A group of about 10 of us went to Impressions for wine and cheese night on Tuesday night. I have been to several other wine and cheese nights in Abu Dhabi, so I did not think to call the restaurant to ask about the wine selection, since the wine selection at other comparable wine and cheese nights is extensive, especially at Dhs 150 per person. Well, when we arrived at the restaurant we were warmly greeted by the bartender, he had the best customer service of all the staff members, and even let us begin the wine and cheese evening 10 minutes early since we were the first to arrive. However, when I asked to see the selection of wines we could choose from, I was very disappointed to see that we only had a choice of two low quality wines, one white and one red. If you go to any other wine and cheese night in Abu Dhabi, the selection is abundant, this was actually shocking and had I known that the selection was only those two types of wine, I would have not gone there. We were set up to sit outside on the terrace. The view is nice, you look out into the mangroves and the city, and the weather was perfect. The outside area though is narrow and not a good place to sit with a large group. The cheese, fruit and bread display was way above average. The cheese was cut into individual pieces and the quality was outstanding. The fruit provided was sliced peaches and plums, and the bread selection complimented the cheese. Our group had an enjoyable evening however the server never smiled and was slow with refilling our glasses. Their wine and cheese night could be 100% improved by providing an actual selection of decent wines. Also on the downside was our experience leaving the hotel. A taxi was called for us and after waiting over 5-10 minutes for it to come one of the hotel employees ran up and stole our taxi! We were so upset, the staff called another taxi but we waited and waited and no one came. I asked if they had a car that they use to take people to the airport to take us back home, but they said no. I asked to speak to a manager but they said to just wait. I had to go inside to the reception to speak with a manager and she resolved the issue by providing us with an airport pick up car to take us home, compliments of the hotel. This is what we had first asked for! Not a pleasant end to a relaxing evening.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.