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Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
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Reviews (2,651)
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1,701 - 1,706 of 2,651 reviews
Reviewed October 12, 2013

We stayed in a premier suite which was massive and had great views over the waterway and Grand Mosque. From beginning to end the staff cannot do enough for you, Check in was in our room, nice touch. Access to the Horizon club was included and very nice, however breakfast was a little slow and not the hottest when it gets to you! The afternoon tea, 3-5pm, was very nice as was the drinks and canapés between 6 and 8pm. Some small comments like providing a tea pot in the room to brew the leafed tea provided would have been nice!
The pools and beach area are kept spotless and staff really look after you!
Previous comments about aircraft noise are ridiculous with aircraft few and far between!

Room Tip: Pay the extra for Horizon club but eat breakfast in main restaurant.
  • Stayed: October 2013, traveled as a couple
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1  Thank Glend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013

We stayed here for two nights to celebrate our second wedding anniversary. The service we received from the staff was exceptional. We have stayed in several other Shangri-La hotels but the service here is by far the best we have come across. We had a Horizon Club room which is definitely worth the extra as we had the included breakfast and afternoon tea both days & enjoyed cocktails and canapés one evening too. You are also able to have soft drinks and snacks all day in the club lounge. We also received a late checkout of 6pm which was excellent as we had a late flight. When we arrived the room had been decorated with rose petals to mark our anniversary and we also received an anniversary cake. We were given a room that had a wonderful view of the grand mosque which was lovely. Unfortunately the room had a damp smell which my husband noticed straight away but I wasn't particularly bothered by it so we didn't mention anything, however when I got into bed that evening I noticed the smell much more. We thought it was the bed sheets so we called housekeeping and they changed the bedding immediately and sprayed air freshener in the room. Once the air freshener faded the smell began to come back. We mentioned it to staff in the morning and they immediately found us another room. When we were shown the room we found we had been upgraded to a suite which was spectacular (with no damp smell at all) and we are most grateful to the staff for all their assistance. The rooms in this hotel are immaculately clean, we had no problems at all and the strange damp smell in the first room did not affect our overall impression of the hotel at all. The beds are huge and super comfy, firm but not hard. Free wifi is available throughout the hotel including guest rooms. We used the pool one afternoon which was nice but perhaps a bit small for the number of guests during peak season. It was however fairly quiet at the hotel during our visit. There is a stretch of beach too which is also nice. Towels, cold bottles of water and a sunglasses cleaning service are all provided at the pool and are complimentary. We also took the free shuttle bus service to Marina Mall one day and another shopping centre the next. A taxi back from the centre to the hotel is approximately 35 dirhams which is reasonable. There is also a small shopping centre next to the hotel which has a few shops & restaurants which was nice to look around. A visit to the mosque is also a must from this hotel. We took a taxi which was cheap but the hotels shuttle bus also stops here. We had a fantastic time celebrating our wedding anniversary at this hotel and cannot thank the staff enough for making it such a special trip. If we are ever to return to Abu Dhabi we are sure to return to the Shangri-La.

  • Stayed: October 2013, traveled as a couple
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2  Thank Sashakins09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbindKS, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this reviewResponded October 17, 2013

Dear Sashakins09, congratulations on your wedding anniversary and thank you for the wonderful review. We are delighted to know that in you have enjoyed your stay. Please do you let me know when your travel plan brings you back to Abu Dhabi. Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013 via mobile

I stay in for 2 night the room the amenities are wow the c/in was smood nice staff at the reception and also the HK .the food is good nothing to complain so far unfortunately in my last night it was my wife birthday and i was planing to go the the 8 club ones am there the security and i hope that the managment will explain to him the meaning of hospitality it was an interne security gard at the door we said that we r guest in house he said no then he ask for my wife id that i do understand and we took it as a compliment even if she don't look young i inform him u can call the reception they have our documents but he say one word that make me check out it was my firt time that a hotel staf say to a guest that his wife may be a business girl and he don't give a ....... if i am guest or not
I will not judge the great and the high standers of this fabulous establishment but i have a request please select and teatsh ur staff how to exceed the guest expectations
And specialy that the security from the contractor company was more Hamble

Stayed: October 2013, traveled with friends
2  Thank Noamanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbindKS, General Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, responded to this reviewResponded October 13, 2013

Dear Noamanz, thank you for taking the time to share your feedback with us about your recent stay at our hotel. We are pleased to know that you enjoyed your stay and have found our colleagues to be nice and helpful. It was with distress that we learned about your unpleasant experience at 8th Bar at the Souk Qaryat Al Beri. Please accept our apologies that this unfortunate incident happened and most especially on your wife's special day.
8th Bar is located within Souk Qaryat Al Beri, the same complex as Shangri-La. 8th Bar or any of the bars, restaurants or establishments within Souk Qaryat Al Beri is managed by individual operators and not Shangri-La. Rest assured however that we shall follow up your comments with the management of the 8th Bar for their corrective action.
Once again thank you for your feedback and we hope to welcome you and your wife back to the hotel in the future.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Wonderful hotel , beautiful clean room - most massive bed ever , pool and pool service out of this world . Greta place for guaranteed sunshine , must admit we just stayed on the complex would like ro re-visit ro see more . Would go back to the ShangriLa in an instant

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with shangri-la.com
1  Thank JinxyJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

I have enjoyed my stay.

The room was excellent with nice view.

The staff are so kind, helpful and professional.

I have enjoyed my time with excellent service.

I loved the decoration overall and the rooms as well

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank Mohammad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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