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“OK...”
3 of 5 bubbles Review of Hilton Abu Dhabi

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Hilton Abu Dhabi
Ranked #41 of 129 Hotels in Abu Dhabi
Certificate of Excellence
London
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“OK...”
3 of 5 bubbles Reviewed September 10, 2012

I normally go Dubai, and thought i'd give Abu Dhabi a go. The city itself is great, not at the same scale as Dubai, but enough to keep you entertained. I booked the Hilton as I was getting a good rate. The hotel from the outside looks average, and when u walk in, it presents itself in a slightly more five-star way. I was however dissapointed with the room, as the previous night I stayed in the Grand Millenium Al Aahda hotel in Abu Dhabi - which was significantly better, and much cheaper per night. I was here at the Hilton for 3 nights, and was happy with the location, particularly with the Marina Mall being a 15 min walk away. This hotel is four star plus for me, and I was gobsmacked when i saw the (lack of) range at breakfast. It was embarrasing. The buffet breakfast was limited to say the least, and I couldnt belive this 5-star hotel put out such a poor spread. On the plus side, the pool area is ok, and the health club is great. Staff were helpful, and on the whole I had a comfortable stay. I dont think i'd stay here again in a hurry as I believe there has to be better 5-star hotels in Abu Dhabi than this.

Room Tip: Must visit the grand mosque
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank ImranLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, September 26, 2012
Thank you very much for taking the time to post your review about your stay on Trip Advisor. I am happy to read your kind comments about our staff members and your positive feedback about our Hitlonia beach club. We are always grateful to receive feedback from our guests in order to improve our customer service and standards.

I am very sorry to read about your disappointing experience during breakfast. I have immediately reviewed your experience with the Food & Beverage management, since the “Hilton – Breakfast” is one of the key elements when it comes to guest’s experience at any Hilton hotels in the world. I would highly appreciate if we get another chance to welcome you back to the Hilton Abu Dhabi.

Yours sincerely


Christian Hoehn
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,804 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (473)
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English first
Sydney, Australia
Level Contributor
133 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed September 8, 2012

The Hilton Hotel at Abu Dhabi is located on the waterfront. It has well-appointed rooms, good restaurants and a great Beach Club with fresh water pool and an enclosed sea pool, with bars and eateries adjacent.
In a town like Abu Dhabi with temperatures in the 40's (C) access to the waterfront is a real benefit.
This is a nicer operate and I'd recommend it for business travelers and families alike.

Room Tip: Ask for sea-front - the other side faces construction sites!
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Pottsy747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, September 25, 2012
Thank you very much for staying at the Hilton Abu Dhabi and for taking the time to post your review on Trip Advisor. I am very pleased to read the comments about our restaurants and beach club.

I do hope to welcome you as our guest once again.

Yours sincerely

Christian Hoehn
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 3, 2012

The Hilton Abu Dhabi has a great heart. Its top asset are its staff who really do bend over backwards to help. They have a proactive service approach which means they approach you with the desire to help, rather than merely being problem solvers.
The Hiltonia Beach Club is a paradise with a beautiful pool complex, water sports, beach, restaurants and a top quality gym and spa. We spent nearly all our time here. We opted for the executive lounge option which was great as we had constant access to food and drink.
The hotel has everything you need, including bars, restaurants and nightclubs.
My only reservation is that the building is quite old now. It is however kept clean and modern looking. A few issues in the room with electrics and a/c, but nothing that detracts from a solid score

Room Tip: Executive rooms give access to the lounge which is well worth the extra cost
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jepa320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, September 26, 2012
Thank you for posting your review on trip advisor. I am very pleased to read that you find our services and facilities exceptional!! We appreciate your compliments on our Hiltonia Beach Club, and restaurants.
We look forward to welcoming you back as our guest.

Yours sincerely


Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 3, 2012

We stayed 7 nights at the hotel as a family of 5. We asked for connecting rooms which we received . The rooms were pleasant enough the daily complimentary water with tea and coffee was nice.

The room cleaning was not of a consistent high standard and most days I felt the staff just concentrated on making the bed.

There is a walk from the hotel via a tunnel to the HIlton pool , gym/spa which is across the road but once you are there the facilities are very nice. I visited the gym a few times and it is one of the best equipped gyms I have used at a hotel, there is also a sauna / steam room and jacuzzi.

Breakfast at the hotel is good with the normal spread of hot and cold foods, it would have been nice to have more variety of fruits rather than just 2 varieties of melon and pineapple.

The location of this hotel is good and taxi's are always readily available from outside the hotel with the staff outside always ready to attend to you as you arrive and leave the taxi's.

We just wanted to relax by the swimming pool and the hotel facilities really ticked the box as a family we didn't make use of the restaurants in the evening as it would be too expensive and they didn't have family deals that could have tempted us.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lonfam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, September 25, 2012
Thank you very much for being our guest at the Hilton Abu Dhabi and for posting your review on Trip Advisor.

I am very pleased to read that you enjoyed our services and facilities.

I look forward to welcoming you back, should your travels bring you back to the Abu Dhabi again.

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 3, 2012

staff could not be more helpful. Remember when you get to UAE that 85% of people will not be Emiratie. So your experience relies very much on kindness of outsourced staff. The Hilton pool, gym etc were the best I have seen in a hotel- but they weren't in the hotel, they were over the road, on the beach! Kids love the water slides. Easy to get food and drink there. Short taxi ride to Marina Mall which appears to be open from 10am to Midnight!

Room Tip: Rooms away from the road side will be quieter and the rooms up higher will have views of the Palace!
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clautravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, September 26, 2012
Thank you for taking the time to post your review on trip advisor.

We are always glad to receive feedback from our guests in order to improve our customer service and standards. We place great value on your patronage to the Hilton and we hope to welcome you again during your next visit to Abu Dhabi.


Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ras al Khaimah, Ras Al Khaimah, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 30, 2012

This hotel is simply amazing. I have been there twice on a 1 night stay together with my girlfriend and didn't want to leave every time.
The staff at the front desk is really well trained, so friendly and helpful, the first time we were there they explained us everything and the second time we were treated like old friends.
The Italian restaurant was Excellent - staff, food, ambience, just perfect.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Basem Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, September 5, 2012
Thank you very much for being our guest at the Hilton Abu Dhabi and for posting your review on Trip Advisor.

I am very pleased to read that you enjoyed our services and facilities.

I look forward to welcoming you back, should your travels bring you back to the Abu Dhabi again.

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
133 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
4 of 5 bubbles Reviewed August 22, 2012

We stayed 3 nights in this Hilton. We had a warm welcome and the staff was customer focused, polite, smiling.

The hotel itself looks a bit old, most probably due to the choice of dark colors everywhere, e.g. dark furniture, dark paint in the corridors, dark..., etc.

The room was large enough, well equipped, with good bed and pillows; also with a good range of amenities in the bathroom. AC was working well and not too noisy.

Lounge is nice with a good breakfast, with lunch and dinner snacks, afternoon tea. May be the (dark) wooden tables are a bit small... Must say this was difficult to manage at the same time 2 coffee cups, fried eggs, fruit plate, orange juice... Better to be organised ! Otherwise, 2 computers + TVs + Wifi are available. The lounge staff is really good.

Valet/parking well organised.

The beach club (other side of the road, by an underpass) is beautiful and well organised with 2 swimming pools, green areas, an outstanding gym, spa. Staff is also perfect there. Just one improvement that could be done: to have jetski available according to what is proposed in the leaflet...

There is a building under construction behind the hotel, 2 blocks away from Hilton. They start at 4.30 am. But with a room equipped with a double glass window, this is fine to have a good sleep. Anyhow, Abu Dhabi is a city under construction, so this is difficult to find a quiet district.

What to do in Abu Dhabi ? Not a lot ! Actually, I would say 1 day, 1 day + 1 night maximum, is enough to visit the whole city, e.g. mainly the Zayed mosque (a must !), Heritage village and Emirates Palace. Besides, you can have a look at Miraj gift shop (close to Marina Mall) where you can find high end local stuff (carpets, furniture...) but also some "Made in Indonesia" and "Made in China" items... So be careful as well...

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VOYAGEURShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, September 5, 2012
Thank you very much for staying at the Hilton Abu Dhabi and for taking the time to post your review on Trip Advisor. I am very pleased to read that you were happy with our services and that you enjoyed your meals at our restaurants.

Please rest assured as we are in a process of refurbishing our property. I have certainly reviewed your concerns in our Lounge and have addressed this matter to the team. Regarding the Jet ski we are in the process of upgrading our water sports facilities, so very soon we will be able to provide an enhanced service.

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I hope that you will be our guest once again sometime soon.

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Abu Dhabi

Property: Hilton Abu Dhabi
Address: Corniche Rd | PO Box 877, Abu Dhabi 877, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 On the Beach Hotel in Abu Dhabi
#20 Romantic Hotel in Abu Dhabi
#25 Spa Hotel in Abu Dhabi
#27 Family Hotel in Abu Dhabi
#28 Business Hotel in Abu Dhabi
#38 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Abu Dhabi 5*
Number of rooms: 326
Official Description (provided by the hotel):
Set on the vibrant Corniche, Abu Dhabi's prime beach location, the stylish Hilton Abu Dhabi hotel places you at the heart of the capital. Hiltonia, our beach club, fitness center and spa offers a spectacular beach, featuring 11,000 square meters of pristine white sand, three swimming pools, water slides, a relaxing spa, an indoor and outdoor whirlpool, a sauna, steam room, modern fitness center and a variety of water activities ranging from paddle boarding to power boat trips. The relaxing guest rooms at Hilton Abu Dhabi feature air conditioning, satellite TV, a seating area, work desk, mini-bar and tea- and coffee-making facilities. Select a Guest Room Sea View for spectacular views of the Arabian Gulf. Stay in an Executive Room for access to the Executive Lounge, which provides an exclusive check-in desk, complimentary in-room internet, breakfast and refreshments. Discover a selection of award-winning restaurants, lounges and bars at Hilton Abu Dhabi. Experience Italian dining at Bocca, international flavors at Vasco's, authentic Japanese cuisine at Toki, and soulful jazz at Jazz Bar and Dining. Hilton Abu Dhabi is a 10-minute drive from the city centre, 5-minute drive from Marina Mall, 7-minute drive from the Heritage Village and 20-minute drive from Sheikh Zayed Mosque. The hotel offers 24-hour room service, front desk service and complimentary on-site private parking. Complimentary WiFi is available in public areas. ... more   less 
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Also Known As:
Hilton International Abu Dhabi
Abu Dhabi Hilton
Hilton Hotel Abu Dhabi

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