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“Good but need improvement”

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Centro Capital Centre
Ranked #54 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Oman
1 review
“Good but need improvement”
Reviewed February 8, 2014

Everything is fine but needs a little more improvement in customer service, quick response to customer.
They should have shuttle service to their own hotels in UAE.
They also should have shuttle servide from the airports to the hotels

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ajsafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, February 11, 2014
Dear Guest,

Thank you for your constructive feedback on Trip Advisor, your comments will be definitely shared with our concerned colleagues.

We hope to have you staying with us again very soon.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Quebec City, Canada
Level Contributor
5 reviews
Reviewed February 4, 2014

At first, I was a bit tormented because I couldn't find any hostel in Abu Dhabi and Centro was the cheapest hotel I could find, but it was still expensive. However, it was SUPER clean, people very helpful, many amenities like shuttle to/from airport and to/from city centre. I had a nice stay and I would go back no doubt!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, February 7, 2014
Dear Guest,

Thank you for taking the time to place your comments on trip advisor. We are glad that the colleagues and the services at Centro Capital Centre, Abu Dhabi met and exceeded your expectations. We look forward to your next visit.

Best regards,

Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 3, 2014

This is a good hotel but it is a bit far the center of the city, however, cabs are cheap. I have stayed here several times due to it being a budget friendly hotel. The serve is good, rooms are a bit small, but comfortable with a great layout. The staff is friendly and helpful. In addition, it has free shuttle service to and from the nearby airport. It also has free valet parking. The only drawback is the price of the internet service.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, February 7, 2014
Dear Pat,

Thank you for writing your comments on Trip Advisor, we are glad you have enjoyed your stay and we look forward to your future visits.

Kind regards,

Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodward, Iowa
1 review
Reviewed February 2, 2014

We check in early front desk person was very help full (Rohit and Randy). Our welcome was great and person at pool was friendly. Timing for Shuttle from air port was not frequent. Will stay again at this location .

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashvin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, February 7, 2014
Dear Ashvin,

Thank you very much for staying at the Centro Capital Centre, Abu Dhabi and for the kind comments on the Trip Advisor.

We look forward to seeing you again at the Centro Capital Centre, Abu Dhabi and assure you of our best attention and services at all times.

Warm regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 25, 2014

Stayed here in december 2013, and had a great stay. The beds where good. The breakfast had a lot of options. It is a bit from the city centre, but for our stay it was great. Since we where here for sports, and it was close to the sports complex. The pool area is nice, and also the gym is ok.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank norwegiandanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, January 26, 2014
Dear Guest,

Thank you very much for staying at the Centro Capital Centre, Abu Dhabi and for the kind comments on the Trip Advisor. We look forward to seeing you again at the Centro Capital Centre, Abu Dhabi and assure you of our best attention and services at all times.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharjah, United Arab Emirates
Level Contributor
5 reviews
Reviewed January 14, 2014 via mobile

I have stayed many times at centro capital centre and its a new clean hotel with a redtsurant and also a shop that sells drinks and food plus other stuff. Just the problem its a little far and no slippers, shoe shiners which are minor things .the staff are friendly and free valet parking plus bus shuttles on frequent timings to different places. I will definitely stay again

Stayed January 2014, traveled with friends
Helpful?
Thank alialazzawe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, January 18, 2014
Dear Guest,

Thank you for writing your comments on Trip Advisor, we are glad you have enjoyed your stay.

We look forward to your future visits.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmarthen
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 9, 2014

A good value 4 star hotel, very modern and contemporary. Welcome was very good, rooms excellent, although a little on the small side.

Hotel facilities excellent, bar great service. Breakfast a little manic when busy but a fair selection of food items. coffee machine was not maintained and kept going off.

Convenient for the conference venue.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Exchef44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, January 14, 2014
Dear Guest,

Thank you very much for staying at the Centro Capital Centre, Abu Dhabi and for the kind comments on the Trip Advisor.

We look forward to seeing you again at the Centro Capital Centre, Abu Dhabi and assure you of our best attention and services at all times.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centro Capital Centre

Property: Centro Capital Centre
Address: Centro Capital Center Al Khaleej Al Arabi St | Capital Centre, Abu Dhabi 44493, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Centro Capital Centre 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more   less 
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