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“Inflexible!”

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Al Raha Beach Hotel
Ranked #29 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed January 14, 2013

In light of the great reviews, I was settled on booking this hotel to stay during our 14 hours layover. However, given it's a daytime layover, i.e. we were looking to check-in in the morning and check-out in the evening of the same day, the hotel will not accept a single night's booking and insisted on a two-night booking! We just wanted somewhere to lay our heads down for a couple of hours, wash and then leave for a spot of sightseeing and sit on the beach before checking out for our onward flight. I guess we'll be looking elsewhere that's more accommodating.

  • Stayed: January 2013, traveled with family
    • Service
6  Thank WorldPostcard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded January 28, 2013

Dear Sir,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. . I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities.

I am very sorry to learn about your disappointment on the services rendered during your stay with us. We want you to know that we value your comments and we will take necessary steps to avoid this happen in the future.

Once again please accept our sincere apologies for any inconvenience caused to you during your visit with us.

Please do contact us at info.alraha@danathotels.com for any bookings in the future.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,721 - 1,727 of 2,178 reviews

Reviewed January 3, 2013

We stayed in Al Raha Beach for one night on Christmas Evening and we thoroughly recommend this hotel.Apart from being a luxurious five star hotel,it lived up to its name for an impeccable service at the time of checking in by a very friendlly receptionist Stephanie and the Manager Basel who were very helpful and polite. They arranged for us a beautiful deluxe room along with all the little fringes like a cake and flowers as we were celebrating our Anniversary. We were very happy with the food (Dinner and Breakfast),their Spa (jacuzzi and steam room) and we would like to thank all their staff for making our stay trully memorable.

Room Tip: A Deluxe room overlooking the sea !!
  • Stayed: December 2012, traveled with family
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1  Thank spatzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded January 7, 2013

Dear Ms. Spatzel,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. . I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities.

I am very glad to learn that you are enjoying your stay with us and you are pleased with our services and facilities.

Your comments are passed on to all our employees, receiving such positive comments is very rewarding to our employees and can only encourage them to strive further to meet our valuable guests needs and exceed their expectations at all times.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012

Got quoted set price for lunch when I booked-one alcohol and one without. After the meal, price was based on wine by glass-poor wine and very expensive. So be careful when you book and what you pay for given this sharp practice.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Service
Thank Alan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded December 30, 2012

Dear Mr. Allan G,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. . I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities via Trip Advisor site.

I am very sorry to learn about your disappointment on the quality of the wine being served during your lunch at the hotel. We want you to know that we value your comments and we will take necessary steps to avoid this happen in the future.

We have always placed our guest’s comfort and best interest on our top priority and we are committed to maintain an honest relationship with you as our valued partners. We are earnestly hoping that the above matter will not undermine our trademark of excellent hospitality in both our services and facilities, but instead, your trust and confidence will enable us to continue in serving you with unwavering dedication at all times.

Once again please accept our sincere apologies for any inconvenience caused to you during your visit with us.

Sincerely yours,
Diana Ancuta
DOSM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2012

I stayed in Ar Raha in December 2012 for 1 night only but it was enought to understand the philosophy of hotel management. Everything is Ok untill you have any issues. When something happens (injur, damage) NOBODY cares of you. So, if you like not only quality of rooms but quality of services and relations as well, DON'T choose this hotel.

  • Stayed: December 2012, traveled as a couple
    • Value
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3  Thank itimeryanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded December 29, 2012

Dear Mr. Itimeryanov,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. . I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our facilities met your expectations. Though we are very sorry to learn about your disappointment on the services and guest relations experience during your stay in the hotel. We want you to know that we value your comments and we will take necessary steps to avoid this happen in the future.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2012 via mobile

It was a fantastic experience. .. rooms were great and the staff were very friendly! Had kayaking options, beach, pool etc., food was fabulous.... the only drawback was perhaps the table tennis bats and ball weren't available though there was a board! Overall it was an excellent experience! !!

  • Stayed: September 2012
    • Value
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1  Thank Kaushik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded December 22, 2012

Dear Mr. Kaushik,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. . I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities.

I am very glad to learn that you are enjoying your stay with us and you are pleased with our services and facilities.

Your comments are passed on to all our employees, receiving such positive comments is very rewarding to our employees and can only encourage them to strive further to meet our valuable guests needs and exceed their expectations at all times.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
DOSM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2012

No words can describe this hotel....Wonderful, wonderful,wonderful,, i enjoyed my weekend there with my boyfriend,,the food was so delicious, the stuff was so kind and they cleaned my room each time i ask, if u r looking for a nice escape , don't think its the perfect place!! i will come again and again

  • Stayed: January 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Hajer83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded December 7, 2012

Dear Ms. Hajer,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. . I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations. This type of thoughtful feedback is extremely helpful and important to us in delivering the highest levels of quality and services to our valuable guests.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely,
Diana Ancuta
DOSM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2012

My first hotel stay in the UAE. Great experience. Traveled from Al Ain to Abu Dhabi with my husband and son for a bit of shopping(Ikea) and a one night stay. Just happened to pick this hotel because it is on a beach and I miss the ocean(from Canada).
Loved it. The check in staff are friendly and helpful . The room was super. Gulf view from balcony and very comfortable beds. Fab shower. Lots of loungers on the beach.
Hey, it isn't PEI but it sure made a great weekend trip for us. Highly recommended.

Room Tip: Gulf View.
  • Stayed: November 2012, traveled with family
    • Value
    • Location
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    • Service
Thank islander008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded November 24, 2012

Dear Sir,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. . I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations. This type of thoughtful feedback is extremely helpful and important to us in delivering the highest levels of quality and services to our valuable guests.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Raha Beach Hotel

Address: Al Raha Corniche, Abu Dhabi 38616, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Abu Dhabi
#14 Romantic Hotel in Abu Dhabi
#17 Spa Hotel in Abu Dhabi
#19 Family Hotel in Abu Dhabi
#27 Business Hotel in Abu Dhabi
#29 Luxury Hotel in Abu Dhabi
Price Range: $107 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Raha Beach Hotel 5*
Number of rooms: 278
Official Description (provided by the hotel):
Set in landscaped gardens along a stretch of white sandy beach, this palatial hotel is located on the Al Raha corniche. The property offers 254 rooms and suites including the brand new wing furnished with the ultimate in luxury. There are also 24 exclusive villas which have a choice of 2,3 or 4 bedrooms, located in a stunning seafront location adjacent to the main hotel building. The hotel boasts state of the art facilities, including the Body & Soul Spa & Recreation Club complete with temperature controlled outdoor and indoor pools, steam rooms, saunas and Jacuzzis as well as a high tech gymnasium. If variety is the spice of life, dining choices abound from International dishes to exquisite twist of Mediterranean. ... more   less 
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Also Known As:
Al Raha Beach Hotel Abu Dhabi

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