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“Excellent service”

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Hilton Capital Grand Abu Dhabi
Ranked #32 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed June 13, 2014

Excellent stay. Outstanding service and comfort. Great breakfast. Nice facilities. Clean nice rooms with excellent amenities. Very good location close to grand mosque. Will choose the same hotel again. Also will recommend to others.

  • Stayed: June 2014
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Thank Warsisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded June 14, 2014

Dear Warsisa,

Thank you for your promising review. I am glad that you will as well recommend us to others as we take our pride to exceeding your expectations. It is our pleasure to know that you had a great time with our hotel facilities.

We are always here to welcome you back on your next visit!

Best regards,
Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,030 - 1,036 of 1,471 reviews

Reviewed June 13, 2014

This is a 5 star hotel in every sense of the word, the staff made sure our special day was extra special, they upgraded us to nicer room in the 2nd floor with a terrace, they gave us lounge access but what touched us the most is that they sent us a cake with a personalized card congratulating us which we loved. The rooms are nice and big, the amenities are very high quality and above all the staff are very attentive (special thanks to Rafat from front desk who was a pleasure to deal with).

One minor issue is that their king sized bed is not actually king size, it's just 2 double beds pushed together which was kind of uncomfortable, but this does not take away from the overall stay, I will definitely will book with them again.

  • Stayed: June 2014
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Thank Ahmed2250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded June 14, 2014

Dear Amed2250,

Thank you for your fantastic posting. I am truly honored to know about your wonderful experiences with Capital Grand during your special day with the personalized card and cake. It is a pleasure to know your feedback as we are delighted to recognize that we were able to exceed your expectations highlighting Rafat in Front Office.

Looking forward in welcoming you back!

Best regards,
Yassin Ouenniche

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Reviewed June 12, 2014

I had an enjoyable 3 weeks business trip in AUH. The Hilton Capital was my home away from home. The location is perfect with easy access to the city and airport shopping malls. The Hilton Capital has very comfortable, clean and spacious rooms, nice pool and spa. Noche restaurant is worth visiting if you love latin food. Very well looked after club lounge with friendly staff. Special thank you to Mr. Mahmoud, Christy, Laura, Anna, Jude and Sunshine for making me feel at home.

Room Tip: Must book the club rooms with great views to the Old airport or the rooms with the Pool View.
  • Stayed: June 2014, traveled on business
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1  Thank George V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded June 14, 2014

Dear George V,

Thank you for the heart-felt post. I am happy that you enjoyed the hotel's outlet by highlighting Noche Bar and Restaurant and the Executive Lounge. It is gratifying to hear that our team member celebrities Mahmoud, Christy, Laura, Anna, Jude and Sunshine made you feel you are at HOME!

We are looking forward on your next visit to you home away from home!

Best regards,
Yassin Ouenniche

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Reviewed June 11, 2014

I stayed only for one night but this short experience was just amazing in every aspect .a proper and warm welcome by reception staff .It is definitely the perfect choice Whether you are in business trip or want to spend some quality time. Special thanks to Christy ( GRM), Anna ,Laura and Ali.

  • Stayed: June 2014, traveled solo
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3  Thank lancaster0-0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded June 12, 2014

Dear lancaster0-0,

Thank you for the "Amazing" review! It is unbelievable the frequency of great feedback we have been receiving for our Executive Lounge Team and I am so delighted with our team up there especially Christy, Anna, Laura and Ali.

Looking forward to welcoming you back again soon in Abu Dhabi!

Best regards,
Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

Stayed for about a week. Nice hotel, great pool area, good service, everything as expected from Hilton.

Great things:
- Breakfast
- Pool area
- Cocktails by the pool
- Huge bathroom

Could be better:
- No free wifi in rooms (this is 2014...)
- Overpriced lunch buffet

  • Stayed: April 2014, traveled with friends
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4  Thank BrugerS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded June 12, 2014

Dear BrugerS,

Thank for your constructive review about WIFI and buffet rates. We would like to share with you that we are taking every guest feedback seriously, and we are also striving to consistently deliver 100% satisfaction to all our guests, as appropriate throughout their stay at our hotel.

We look forward to you giving us another chance and assure you that we will be exceeding your expectations.

Best regards,
Yassin Ouenniche

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Reviewed June 8, 2014

I have stayed at the Hilton Capital Grand Abu Dhabi a number of times over the last three months for business purposes. I find the hotel to be excellent, with very friendly staff, comfortable rooms, an excellent gym area, swimming pools and Spa. the Blue bar on the 6th floor is definitely worth a visit as is the tea lounge on the first floor. Service is top quality and the choice of restaurants and food variety is very strong.

Room Tip: Overlooking the swimming pool.
  • Stayed: June 2014, traveled on business
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5  Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded June 12, 2014

Dear Paul H,

Thank you for wonderful comments as you have recognized the over-and-beyond service you received especially as a regular to Capital Grand. It is our pleasure once again to acknowledge our restaurants and bar in the hotel.

We will see you on your next trip to Abu Dhabi!

Best regards,
Yassin Ouenniche

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Reviewed June 8, 2014

I have stayed twice at this hotel. The staff at this hotel definitely goes above & beyond to make my stay a pleasant one. The Executive Lounge is very nice and has a good selection of food & drinks during Happy Hour. The rooms are nicely renovated and the location is extremely convenient for the Abu Dhabi Industrial City. The only downside is that the hotel restaurants need improvement. The menus are small and the quality of the buffet is average. Also, the King Size beds are not truly "King Size". They are two twin mattresses pushed together which are quite uncomfortable for sleeping. I have mentioned to the hotel all mattresses should be replaced. Hopefully they will make this change in the near future. The staff are second to none therefore if they fix the mattress issue, I would give the hotel 5 stars.

  • Stayed: May 2014, traveled on business
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4  Thank Joshaw50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded June 12, 2014

Dear Joshaw50,

Thank you for your rewarding comments and I am glad that our team members exceeds your expectations during your stays with us, highlighting the Execuitve Lounge Team!

We note your comments regarding areas for improvement, like our beds in our guestrooms, which we are currently in the process of improving and we will bear these in mind as we strategize to improve our service and the comfort of our guests in the future.

We are looking forward on you next trip to Capital Grand!

Best regards,
Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Capital Grand Abu Dhabi

Address: Abu Dhabi Rashid Bin Saeed Al Maktoum Rd, Abu Dhabi 500200, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 128 Hotels in Abu Dhabi
Price Range: $65 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Capital Grand Abu Dhabi 5*
Number of rooms: 281
Official Description (provided by the hotel):
Hilton Capital Grand Abu Dhabi hotel is close to the Abu Dhabi National Exhibition Center and Zayed Sport City and is only 20 minutes from Abu Dhabi International Airport. Other key attractions within easy reach of our welcoming hotel in Abu Dhabi include the Sheikh Zayed Mosque, Yas Island and The Corniche. Unwind in a modern, light-filled guest room at this Abu Dhabi hotel, all of which feature a variety of amenities, including a plush king-sized bed, WiFi, an espresso maker and a large bathroom with a walk-in shower and bathtub. ... more   less 
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