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Reviewed 5 weeks ago via mobile

Gorgeous hotel with beautiful spacious rooms. Lovey balcony overlooking the water! Breakfast buffet was amazing and the pool area was really nice too! The only unfortunate thing was the view of the Mosque blocked by a building site! The staff and overall service was excellent even bringing out complimentary fresh fruit and cool drinks while we were sitting at the pool. Would definitley recommend staying here if visiting Abu Dhabi and we would return again without hesitation!

Date of stay: June 2019
Trip type: Traveled as a couple
Thank traveldays2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedIssa2, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this reviewResponded 4 weeks ago

Dear traveldays2000,

Thank you for your wonderful praise, we are delighted to understand that you had a great experience with us during your stay. We are additionally pleased to learn that you have enjoyed our facilities and services. We hope to welcome you back soon to Shangri-La in the near future.

Yours sincerely,

Ahmed Issa
General Manager
Shangri-La Hotel and Traders Hotel, Qaryat Al Beri, Abu Dhabi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2019

We spent 3 days at Abu Dhabi during layover. It's quite different from the neighboring Dubai which we stayed for 3 days also during layover three weeks prior. We really love our stay at Shangri-La, the service was phenomenal from the moment we entered the door to departure. Staffs were extremely warm and helpful in making sure we have the most comfortable stay possible.

Location: It's on the Creek facing the Grand Mosque. The view is stunning, yet your still have a beach area and right next to the Qaryat Al Beri Souk. The resort is spread out and common area are large. We never had issue getting lodge chair by the infinity pool. Most guests are visitors while we were there and just relax and enjoy pool and beach. 5/5 for the view.

Food & Service: Truly Shangri-La service, almost flawless from beginning to end. The front desk concierges are some of the most helpful concierge I've encountered. House keeping staffs are courteous. Restaurant staffs at the Sofra Blvd during breakfast were warm and attentive, we especially love Hoi An. The pool bar have lots of interesting Mojitos. Shang Palace was the only restaurant where we found service to be below typically Shangri-La standard but it could be due to an event at Sofra Blvd that day. Still, the consistency was applaudable. 5/5

Room: Our garden executive room was spacious and have a large terrace with seatings. It offers directly access to the smaller pool. The room itself is very well kept and have traditional Arabic style decor. Bed was very comfortable. I would prefer high floor if I return as garden room do lack privacy. 4/5

Overall it was a very good stay, it's hard to get out of resort to explore the rest of Abu Dhabi as the resort was too comfortable to let us want to go out. It's a great base for relaxation as well as exploration.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ventsurlonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedIssa2, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this reviewResponded June 17, 2019

Dear ventsurlonde,

Thank you very much for your wonderful review. We are delighted to learn that you have enjoyed our facilities and services. We very much look forward to having the pleasure of welcoming you again when you next return.

Yours sincerely,

Ahmed Issa
General Manager
Shangri-La Hotel and Traders Hotel, Qaryat Al Beri, Abu Dhabi

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Reviewed June 10, 2019

Not the most peaceful destination for a holiday, situated by a main road causeway and opposite a general aviation airport. Food (except for the buffet breakfast) was poor as was service. Not actually a beach, however a manmade sandpit on the creek.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dit_fromage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedIssa2, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this reviewResponded June 10, 2019

Dear Dit_fromage,

Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements.

We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

Yours sincerely,

Ahmed Issa
General Manager
Shangri-La Hotel and Traders Hotel, Qaryat Al Beri, Abu Dhabi

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Reviewed June 9, 2019

Amazing experience at the Shangri-la Abu Dhabi. It's the best Shangri-la after the one in Paris, France.
Amazing staff, full of love and kindness. We appreciated everything from the valet to the waiter. THANK YOU for EVERYTHING! We will be back soon

Room tip: Ask for a view on the Mosque
Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Jeremy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedIssa2, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this reviewResponded June 10, 2019

Dear Jeremy D,

Thank you for your kind words, we are overjoyed that you have been satisfied with our service, and it is truly an encouragement for us to go the extra mile in ensuring a great experience to each of our guests. We look forward to welcoming you back soon

Yours sincerely,

Ahmed Issa
General Manager
Shangri-La Hotel and Traders Hotel, Qaryat Al Beri, Abu Dhabi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

All went extremely well - wife and kids enjoyed their stay.

Thank you for all staff who made our stay a memorable one.
Special thanks to Mr. Kamal and Mr. Nader from Front office for taking care of my daughter lost item.

Congratulations to the management having such staff, you guys have done it really well.

will defiantly be back and recommend the hotel to our friends and family, see you soon.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SMahmoud77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedIssa2, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this reviewResponded June 10, 2019

Dear SMahmoud77,

Thank you for your wonderful praise, we are delighted to understand that you had a great experience with us during your stay. We are additionally pleased to learn that you have enjoyed our facilities and services. We hope to welcome you back soon to Shangri-La in the near future.

Yours sincerely,

Ahmed Issa
General Manager
Shangri-La Hotel and Traders Hotel, Qaryat Al Beri, Abu Dhabi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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