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“very good but with issues in hemmingways bar” 4 of 5 bubbles
Review of Hilton Abu Dhabi

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Hilton Abu Dhabi
Ranked #38 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Bolton, United Kingdom
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“very good but with issues in hemmingways bar”
4 of 5 bubbles Reviewed March 16, 2014

this was our second stay at the hotel and once again it was perfect for us as we prefer smaller hotels
The beach club was great after a morning exploring and never too busy (we were not there on a Friday )
Breakfast was again very good and something to suit all even proper bacon !!!

We ate at Vascoes which was a lovely meal ,but the other nights we took a taxi to The Intercontinental hotel where they do a menu that's very good and not over facing a little like a pub menu, excellent value.
I must make a point of Hemmingway's bar we where there on a Monday night and I must say that the management needs to address the problem of the "Ladies of the Night " that were there in full sight of pulling the punters and applying their trade for all to see.
For a hotel chain of the reputation of the Hilton group this was not good .
There were bar managers on site but the "Ladies " just seem to ignore them.
As this is a Muslim country I would have thought that this behaviour would have been frown upon.
We only visited Hemmingway's in this one occasion which was a shame as we really liked the music there

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maisysmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, March 18, 2014
Dear Maisysmum

Thank you for your continued loyalty to Hilton Abu Dhabi. We are more than happy to welcome returning guests.

I regret to learn about your negative experience at the Hemmingway’s, rest assured that your feedback has been discussed with the Head of Department and necessary action took place. We truly value and respect the local culture.

It has always been our pleasure to serve you and we hope you could visit us again in the near future.


Yours Sincerely

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (466)
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NZ
Level Contributor
2 reviews
5 of 5 bubbles Reviewed March 15, 2014

Great location for the race. The hotel put on an extra early breakfast for the athletes starting from 3:30am. This was fantastic. Also the wait staff both mornings we stayed gave us excellent service and always friendly and smiling. I would recommend the. Hilton to others.

  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank netty1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, March 17, 2014
Dear Netty1503

Thank you for staying with us during the Abu Dhabi Triathlon and for taking the time to share your experience.

We are delighted to learn that you were satisfied with your recent stay. Thank you for complementing the services rendered by our team members who always ensure that every guest feels cared for, valued, and respected. This is our Hilton brand promise.

Lastly we thank you for your personal recommendation. We would like you to know that we value your continued relationship with Hilton Abu Dhabi and it has been our pleasure to serve you. We look forward to welcome you again not only during the next Triathlon, but also during your future travels in the capital.

Yours Sincerely

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed March 15, 2014

It is one of the oldest hotels in Abu Dhabi (if not mistaken - the oldest!) but refurbished; it has a great beach club, on the opposite side of a quite busy road but with an underground passage, two tennis courts are a nice plus. It is located nearby the shopping center (walking distance along a nice promenade).

Minuses: they did not have a room as we reserved (with a queen/king bed; non-smoking) and they offered us either two separate beds or a queen but for smokers; we preferred non-smoking room, but on the following day we were offered a much nicer room in the new wing of the hotel.
Rooms are not spacious and there are no balconies.

Room Tip: Ask for a room the new wing and non-smoking room (in UAE smoking is still a national sport...)
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ant-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, March 17, 2014
Dear Ant-Traveler

Thank you for taking the time to share your experience on trip Advisor. Your comment is important to us to improve our services. I would like to apologize for the inconvenience you experience at the time of check in and the room allocated to you. Rest assured that your feedback has been discussed to the Head of Department to avoid re-occurrence.

We are indeed one of the first five star hotels in Abu Dhabi however we continue to strive for refurbishment and update. We are pleased to learn that you were satisfied with the tennis court, and Hiltonia Beach Club which is one of the best in town. Thank you for your appreciation about the location of hotel which is truly convenient to major points of interest such as Emirates Palace and Marina mall.

We hope to welcome you again should your future travels bring you back to Abu Dhabi.

Yours Sincerely

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
1 review
5 of 5 bubbles Reviewed March 15, 2014

After miles away from anywhere, after sandy, hot an exhausting working-days in the desert, the return to Abu Dhabi´s Hilton on the Corniche feels a little bit like comming home.
With all the pollite and accommodating staff, the excellent restaurants, fantastic bedrooms and a wonderful beach-club this hotel offers a I need to be happy!

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, March 17, 2014
Dear Jo L
Thank you for your five star rating and for taking the time to share your experience.

We are happy to learn that we were able to provide you with warmth of your own home. Thank you for your appreciative comment about the services rendered by our team members and the facilities of the hotel. We are committed to provide the highest level of service to our guests and we are delighted to know that our efforts are acknowledged.

It has been our pleasure to serve you and we hope to welcome you again in the near future.


Yours Sincerely

Gregory Thierion
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

Wow just come back from 15 night at Hilton Abu Dhabi, stayed in a Club room, well worth the extra, staff, Jose, Dreb, Raju, Elsa and Ko Ko, are all first class staff members, the Beach Club, are great ambassadors for the Hilton Brand, Trained to the highest standard by the Team Leader, Mark, all Lifeguards are friendly, polite, hardworking and nothing is to much trouble, even the lady, Apple, who has a warm welcome giving out the beach towels every day . My only criticism is a small one, the food in the hotel is quite expensive, a lot cheaper to eat outside. Please don't listen to the moans about the underpass, well done Hilton, for putting the health and safety of guests first.

Room Tip: Club room every time
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pugpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, March 16, 2014
Dear pugpie

Thank you for staying with Hilton Abu Dhabi and for taking the time to share your experience.

It is heartwarming to know that we were able serve you well during your long stay in the hotel. Thank you complementing the services rendered by our team members, they are happy to know that their effort is appreciated. We are committed to provide all our guests the highest level of service at all times.

It has been our pleasure to serve you and we would like you to know that we value your continued relationship with us. We look forward to welcoming you again during your future travels in the capital.

Yours Sincerely

Gregory Thierion
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
129 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed March 13, 2014 via mobile

If you look for dedicated and personalized service as well as location in Abu Dhabi - this is the spot and would give 5 stars in the rating.

If you look for the modern spacy rooms, this is - and I am sorry to say so - only 3 stars. It has to be taken into account, that when this hotel was opened in 1970 there was litterally nothing nearby and of course room designs were different then. But still, this is 2014 and competition is there for comfortable rooms.

Our room was said to be in the "new wing" on the executive floor but still very small. They have tried to make the floor space bigger by putting the two twin beds next to eachother but with the result that for one of the beds there was no reading light. Beds are very comfy though and the linen was also very good.

The ventilation in our bathroom (908, check in 07MAR) seemed not to be working. The only way to dry clothes from work out was to open the windows as the air outside was much lower in humidity than inside the room.

Fitness Center - extremely good but do avoid the rush hour for locals. This is a part of the beach club so also non-guests use this. Mid day is a good time to come.

Beach Club - very good if you can live with the rocky parts on the beach or bring your reef shoes.

Location - walking distance to Marina Mall and Emirates Palace (try the Mezlai restaurant - fantastic)

Executive lounge - well service is great, food is ok, but the ambiance could do with an upgrade. For starters the torn furniture should be fixed immediately - strange that the staff / management does not notice this. I have only seen it worse at Hilton Baltimore and that was really bad....

Concierge - excellent service. We used them for airport transfers as well as a day trip with a private car to Dubai. The best part was a day trip - again private car - to the Empty Quarter / Liwa Oasis on the border to Saudi, 2,5h drive from Abu Dhabi. Once we had told the concierge what we wanted, he found the right guy (Abdullah from Sunshine Tours) for 1/2 to 1/3 of what other companies had quoted in advance. For the dune bashing there was of course 2 cars as one is a must as a back-up. This was the highlight of our stay in Abu Dhabi, a big wish from our side and the hotel delivered.

There was a small incident upon departure with the airport transfer but once I spoke to the Front Desk Manager it was efficiently handled and we made our flight on time. Again service was the prime concern of the staff and that is what I liked about the hotel. If they could only improve the rooms and the lounge it would have been a higher rating from my side.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank CPHworldtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, March 16, 2014
Dear CPHworldtravellers

We thank you for your detailed and honest review. It was our pleasure to have you as guest and we thank you for sharing your experience.

We are indeed one of the first five star hotels in Abu Dhabi however we continue to strive for refurbishment and update. This year we expect to complete refurbishment of our rooms and reclamation of the beach area. We hope that you could visit us again for another experience.

We are grateful for your appreciative comment about the services rendered by our team members which I have shared with them immediately. We are truly proud of our team members for ensuring that every guest feels cared for, valued, and respected which is the Hilton Brand Promise.

Once again than you for your valuable feedback and we hope to welcome you again soon.


Yours Sincerely

Gregory Thierion
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

Located at a prime spot in Abu Dhabi, near Marina Mall and Corniche Beach park. It is a great place to relax while not having the need to travel outside the city. A wide range of food choices from the restaurant, in which breakfast includes my favorite Smoked Salmon.

Across the street is already Abu Dhabi's Corniche Park. Whether you're just going for a walk or you're in for a run, the spot is perfect for it. An evening of drink is perfect at the beach club located just on the other side of the road.

It's all in the city of Abu Dhabi. Indeed great place if you need those short weekend relaxation.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jamie_YuAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, March 12, 2014
Dear Code_Intrepid

Thank you for choosing to spend our weekend with us and for taking the time to share your experience.

We are happy to learn that you were satisfied with your overall experience of the hotel. Our location is indeed convenient to major points of interests such as Marina Mall and Emirates Palace. We are glad to know that you had an enjoyable evening at the Hiltonia Beach Club which is one of the best in town.

It has been our pleasure to serve you and we place great value on your continued relationship with Hilton Abu Dhabi. We look forward to welcome you again during your future visit to the capital.

Yours Sincerely
Gregory Thierion
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Abu Dhabi

Property: Hilton Abu Dhabi
Address: Corniche Rd | PO Box 877, Abu Dhabi 877, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 On the Beach Hotel in Abu Dhabi
#20 Romantic Hotel in Abu Dhabi
#22 Spa Hotel in Abu Dhabi
#27 Family Hotel in Abu Dhabi
#28 Business Hotel in Abu Dhabi
#35 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Abu Dhabi 5*
Number of rooms: 326
Official Description (provided by the hotel):
Set on the vibrant Corniche, Abu Dhabi's prime beach location, the stylish Hilton Abu Dhabi hotel places you at the heart of the capital. Hiltonia, our beach club, fitness center and spa offers a spectacular beach, featuring 11,000 square meters of pristine white sand, three swimming pools, water slides, a relaxing spa, an indoor and outdoor whirlpool, a sauna, steam room, modern fitness center and a variety of water activities ranging from paddle boarding to power boat trips. The relaxing guest rooms at Hilton Abu Dhabi feature air conditioning, satellite TV, a seating area, work desk, mini-bar and tea- and coffee-making facilities. Select a Guest Room Sea View for spectacular views of the Arabian Gulf. Stay in an Executive Room for access to the Executive Lounge, which provides an exclusive check-in desk, complimentary in-room internet, breakfast and refreshments. Discover a selection of award-winning restaurants, lounges and bars at Hilton Abu Dhabi. Experience Italian dining at Bocca, international flavors at Vasco's, authentic Japanese cuisine at Toki, and soulful jazz at Jazz Bar and Dining. Hilton Abu Dhabi is a 10-minute drive from the city centre, 5-minute drive from Marina Mall, 7-minute drive from the Heritage Village and 20-minute drive from Sheikh Zayed Mosque. The hotel offers 24-hour room service, front desk service and complimentary on-site private parking. Complimentary WiFi is available in public areas. ... more   less 
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Also Known As:
Hilton International Abu Dhabi
Abu Dhabi Hilton
Hilton Hotel Abu Dhabi

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