Hi scousergirl52!
First of all let me thank you for taking time to review us and send your feedback to our TripAdvisor listing.
It was a great pleasure to know that you ve enjoyed Dubai tour with us since we think that we have really delivered you a perfect touring experience for less. So much less.
Regarding your only concern about the tour (Spending two hours at Grand Mosque), I need to clarify you the below facts:
1. Once Mr Hieu have contacted us for first time, He asked to add Abu Dhabi Grand Mosque stop to your Dubai tour itinerary. He then committed to get more travelers to his party (To share tour price with) who I believe you were one of them, those who joined his party later. I believe also he was supposed to let you know that tour includes a Grand Mosque stop not only to Dubai attractions.
2. For us - as a company - Grand Mosque stop is something additional we added to tour itinerary. Our promoted "Dubai from Abu Dhabi" tour itinerary never include a Grand Mosque stop. We only added it per your group leader suggestion. and it was actually complementary free of charge.
3. Tour took more time to be fulfilled (+10 Hours) because a group of you decided to spend more time and have a full tour inside Grand Mosque. For us, It was never a privilege!
We sold you only 8 Hours tour and it is supposed that every extra hour should cost you extra payment.
But since we always put value before money. We never asked to do and we were very understanding to your group needs. We strongly believe it is something we need to be thanked for!
Anyway and in conclusion, It was a great pleasure for us to have you in that day tour and while we confirm that it was never about lack of operation, We assure that our mission was to make everybody happy in this group. and hopefully we were able to do. While if you think that you are still have something to discuss us about in depth, We will be happy to receive all your concerns via our email: info@abudhabisightseeing.com
We will always love to have you again and again.