4.5*
Number of rooms: 32
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Also Known As:
Serena Punta Del Este

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