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“No service at ALL !!!!!”
Review of Ornina - CLOSED

Ornina
Cuisines: European
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Restaurant details
Good for: Scenic view
Dining options: Breakfast, Late Night, Reservations
Description: Ornina Restaurant & Lounge is a concept originated in Barcelona and inspired by the philosophy of harmony between cultures. We present a creative fusion of Modern European cuisine.The stunning purposely built wooden structure offers a 360 degrees open views of the marina and the sea, with a variety of mood options that include a relaxed lounge atmosphere, or a chilled experience with mesmerizing terrace views enhanced by amber torch flames.
Reviewed September 15, 2012

What an amazing setting, beautiful marina view... I just came back from a night out with friends to try the newly opened ornina...

It was a great dissapintment I must say, embarrassing at the same time as I called all my friends here to have a goodnight.... On the end , I was the person that served the drinks , coz no one from the service crew came to our table to care about us... I went straight to the bar to order... The bar crew was not knowledgable about drinks, asked for vodka soda and they served a shot of vodka... No smiles, no engagement at all !! I guess no one knows who's in charge for which area... No allocation and no leader in charge for the service crew...blaming the HR team of that place might be a bit too much, but who hired those people ? Working with sad faces in such a beautiful environment ? Should you pay better or is it just the motivation ? Will not come back,it's not worth it, I'm so sorry :(

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4  Thank Tobi1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (155)
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140 - 144 of 155 reviews

Reviewed August 25, 2012

Living in a remote part of the city of Abu Dhabi, and being a resident of the cmpound where Ornina is located, I must say I have been truly looking forward to this opening.

Since the recent opening I have been to Ornina 4 times for both having some drinks and dinner, and overall the experience is only fine I must say. I believe it is not worth the price, and less worth the drive from Abu Dhabi downtown. I would have never written this review if I didn't have in just four visits at least two very bad experience with the service in this beautiful (architecture-wise) restaurant.

Poor experince num. 1 : Only two days after opening I visited Ornina with my wife to check out the venue and have some drinks. We ordered 2 mojitos, and when we receive the drinks I couldn't even now if our mojitos had rum on them. I politely asked the question to the waitress, even believing that maybe they have prepared a mocktail by mistake, and the answer was "I am sorry, this is how a mojito is prepared". Being half originary from a Caribbean country I really felt the need to tell the waitress that "she really doesnt need to explain me how a mojito has to be prepared"... anyway, the mojitos were retired and the same mojitos came back with exactly the same result. with a "this is all we can do sir". Believe me my point is not to make a scandal because a mojito is not strong enough, but because being probably one of the 10 first customers of a new venue in the competitive Abu Dhabi, the effort to please or to explain us was very poor in my opinion.

I had a couple of more times informal business dinner in Ornina, and the food fine, although quite exensive for what one gets... If the staurant answered this review they will say "this is because we have a tapas section on the menu" I must tell that because of my origins as well I really know what the tapas concept is, and precisely tapas are small portions to be shared and by the way they should be priced accordingly... anyway I would have never done this review, again if I hadnt cmulated again another poor experience later on n this venue.

Poor experience num. 2: My last visit to Ornina, unfortnately. I need to precise that the two first times I had dinner in Ornina I am pretty sure I was weaing shorts, and in case somebody doesn't know, we are at the high 40 degrees in Abu Dhabi in summer... The point is that just tonight I have been kicked out of the restaurant (which is different from not being allowwd to get in) because I was wearing shorts (I must precise I was not coming from the beach, I was wearing a smart shirt and leather shoes, so I am not talking about swimwear and sportswear...). Again, I am not the person who complains abiut the fact that we cannot get into a club, or a fine restaurant, or a chucrch or a mosque in shorts... but having been there beore two times not having problem at all, I wold never thought that that should be a problem. Obviously I explained to the waiters my historical visits asking for an exception this time, but the noy answer was "before we had a grace period sir" I must also precise this was not on a thursday or friday night when the ambiance could be more classy...

Anyway, that's my impression and only hope that mngmnt reads and appreciate this feedback, Abu Habi is a fierely competitive marketplace and expensive for customers, and my advise is that they pay more attention onto his details specially since they just opened.

    • Value
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7  Thank Abu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2015
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Thank Mohammed I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2015
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Thank XeniKo-ts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2014 via mobile
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Thank Muriel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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