The waiters were great, but the main hostess, as in previous experiences, could not even smile at us. We waited for about 10 minutes at the bar, when the restaurant was empty. Drinks took a while, we had quite a few different waiters coming and going (so not sure who to ask) and my husband's cappuccino took another 10 minutes to come. In fact, a couple behind us left after cancelling an order (not sure what exactly) because it took so long. We love eating at Prego's but for an Italian restaurant I must say there is a real lack of warmth in the service.