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Hilton Abu Dhabi
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Reviews (3,387)
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All reviewsbeach clubthe executive loungejazz barmarina mallroyal orchidla terrazzacorniche roadbeach facilitieshealth clubbit datedsea viewguest relationsan upgradehalf boardlate checketihad towersspecial thanks
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Reviewed March 15, 2013

Hilton Hotels are synonymous with class, 5 star, expensive, luxury etc.
In Abu Dhabi it seems like this has been forgotten. Booked a superior room, only to be told what we booked was not available. No apology, basically told we wrongly booked. Then the room was ok.. but old fashioned. Breakfast in executive lounge was chaotic and I had to wait 30 minutes for an omelette. Usually things like this do not bother me, but it is Hilton Hotel and I wanted a luxury weekend. If you are looking for a decent hotel, then fine, but if you want something special, look elsewhere.

  • Stayed: February 2013, traveled with friends
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Thank sigrid_b23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded March 20, 2013

Thank you very much for your feedback about your stay at the Hilton Abu Dhabi.

I am sorry to read about your negative experience with the room booking. We are currently in the process to enhance these room types to overcome the size with a better in-room product.

I would also like to assure you that your feedback about your breakfast experience was immediately discussed with the responsible Head of Department and appropriate steps took place. Such weak service levels do not reflect our usual high standard and cannot reoccur. I would like to apologize once again, and hope to have another opportunity to welcome you at the Hilton Abu Dhabi, in order to show you that we are able to perform on a higher level.

Yours sincerely


Christian Hoehn
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

A friend and I visited for a short break. We had a lovely room and staff were consistently helpful and friendly. Leisure faciities were excellent though if you were working I wonder whether the club being over the road would be inconvenient. The gym is extensive and there are a variety of classes including spinning (classes extra cost). Swimming pools were sparkling and a perfect temperature.

Plenty of variety of restaurants and bars and enjoyed a busy evening in the Jazz bar with live music.

Breakfast was varied and poached eggs were cooked to perfection every day.

A little away from downtown but taxis plentiful and cheap.

Only negative would be grouting in showers in the gym needs some attention.

A very enjoyable stay.

  • Stayed: March 2013, traveled with friends
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Thank sholje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded March 20, 2013

Thank you for taking the time to post your review on Trip Advisor.
We are happy to read that you had an enjoyable stay at our hotel. Thank you for emphasizing the service rendered by our team and that they made your stay truly a enjoyable one. I am glad you enjoyed your meals at our restaurants and the facilities at our Beach club as well.

We look forward to welcome you again during your future travels to Abu Dhabi!

Yours sincerely

Christian Hoehn
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

Stayed 2 night on business and found this hotel to be very comfortable and friendly. Yes it shows it's age (or is that character?) in some places but that adds to the pleasant feeling about the place. Staff very cheerful and provide a good service and very helpful when having to check out very early on my last morning. Rooms spacious and comfortable. As ever with business trips it would have been nice to have the time to enjoy the full facilities of the hotel. I will try to stay here again.

  • Stayed: March 2013, traveled on business
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Thank Godfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded March 20, 2013

Thank you for taking the time to post your review on Trip Advisor.

We are pleased to know you had a comfortable stay during your business trip. Thank you for your appreciative comments about our staff, spacious rooms and our friendly staff. We look forward to welcoming you once again during your future travels to Abu Dhabi

Yours sincerely

Christian Hoehn
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

this was our first time to Abu Dhabi and we choose the hilton for its location ,and we were not disapointed.
As said before its an older hotel but this did not reflect in the quality of our stay.
We have arrived from a super 5* hotel in Thailand ,always a little worrying when you have had a great hotel .
Everything was perfect,lovely breakfast with plenty of choice,and never over busy.
The beach club was great ,i have never seen so many sun beds,so never a problem in getting a place either on the beach or by the adult pool.

Location for us was also great ,you could stroll to the marina mall in about 15 minuets or walk along the corniche.
We have stayed in Dubai ,but we both prefered AD ,not as bingey or as busy.

We ate at Vasco's twice and in Hemmingways once, both lovely food.
We shall rturn to AD and would most certainly stay at the Hilton

  • Stayed: March 2013, traveled as a couple
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1  Thank Maisysmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded March 20, 2013

Thank you for taking the time to post your review on Trip Advisor.

We are happy to read that you had an enjoyable stay at our hotel. Thank you for emphasizing the service rendered by our team and that they made your stay truly a pleasurable one. I am glad you enjoyed your meals at our restaurants and the facilities at our Beach club as well.

Thank you for your appreciative comments about our restaurants Vasco’s and Hemingway’s.

We look forward to welcome you again during your future travels to Abu Dhabi!

Yours sincerely

Christian Hoehn
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

Stayed at the Hilton from 4th-9th march 2013. Let me start by saying that we had a very enjoyable stay at the hotel & the staff were very nice.
We got an upgrade to the executive floors and that was well worth it, our room was on the 9th floor and it was good. It had tv, mini bar, a seating area, good size bath room and really comfortable beds. Was disappointed it didn't have a balcony but there you are.
The executive floors had their own lounge which served breakfast, lunch and in the evening drinks and nibbles. I was impressed by the things on offer and by the staff especially Herman who looked after us. The only fault I would say about the lounge would be is that it should have windows across the room looking out over the gulf & not just 4 windows dotted about, that needs tweaking.
The hotel's got numerous restaurants and bars so you're spoilt for choice. Thought the jazz club was a good nights entertainment.
The hotel also as free wi-fi (shouldn't everywhere these days ?) but that could be a little on the slow side sometimes. Just needs a little tweaking.
The beach club is across the road from the hotel, you have to use the underpass to get there but that's no big deal. They give you towels when you go in and I would say its a nice place. It's got 2 pools, one for adults and children and a good sandy beach plus a nice garden area to relax. Word of advice is that it gets abit busier on Fridays but not a great big concern. We also had a meal at vascos restaurant there, we booked for our last night in Abu Dhabi & it was very good.
We had a good time and I would definitely go back to the Hilton Abu Dhabi if I returned, I know I wouldn't be disappointed.

Room Tip: Upgrade to an executive room if you get the chance, well worth it.
  • Stayed: March 2013, traveled with friends
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Thank TheDeano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded March 20, 2013

We are thankful for your appreciative comments about your stay on Trip Advisor.

We are pleased to read that you were satisfied with our services at the Executive Lounge, facilities at our Beach club which is on the best in Abu Dhabi. I am glad you enjoyed your meals at our restaurants and had an enjoyable stay at our hotel.

We look forward to welcome you once again should your travels bring you back to Abu Dhabi.

Yours sincerely

Christian Hoehn
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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