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“It's a Monet”

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Serena Hotel Punta del Este
Ranked #11 of 66 Hotels in Punta del Este
Certificate of Excellence
Reviewed January 8, 2012

For those who have watched the movie "Clueless", you will understand the reference to Monet (nice from afar but a mess up close). We were disappointed by the hotel and please allow me to explain why. First of all, let's start with the hotel itself. As it is the only hotel situated on the beach in Punta del Este, this is indeed its unique selling point and the hotel's saving grace. The beach area with the lounge sofas/beds is indeed quite picturesque with a Zen feel. There is even a large Buddha sculpture by the pool for the added exotic ambience. Unfortunately, the rest of the hotel showed very little care. From the inexpensivel materials used (wood showing cracking paint) to the lack of maintenance (the room looked worn, the hotel pool was dingy and dirty), it was an unpleasant sight.

We booked a room with partial sea view, but in fact our window faced the parking lot. One had to strain to see a bit of the sea, unfortunately completely overshadowed by the presence of the parked cars. When we mentioned this to the management, the GM explained that was how the owner sold the rooms, and that the other street facing rooms were even smaller,

Now the staff. Most of them spoke no English and some looked like teenagers straight out of high school. We learned later that indeed a number of them were at the hotel for summer work (January to March). The shortage of professionalism was compensated with enthusiasm and a youthful vigor. None of this is a real problem, but not if you are paying top dollars.

The price. We knew that during the high season in Punta, the prices hotels command would be higher than usual, however, at double the regular price, a tad extra effort should be made to accomodate the guests, but no such attention was evident. This is a difficult issue to overcome, because you'd probably not want to visit during the low season, yet what you get in the high season is totally not commensurate with what you pay. My "average" rating is for low season prices. For high season prices, the rating would be closer to "poor".

The breakfast was so-so. We ate both lunch and dinner at the hotel (the property is far from restaurants or the center), and the food was good, though pricey as expected. Free WIFI in the common areas while inaccessible in the rooms.

  • Stayed: January 2012, traveled as a couple
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4  Thank Family-C-L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 - 60 of 394 reviews

Reviewed December 14, 2011

A very lovely spot to stay. The staff was very helpful, the meals good, the beach amazing and the "living room" with its big couches and fireplace oh so comfy.

  • Stayed: December 2011, traveled with friends
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Thank davedrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2011

My partner and I just returned from Punta del Este and found this wonderful hotel. Great service, location is top not right on the beach. Restful, relaxing and great ambiance. Food was very good with excellent wine selection. Rooms are a good size for South America. Definitly recommend it.

Room Tip: Any room facing the water is a sure bet!
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  • Stayed: November 2011, traveled as a couple
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Thank LeotheLion75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2011

Located literally on the beach, friendly staff and excellent service. They make a mean Mojito and Pina Colada too!! Other reviewers said the rooms were basic, but what more do you need when you have outside facilities like what they have. The rooms have a fab shower, tv, air con and comfortable beds - what else do you want!! Highly recommend to anyone going to Punta who wants to enjoy the beach, located just out side of the town centre you are away from the hustle and bustle but close enough to jump into a taxi if you want to.

  • Stayed: October 2011, traveled with friends
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Thank siofoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2011

My wife and I spent three nights here and overall had a pleasant experience. Contrary to comments in past reviews, we found the rooms extremely clean and attractive (minimalist, but no dirty carpets) and the staff extremely helpful while speaking either English or Spanish. Food and drinks were overpriced but on par or better with comparable places in the area. We could have done without the extreme use of light sensors thoughout the building, and the poolside service often lacked, but the beautiful surroundings and views made up for it. A nice suprise was the extreme convenience on being on multiple frequent bus lines taking us anywhere we needed to go, particularly as taxis to downtown are ridiculously spendy.

  • Stayed: November 2011
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Thank tberks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2011

I stayed in the off season and the hotel seemed fully-staffed and fully-attentive with anything I needed. Everything was perfect and all the meals were excellent.

  • Stayed: July 2011
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Thank dp750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2011

On the beach. Not near the beach....on the beach! Wonderful hotel. Great rooms. Great restaurants. Great service. Great everything.

If it has a drawback it's that it isn't cheap. Guess you get what you pay for here. It's so nice that you may not leave to see Punta del Este.

This is where I will stay for this point when in Punta del Este.

  • Stayed: June 2011
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1  Thank kkhinnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Serena Hotel Punta del Este

Address: Rambla Williman- Parada 24 | Playa Mansa, Punta del Este 20100, Uruguay
Location: Uruguay > Maldonado Department > Punta del Este
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
#3 Romantic Hotel in Punta del Este
#5 Business Hotel in Punta del Este
#6 On the Beach Hotel in Punta del Este
#9 Luxury Hotel in Punta del Este
Price Range: $158 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Hotel Punta del Este 4.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Serena Punta Del Este

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