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Abu Dhabi
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Reviewed January 20, 2020 via mobile

The view, the majestic hotel and the visit at the mosque nearby made this love trip unforgettable for my boyfriend and myself. The amazing staff also left some sweets to the room and helped my boyfriend for a i room breakfast surprise.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank 451michelam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this reviewResponded January 20, 2020

Dear 451michelam,

Thank you for your kind words and review of The Ritz Carlton Abu Dhabi, Grand Canal. We are delighted to hear that you thoroughly enjoyed your stay and that all aspects of your visit were to your liking. We are eagerly awaiting your next visit and hope that we can replicate your last experience.

Best regards,
Christian Hoehn
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

Thank you to the staff at the Ritz Carlton Abu Dhabi. Especially Michael Wadhare from room service. He went above and beyond to make my stay wonderful. He even welcomed me into the villa with a complimentary bottle of wine

Date of stay: January 2020
Trip type: Traveled on business
1  Thank davidcW8726VS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this reviewResponded January 20, 2020

Dear DavidcW8726VS,

We’re glad to hear that you enjoyed your stay here with us and very much appreciate that you’ve taken time out of your schedule to post this wonderful review. We hope that upon your next visit to Abu Dhabi, we here at The Ritz Carlton Abu Dhabi, Grand Canal will be your choice of Hotel and hope that we can further exceed your expectations.

Best regards,
Christian Hoehn
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

I’ve spend a night during the weekend with my wife; I have been there twice before with family and kids, it’s an amazing hotel with gorgeous lobby, smooth check-in process and welcomed staff, given room with pool view on 8th floor, room/bathroom size is big and the bed is comfortable, the pool view is stunning.
The pool is huge surrounded with good views. The food is above average and delicious.
Location is good, near to Shiekh Zayed mosqe, and perfect link to Abu Dhabi city.

Requested a special occasion during my reservation, and informed the reception while check in, nothing is done and room was not arranged.
Service is a bit slow; I took 25 minutes to take the luggage at check-out.
Bathroom towels, bed sheet need to be replaced; it looks very old and overused.

For me i got enough from this hotel, nothing extra expected, but highly recommended for other travelers.

Room tip: pool view are stunning
Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank HMQ_AE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this reviewResponded January 20, 2020

Dear HMQ_AE,

Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon.

Best regards,
Christian Hoehn

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Reviewed January 17, 2020

The UAE authorities had gone in for cloud-seeding the previous day resulting in a huge downpour on the day of our arrival. The tarmac, the city, the roads were flooded. Reason : the authorities did not find it necessary to build a drainage system in the city !!! This super-luxury property also suffered : Leakages from the roof, buckets lying strategically all over the property to collect the water seeping onto the carpets, squishy carpets all over as they did not have adequate buckets, musty smell all over due to the soaked carpets.

Date of stay: January 2020
Thank devmaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this reviewResponded January 19, 2020

Dear Devmaya,

Thank you for taking the time to write a review of your experiences here at The Ritz Carlton Abu Dhabi, Grand Canal and we very much appreciate your comments and constructive feedback.

I’m saddened to hear that you faced the inconvenience due to heavy rain. Unfortunately, and as you rightly mentioned due to the bad weather there were many leaks and other issues. We tried our best to look after our guest and ensuring their safety.

We have also noted few areas where we could do better and we are working on all such points with our engineering team.

Once again, thank you for taking the time to share your feedback.

Looking forward to welcoming you back.

Best regards,
Christian Hoehn
General Manager.

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Reviewed January 15, 2020

Luxurious property very close to the center of Abu Dhabi. Close enough to the city but has a secluded feel to it.
Fantastic facilities and tremendous staff. Amongst the best meals you can find in the city and very child friendly. Definitely one of the UAE’s top resort hotels.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this reviewResponded January 20, 2020

Dear Mike G,

Amazing review! We highly appreciate your kind words regarding your recent stay at The Ritz Carlton Abu Dhabi, Grand Canal, highlighting the fabulous hotel and facilities. We can’t wait to welcome you back!

Best regards,
Christian Hoehn
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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