I stayed in this Hotel a couple of months ago and although I found the room absolutely perfect and the staff very accomodating and friendly the hotel has not yet "got it together" unlike other hotels in the Rotana group. I swiped my card upon arrival at the hotel as is common practice, in the evning I went to eat in the restaurant, just as before the food was only just about warm and unappetising, I had complained about this before on my last visit and was assured that it would be taken care of!!!!!!!!!! If you want to eat here best just to get a taxi to someplace that serves HOT meals or eat the salads!!!
Within a couple of minutes of returning to my room I was phoned and told that I had to pay for my meal straight away as there was no credit on my room!!!!!! I am unused to being treated like this, made to feel as though I may sneak out of the Hotel without paying for a $20 meal when I checked out!!!!! I would prefer in future to stay in the Rotana in central Abu Dhabi as despite the emails with questionairs nothing is done to rectify any problems it would appear!!!!
- Official Description (provided by the hotel):
- Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more less
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