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“AVOID IT !!!”

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Conrad Punta del Este Resort & Casino
Ranked #9 of 65 Hotels in Punta del Este
Certificate of Excellence
Reviewed January 10, 2012

The Conrad Hotel in Punta del Este, Uruguay is AN EMBARASSMENT TO THE HILTON HOTEL CHAIN.
I stayed at the hotel from January 2-7, 2011 and to my surprise this hotel has probably one of the lowest standards I have ever seen. The hotel charged me US$ 600.00 a night for a room that was overpowered by tobacco smell. The wallpaper was ripped, giving it the look of a cheap motel. The lock on the balcony door did not work. The safe did not function (despite two requests I made at the front desk to fix it, and assurances it would). The handle of the bathroom door came off when I tried to open the door. I asked for an iron and an ironing board as this was not standard in the room. I got a cheap iron that did not warm up, and the cover of the ironing board was completely stained to the point of repulsion. Between the bathtub and the wall tiles as well as the floor tiles there was a black filling that was quite disgusting. The night table had a small (cheap) radio that did not work because it works on a 110V and there was an adapter was supplied.
To add insult to injury, the day I checked out, they tried to charge me for the consumption of chocolates, alfajores (a local pastry), and juices that I did not have.
The breakfast was good and the dining area spacious and pleasant, but the service varied from good to total indifference, depending on the person.
If the room had cost $200 I would not have made any comments, but for $600 the room should have been impeccable. At the front desk I was told that they are in the process of renovating, but they do it slowly in the winter time (their low season).
One of my colleagues got a surprise when she checked out two days later. They wanted to charge her $650 a night despite having received a confirmation of the reservation by e-mail with the price at $600 and they also tried to charge her for the consumption of items she did not touch (nice trick, someone must be pocketing the money).
This hotel has potential. However, it seems that it is managed and staffed by totally incompetents that try to profit the most by providing a service well below expectations. Shameful !!!
This is a hotel to AVOID .

  • Stayed: January 2012, traveled on business
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5  Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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133 - 139 of 2,480 reviews

Reviewed December 23, 2011

Below what we were expected when we saw the website. It is quite expensive for what is offered. The restaurant is also very expensive (more than restaurant in new york).

  • Stayed: February 2011, traveled as a couple
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Thank Krimo69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2011

It tool 45 min + and multiple reminders just to get a small beer that was overpriced. We were there dec 20th which is before peak season. Cant imagine what the extra crowds will do to this place. We received a disgusting smoking room even though req non. Stains all over including ceiling and behind bidet. I didnt even want to walk on carpet. Also the Casino is the most basic as you could think of. Food horrible except bfast. That was nice. Also the concierge was very helpful.

  • Stayed: December 2011
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3  Thank Eagerpooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2011

I don't get what all the fuss is about. This hotel is supposed to be the "hot spot" in Punta but its totally run down. The lobby and pool are nice but the rooms remind me of 1970's miami beach - cheesy and worn. In need of a renovation. I wouldn't return.

  • Stayed: November 2011, traveled as a couple
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4  Thank Jrosenblum82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

Although it is the number one choice for anyone who wants to see something going on in Punta del Este during the low season - Conrad is extremely overrated.The hotel has 10-11 years and so far they have just started to renew s few rooms a couple of months ago. That means that there are rooms that have remained the same for over 10 years! i have stayed there several times and it was ... OK (although Conrad Hilton would die if he realizes his name is on it), but last time I had to stay there my room was as far away as it can be from being a 5 star hotel. The paperwalls were coming off, the paint from the table and chairs that they have at the balcony was coming out, and the wardrobe was all scratched. Please hurry up and renew the whole place because it's screaming for help! Unfortunately, it's huge Casino makes the hotel busy all year, which leaves no time for mantainance.

  • Stayed: April 2011, traveled on business
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1  Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2011

We have returned to the Conrad twice and love Punta and the hotel is wonderful. It's like a medium size Las Vegas Casino hotel without the attitude and second hand smoke. The rooms are comfortable and efficient. The breakfast (included) is very good but for other meals we have our favoite restaurants in Punta. The pool is very nice and not crowded since we go in April, and the health club (especially the steam bath) is excellent. The staff is very helpful and seems to especially treat Americans well. The casino is large and lively, actually managed by Harrahs (Caesars now). Best to book early as both times we stayed here they were full because they have conventions at the hotel.

  • Stayed: April 2011, traveled as a couple
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Thank blubs99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

the hotel rated five stars honours its reputation as all rooms have a view of the beach of Punta del Este, have a balcony, all services, top quality, exquisite gourmet restaurants, excellent modern and large rooms, top personell, also the major attraction during new years reveillon, famous guests, great casino,

  • Stayed: January 2011, traveled solo
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Thank aliruth081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad Punta del Este Resort & Casino

Address: Rambla Williman y Avenida Biarritz, Parada 4 | Playa Mansa, Punta del Este 20100, Uruguay
Phone Number:
Location: Uruguay > Maldonado Department > Punta del Este
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Punta del Este
#5 Family Hotel in Punta del Este
#5 On the Beach Hotel in Punta del Este
#5 Spa Hotel in Punta del Este
#8 Luxury Hotel in Punta del Este
#10 Romantic Hotel in Punta del Este
Price Range: $103 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Conrad Punta del Este Resort & Casino 4.5*
Number of rooms: 294
Official Description (provided by the hotel):
Enjoy Punta del Este is located in Punta del Este, one of the most sophisticated places in South America, and is currently the main casino in Latin America and the most important entertainment center of the region. The hotel started to operate in 1997, and today has 294 rooms; each with sea view, including 41 luxurious suites. The Casino occupies an area of 4000 m2, where 550 slots are distributed, 75 tables and one poker room. The resort also has 14 conference and event rooms that can accommodate up to 5,000 guests. Plus, it features 7 gourmet restaurants and bars inside the resort, such us: OVO Restaurant, OVO Pool & Bar and a beach club called OVO Beach. In addition, it presents a sophisticated space of entertainment called OVO Nightclub, which has become one of the most important meeting points for leisure in Punta del Este. Enjoy, the main brand of casinos in Chile and the first to install the concept of integral entertainment in that country, took control of Conrad Punta del Este Resort & Casino in 2013 with the purpose of strengthening the leadership of the hotel. The company which is headquartered in Santiago de Chile, also operates resorts and casinos in Viña del Mar, Antofagasta, Coquimbo, Los Andes, Colchagua, Pucón, Chiloé and Mendoza in Argentina. ... more   less 
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Also Known As:
Conrad Resort And Casino Punta Del Este Hotel Punta Del Este
Conrad Punta Del Este
Punta Del Este Conrad

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