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“Wonderful” 5 of 5 stars
Review of Hilton Abu Dhabi

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Hilton Abu Dhabi
Ranked #38 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Wales
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Wonderful”
5 of 5 stars Reviewed November 11, 2013

Just come home from a wonderful 6 night holiday at the Hilton. The location of the hotel is ideal. The beach and pool facillities are located accross the road and are easilly accessed by an underpass just outside the main door. We upgraded to an executive floor room which was lovely with beautiful views of the sea. We also had access to the executive lounge which provided us with a lovely quiet buffett breakfast, afternoon tea and canapes and drinks during the evening.Thankyou Raju for your service during breakfast. We have stayed in Dubai before but found Abu Dhabi was far more laid back and relaxing. Hope to return soon.

Room Tip: Definately choose executive floor
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank RayWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, November 13, 2013
Dear Mr. Wales

Thank you for taking the time to post your review and recommendation about the Hilton Abu Dhabi on Trip Advisor.

I am pleased to know that you had an amazing time and were satisfied with the facilities of the hotel. Thank you for your appreciative comment about Raju, which I will share with him immediately.

Glad to have contributed to make your holiday enjoyable and we look forward to welcoming you back during your future visits to the capital.

Yours sincerely

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (435)
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Cambridge, England
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
1 of 5 stars Reviewed November 10, 2013

We stayed here to celebrate my 50th birthday.We have stayed in several Hilton Hotels all over the world and have always had great service, until this one. We booked to stay half board and, as in all Hilton hotels, if you don't want to eat buffet (which by the way on the night we did eat there was dire) you get given a credit allowance to eat in one of the a la carte restaurants, which is great HOWEVER what they don't tell you at this Hilton is that you will also get a cover charge of 25 Dirhams per person, that's on top of the 10 per cent service charge and six per cent tourist tax! We complained about this and they told us that we should have been informed of this when we were checked in but we weren't, they agreed to waver this charge however we had the same issue every night as they still tried to charge us for it. We booked an executive room hoping that we would get all the benefits that one would expect, the first night we were there we didn't even have any bath towels! The following day after arrival, we had been relaxing by the pool (which by the way is on the other side of the road and you access it by an underpass) and we got back to the room at 3.15 in the afternoon and the room had not even been made up.
We would never stay here again as there were a number of issues which remain between ourselves and the hotel management.
There were a couple of members of staff who were extremely helpful, Stuart (restaurant manager in Hemingways, and Res, customer services manager who went out of their way to try and make our stay as best as possible.). The hotel is tired and in desperate need of a makeover but I will leave it for you to make your own minds up.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank GillMargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory T, Director of Operations at Hilton Abu Dhabi, responded to this review, November 11, 2013
Dear Guest,

Greetings from Hilton Abu Dhabi!

Thank you for choosing to stay with The Hilton Abu Dhabi and taking the time to write to us. I greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I am extremely sorry to hear about your experience during your stay. Your concerns were addressed with the respective department head and actions taken to avoid any future re-occurrences.

I am truly disappointed that we failed to exceed your expectations on this visit despite our efforts and please accept my sincerest apologies. I truly appreciate and thank you for your loyalty with Hilton and assure you that we are completely committed to provide the highest service standards to our guests.

Warm Regards

Gregory Thierion
Director of Operations
Hilton Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Kilbride, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 10, 2013

We had visited Abu Dhabi as a day visitor when we cruised from Dubai. I decided to treat my wife for her 50th birthday. This is an old hotel when you compare to the new buildings around it. Don't let that fool you , we stayed there bed & breakfast. The room was stunning we had fantastic views right across the water, the room was stunning, looked after briallantly by the maid. Breakfast was buffet style but boy could you stuff yourself, as soon as your plates clean they clear it up, hows that for service. We are going back when we can afford it again. Try it.

Room Tip: No need they are all good.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Glenkeen1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, November 13, 2013
Dear Glenkeen1995

Thank you for your recent stay and for taking the time to post your review on trip advisor.

We are delighted to read that you had an enjoyable stay at our hotel. Thank you for emphasizing the customer service rendered by our team members, which I will share with them immediately. Thank you for complementing the room and its view.

It has been our pleasure to serve you. We look forward to welcome you back should your future travel brings you back to Abu Dhabi!

Yours sincerely

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 7, 2013

We were over to see the formula one and stayed for a week. We arrived at 6.20 in the morning and expected to hang about before we could check in, spoke to the man on the desk who in turn spoke to his manager and we were in our room by 7am, excellent service!
We extensivley used the executive lounge on the 10th floor and found the staff attentive and very helpful, nothing seemed to be too much trouble.Thee was always a wide range of food and beverages available, much more than I have seen in other Hiltons.
We also used the bars in the beach area and Hemingways again with excellent service.
I am a Diamond member and stay in many Hiltons and I have to say this was the best stay I have ever had we felt very welcome, the staff rembered us and anticipated our requirements, could not have asked for more!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GreenGem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, November 13, 2013
Dear Mr. GreenGem,
Dear Mr. GreenGem,

Thank you for your recent stay and for taking the time to post your review on Trip Advisor.

We are glad to know you had a pleasant stay and were satisfied with the services rendered by the team members. I am happy to read that you also enjoyed our executive lounge, the facilities at our hotel ,and your meals at our restaurants

We appreciate and thank you for your loyalty with Hilton. We are committed to provide the highest standards to our guests.

It has been our pleasure to serve you, we look forward to welcome you again should your future travel brings you back to Abu Dhabi.

Yours Sincerely,

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

We (3 of us - wife, 14 year old son and I) ) have just had another excellent stay in the Hilton (Abu Dhabi) - we stayed for eight days. Last year we stayed for 10 days.
We go over this time of the year (Oct/Nov) as we watch the Formula 1 Grand Prix.

The service was excellent from the staff at the front of the hotel, to the staff on reception and the backroom staff (maids etc).
On the beach side the staff side were also excellent - everybody wanted to be helpful and nothing was a problem.
The facilities are superb, especially the gym and the breakfast is far better than many other more expensive hotels where we have stayed.
If you are into water sports then they are on your door step as on the private beach they have their own facilities - my wife and son went out twice on boats, once on a sailing boat and then on a Catamaran.
Last year we went fishing for 3 hours and caught many types of fish including a 18 inch Baracuda.
What is so good about this hotel is that it has its own private beach with beds and has two excellent swimming pools - it is also just 10 minutes walk from the Marina shopping Mall - if you have children the Mall caters for all types of food.

I strongly recommend this hotel for families with young children and teenagers have enough things to do.

John R.J.Helson MIET, SIIRSM

Room Tip: We had a room facing the sea on both ocassions but to be honest we were hardly ever in the rooms
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 242994157409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, November 13, 2013
Dear Mr. Helson

Thank you for sharing your feedback about your stay at the Hilton Abu Dhabi and for taking the time to post your review on Trip Advisor.

I am happy to read that your recent stay was as enjoyable as the previous one. Thank you for emphasizing the service rendered by our team members at the Front Office, Housekeeping, and the Hiltonia Beach Club, which I will share with them immediately.

Thank you for your personal recommendation and for complementing the level of our services and facilities.

Once again thank you very much for your loyalty and support and we certainly look forward to welcoming you back to Hilton Abu Dhabi.

Yours Sincerely,

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
1 review
5 of 5 stars Reviewed November 5, 2013

Hotel staff were excellent. This hotel has private beach and water sports. Cafes and restaurants that we used were good. Close to palace and shopping mall. Stopped here for a rest and not disappointed.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Leslie James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, November 6, 2013
Dear Ms Savage

Thank you for your recent stay and for taking the time to write us.

We are glad to know that you enjoyed your stay with us. Thank you for complementing our facilities and the service provided by our team members. Our location is indeed convenient to points of interest, such as Emirates Palace and Marina Mall.

It has been our pleasure to serve you and we look forward to welcome you again during your future travels to Abu Dhabi.

Yours Sincerely,

Gregory Thierion
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southall, null, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2013

we had the best family holiday out here.The beach bar was beautifully located in the pool and overlooking the beach for a perfect view. the staff were so polite and a big thank you to mr. binod timsina and his team for taking such good care of all our likes.I would also like to thank the executive reception staff who were ever so helpful and special thanks to shahana..The room we had was large and was kept clean at all times by the room service staff.

Room Tip: always book the junior suite with that you get excess to the executive lounge and the room with the...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rakhee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, November 6, 2013
Dear Rakhee K,

Thank you for taking the time to post your review on Trip Advisor.

We are happy to know you had a pleasant stay and enjoyed the facilities of Hiltonia Beach Club. Thank also for complementing the services rendered by our team members, which I have shared with them immediately.

Glad to have contributed to make your family holiday memorable and we look forward to welcoming you back during your future visits to Abu Dhabi!

Yours sincerely

Gregory Thierion
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Abu Dhabi

Property: Hilton Abu Dhabi
Address: Corniche Rd | PO Box 877, Abu Dhabi 877, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 On the Beach Hotel in Abu Dhabi
#20 Romantic Hotel in Abu Dhabi
#22 Spa Hotel in Abu Dhabi
#27 Family Hotel in Abu Dhabi
#28 Business Hotel in Abu Dhabi
#35 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Abu Dhabi 5*
Number of rooms: 327
Official Description (provided by the hotel):
Set on the vibrant Corniche, Abu Dhabi's prime beach location, the stylish Hilton Abu Dhabi hotel places you at the heart of the capital. Hiltonia, our beach club, fitness center and spa offers a spectacular beach, featuring 11,000 square meters of pristine white sand, three swimming pools, water slides, a relaxing spa, an indoor and outdoor whirlpool, a sauna, steam room, modern fitness center and a variety of water activities ranging from paddle boarding to power boat trips. The relaxing guest rooms at Hilton Abu Dhabi feature air conditioning, satellite TV, a seating area, work desk, mini-bar and tea- and coffee-making facilities. Select a Guest Room Sea View for spectacular views of the Arabian Gulf. Stay in an Executive Room for access to the Executive Lounge, which provides an exclusive check-in desk, complimentary in-room internet, breakfast and refreshments. Discover a selection of award-winning restaurants, lounges and bars at Hilton Abu Dhabi. Experience Italian dining at Bocca, international flavors at Vasco's, authentic Japanese cuisine at Toki, and soulful jazz at Jazz Bar and Dining. Hilton Abu Dhabi is a 10-minute drive from the city centre, 5-minute drive from Marina Mall, 7-minute drive from the Heritage Village and 20-minute drive from Sheikh Zayed Mosque. The hotel offers 24-hour room service, front desk service and complimentary on-site private parking. Complimentary WiFi is available in public areas. ... more   less 
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Also Known As:
Hilton International Abu Dhabi
Abu Dhabi Hilton
Hilton Hotel Abu Dhabi

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