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“An totally Average Burger” 2 of 5 bubbles
Review of Burger Bureau

Burger Bureau
Ranked #1,401 of 2,023 Restaurants in Abu Dhabi
Price range: $10 - $20
Cuisines: American, Fast Food
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Lunch, Late Night, Delivery, Reservations, Seating, Takeout, Waitstaff, Wheelchair Accessible
Abu Dhabi, United Arab Emirates
Level Contributor
49 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“An totally Average Burger”
2 of 5 bubbles Reviewed March 6, 2013

Decide to try Burger Bureau after recommended by some friends. Ordered a Salsa Burger which was cheap burger - the kind you expect to find at a Fun Fair. The patty was made with cheap quality meat and the salsa sauce was disguised as a singles slice of tomato accompanied by some tomato mush.

All in all there are better options in the UAE. Abu Dhabi we are still in search of a good burger. Keep trying.

Visited March 2013
Helpful?
7 Thank COOPSTheNaughtyNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Visitor rating
    8
    14
    14
    15
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Hangout place”
4 of 5 bubbles Reviewed March 1, 2013 via mobile

Nice place to hangout if ur in the mall. Having live entertainment might attract just a tad more customers I guess. But unless you're serving beer, u won't be able to keep them for long

    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank mpalmiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“needs improvement”
2 of 5 bubbles Reviewed February 11, 2013

Just went there for a second time. The first time i actually walked out, which i have never done before, because they wanted to charge extra for onions on my 40 AED burger (not grilled onions but raw onions!).
The second time i was convinced to go by a friend just to try it out. Good atmosphere, nice place but simply a bad burger. Had the double patty burger but barely could eat half of it. They use frozen beef patties and they taste like it. Forget about having the burger anything other than extra well done because otherwise you will be tasting the meat. The bun was fresh and tasted good which made it semi-tolerable.
they obviously spent good money on banners all over the mall, on decor and big space but need to invest more for a better supplier of beef. The burger is no comparison to fuddruckers, shake shack, burger fuel, etc. I don't want to bash it too much but it was simply inedible. Having a pricey burger does not make you a burger stop. It was actually more expensive than Fuddruckers!

For me, the people who refer to this burger as being excellent make these reviews unreliable and very questionable.

The manager was kind enough to take our criticism constructively. There were a few other issues but minor to what an Angus beef burger should taste like.

  • Visited February 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
9 Thank Ali H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Interesting Experience”
3 of 5 bubbles Reviewed January 24, 2013

I went to Burger Bureau on 24th Jan for the first time. Nice restaurant layout, different menu concept using electronic menus which was cool.
The filipino staff very nice. However the owner/manager did correct them on more than one occasion on the restaurant floor in front of us which I didn't think was appropriate. I can understand it is probably frustrating opening a business in UAE and training your staff etc... but at least have a briefing with all the team before the restaurant opens each day so everyone knows what they are going to be doing for the day and if you need to correct a member of staff, do so out of view of the customer.
The management did come over to ensure all was ok with the food and that we were being looked after ok.
Music was a little loud, but that is to be expected in a burger eatery.
Overall the food was nice. Would I go back?? Maybe in a few months after their teething problems have sorted themselves out.

  • Visited January 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Irishguyuae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke G, Manager at Burger Bureau, responded to this review, January 28, 2013
Thank you for taking the time to review us. We are glad to hear you like our tablet menu's. My apologies as sometimes the staff have had to have been corrected in front of customers, however we have made sure this will never happen again. We do however conduct daily briefings, so the staff are aware of any changes.

We are glad to hear you enjoyed the food and would love to invite you back to have the full Burger Bureau experience.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great Burgers and Shakes, but...”
4 of 5 bubbles Reviewed January 24, 2013

I loved the burgers and the place in general. The shakes are perfect, not too sweet, not too creamy. The only thing I would say is that it doesn't look good to charge extra for four slices of pickles and a bit of mustard. Come on, really? It is not that I mind paying for them, but it looks really cheap when Fuddruckers offers a free salad bar (and all the mustard you want) for a very similar price. Just saying... I would go back, though.

  • Visited January 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Mariana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke G, Manager at Burger Bureau, responded to this review, January 25, 2013
Thanks for taking the time to review us. We are here trying to create the best burger experience possible. As a brand new concept, it means a lot to us that you love our burgers as much as we do. We feel you have a valid point regarding the extras and extra sauces. We will be rectifying this shortly. We want to create a nutritious burger, mix it with live entertainment and finish it with good value. Thanks for being a real burger lover.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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