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“Good level of service”

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Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
Ranked #12 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Europe
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good level of service”
Reviewed May 5, 2014

Can't fault the service. They very much value the customer. Good advice re sightseeing. Rooms all seemed good. Arts and crafts market stalls in the hotel on various days. Restaurant choice very good. Great bar for business meetings.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jak_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,282 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (520)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bruges, Belgium
Level Contributor
4 reviews
4 hotel reviews
Reviewed May 5, 2014

We stayed just a couple of days after a business trip to Dubai. We had a room in the horizon club part of the hotel. All details were very well taken care off. Very friendly staff. Also enjoy the free bus transfer to the Bin Zayed Mosque, ferrari world or city center, which compensates for the remote location. Great breakfast, restaurants. Nice swimming pool.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Rik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 4, 2014

Service:
Overall a very high quality hotel that is clearly 5 star, the stand out attribute is the level of service, each and every member of staff from porters, lobby staff, concierge, reception, beach staff, cleaners and restaurant staff are all incredibly courteous and seem to take a genuine interest in your well being. Additionally, money isn't the only/main driver, they're more interested in doing the right thing by the customer and ensuring a great visit rather than maximising profit, I.e. Free water by the pool, complimentary wifi and fruit in your room etc

Quality:
The quality of the hotel is also high, doesn't seem to be more than 5 years old and still looks very new. There are several pools and a lovely stretch of clean sandy beach with a small stretch of sea which often had people in it.

Food:
The food was also of the highest quality, breakfast and dinner buffet in the main restaurant was great quality and a large amount of variety. Or if you'd prefer a change there are several gore restaurants in the hotel all of a high standard or in the neighbouring souk. Be warned though, all options are delicious but pricey, expect to pay at least 400-600 dirhams for 2 people.

Spa:
The spa has great facilities, quality of the massages weren't the best I've experienced, especially for the price 500 dirhams+.

The only bad points we noted were:
- there are local youths on jet ski's who come out at 2pm and make a lot of noise until 8pm, it's not within the control of the hotel, but they do a good job of ensuring guests are protected and occasionally the coast guard shows up, to move them along. It does however make a lot of noise and does sound like a swarm of bees.
- secondly, we stayed for a week and that being quite a long time, they could do more to surprise and delight guests who are staying longer, for example the hotel was not at full occupancy and some people were upgraded, however we were not, had they upgraded us for 1 night of the stay that would have made our stay even better and encouraged repeat custom.

Overall an amazing hotel and if we were to stay in AD again we'd come back, we also visited the Emirates Palace and whilst this was visually stunning, it was a little cold and lacked the personal touch of Shang ri la.

Room Tip: The lower the room number the better.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 3, 2014

We can't speak highly enough of the calibre of staff at this wonderful hotel. They were welcoming, thoughtful, and genuinely happy, and went out of their way to make our stay a real pleasure.
The hotel itself is not too big - because it's lowrise, even the lifts arrive promptly.
Breakfast at the Sofra dbl restaurant was a highlight of each day.
We can't wait to return.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davo55_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed May 3, 2014

This was my second stay at the Shangri-la. It is still a lovely hotel - the rooms are spacious and well presented, the common areas are immaculate, the fitness centre and pool are great, the staff are excellent and clearly well trained. It is a superb location for us, just 50 minutes from Dubai Marina.

However, the sea is still blighted by local youngsters on noisy jet-skis. This happened on Friday afternoon for maybe two hours and again on Saturday lunchtime until the coastguard moved them along. It really spoils a fantastic hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dubaidickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbindKS, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this review, May 7, 2014
Dear Dubaidickie, thank you for your comments with regards to your recent stay in our hotel. Indeed you have raised a valid comment in regards to the jet skis disturbance. I have also noted you have voiced this in your previous stay and TripAdvisor posting. We are in fact, disappointed; shares the same sentiment with you and very concerned on this matter. We are however resilient in working with the local authorities to regulate the jet skis off the canal area in order to preventing noise and nuisance to the guests of all four properties. Thank you once again, and we look forward to welcoming you back in future. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bahrain
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 3, 2014

This was our first trip to this Shangri La in Abu Dhabi. We were greeted very warmly and appreciated conversing with Jikar and Ivy during our check-in process. Unfortunately our room wasn't ready even though we arrived a little before 2 pm which is their normal check in time. So we opted for a seat outside on the balcony to enjoy the view and a cool refreshing drink. We were a bit disappointed as we felt forgotten and had to inquire about the readiness of our room after waiting for over an hour. When the room was ready we were escorted to it and were pleased with the room and it's location, just a stone's throw from one of the three pools.

Since the main point of our trip was to rest and relax with friends we were meeting up with, Shangri La definitely ticked the boxes. We enjoyed chatting by out pool and soaking up the rays. Throughout the day you get the thoughtful service of a cool towel, fresh fruit, little water cooler with ice cold bottles of water and complimentary sunglasses cleaner.

As for the food it was a bit hit and miss for us. The first night we dined at the Vietnamese restaurant and really enjoyed all that we ordered...a bit pricey in our opinion but tasty! The next morning we enjoyed the ever large selection of breakfast items which was literally a taste around the world. We were pleased to see healthy options along side people's traditional favorites. The staff were more than willing to accommodate you as much as possible and the executive chef, Paul, was even out and about checking on the guests. Since we had so much at breakfast we snacked throughout the day and saved our appetites for dinner. We decided since we were with friends we would do the dinner buffet so everyone would enjoy something. Just like breakfast the spread was massive. The sushi was fresh and prime rib perfect. As for some of the other items, like the mixed grill and seafood, the meat had been cooked too long or sitting too long so was dried out and not nice. One thing that would be a nice touch would be to have name cards in front of each food item so people know what they are eating and drinking.

Overall we did enjoy our stay and would recommend it to our friends. If you want to relax and soak up the rays for a weekend and have no plans of leaving the hotel, then this is your place.

Room Tip: Our friends stayed on the side of the hotel near Pearls and Caviar. They were disappointed as the m...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveling_Teacher238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbindKS, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this review, May 7, 2014
Dear Traveling_Teacher238, thank you for your comments with regards to your recent stay in our hotel. It is with distress to learn that your expectations were not met during arrival and whilst dining with us during your stay. I share concern as well on your friend’s disappointment. Rest assured we have taken good note of your comment on this and is duly addressed to my team for continuous improvement. We look forward to the opportunity of welcoming you and your friends in future again. If I may be of service, at any time feel free to drop me a note at arbindk.shrestha@shangri-la.com. Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 29, 2014

Just returned from our second visit to the Shangrila and didn`t think it could get any better - but it has. It feels like visiting your extended family and the welcome you receive is incredible. We were greeted with such warmth, and this continued throughout our whole stay. Nothing was too much trouble, and every request was met with such a positive attitude. Every single member of staff acknowledges you wherever you are - and at reception they even remember your room number, amazing.

The food was as good as ever - plenty of choice, very well presented and anyone who complains about the food will never be satisfied. Management are more than happy to stand and have a chat whether it be in the restaurants, reception area or by the pool area. It is very apparent that Shangrila invest a great deal of time and money in their staff and the results and pleasantly obvious. Please keep up the good work Shangrila and we will keep coming back. Also congratulations to every single staff member for offering service over and above what we would expect.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank ArkwrightOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

Property: Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
Address: Qaryat Al Beri Complex | Khor Al Maqta, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Abu Dhabi
#2 Family Hotel in Abu Dhabi
#6 On the Beach Hotel in Abu Dhabi
#8 Spa Hotel in Abu Dhabi
#8 Business Hotel in Abu Dhabi
#12 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi 5*
Number of rooms: 213
Official Description (provided by the hotel):
Located on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland, the hotel is situated ten minutes drive from the city's international airport, five minutes from the golf course and the new Convention Centre and 15 minutes from the Corniche and the city centre. Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, features 213 luxurious rooms and suites, all furnished to the highest standards in a modern Arabic style. Each room also has a balcony or a terrace providing an ideal setting for viewing striking ocean sunsets and traditional Arabic domes and minarets. Accommodation choices also include six spectacular villas comprising four bedrooms and a private swimming pool. Regarded as an ideal hotel in Abu Dhabi for longer stays, the Shangri-La Residences include 161 spacious serviced apartments ranging from studios to four-bedroom units.The 8.5 Hectare hotel complex provides a wide range of facilities and services for the discerning traveller. These include the signature CHI, The Spa at Shangri-La, and a dedicated well-being zone comprising two gymnasiums, a swimming pool and a yoga room. In addition, there are four swimming pools within the grounds. The Souk traditional Arabian market built in a modern setting offers a variety of shops under one roof which are connected by a waterway featuring Arabic gondolas, or abras, which slowly meander through this unique architecture lush garden scenery. Supreme waterfront lifestyle enhanced with Shangri-La hospitality. Designed with luxury and comfort in mind, the Shangri-La Residences has all the features of the hotel at their doorstep. ... more   less 
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Also Known As:
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi Hotel Abu Dhabi

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