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“Exceptional Service”

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Al Rawda Arjaan by Rotana
Ranked #55 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Exceptional Service”
Reviewed August 24, 2013

From the moment we checked in, the staff made it clear they wanted our stay to be exceptional. And it was! Extremely attentive service, from a huge complimentary fresh fruit arrangement to professional handling of airport transportation. Rooms are spacious, contemporary, and ultra-clean. Housekeeping should be commended for going above and beyond expectations in keeping the room squeaky clean. Bed is comfortable, as is sitting area. Location is excellent, right next to Al Wahda Mall. My husband and I love the cinema at the mall and it was just a quick walk away. Also highly recommend The Noodle House in the mall for quick delivery and delicious menu selections. Room service was quick and friendly. Although the food was average, the service was 5-star (thank you, Sayed). Due to location, it's very easy to catch your own taxi, but Eak will also be happy to do it for you. Will definitely be back!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeLisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlRawda, General Manager at Al Rawda Arjaan by Rotana, responded to this review, August 26, 2013
Dear Tripadvisor Member,

We are delighted to read your wonderful comments and my sincere thanks to you for taking the time and also for your thoughtfulness. It is indeed encouraging and motivating for me and my team.

We all look forward to welcoming you back to Al Rawda Arjaan for another memorable experience and assure you of our best attention at all times.

Yours sincerely,

Riaz Jeelani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ruwais, United Arab Emirates
Level Contributor
137 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 17, 2013

My wife and I stayed in Al Rawda Arjaan last weekend (15-16 August) and loved it. Rooms were immaculate and the hotel services (housekeeping, room service, etc.) were exceptional. The location is perfect for walking to Al Whada Mall, which is less than 80 meters from the rear of the Hotel, or Porter's Pub at the Grand Millennium. And because it is situated on a major thoroughfare, taxis are always readily available within minutes of walking outside.

An overall great weekend at a great, accommodating hotel. Would definitely recommend.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul_Harris1390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlRawda, General Manager at Al Rawda Arjaan by Rotana, responded to this review, August 26, 2013
Dear Tripadvisor Member,

Thank you for taking the time to write about your personal Al Rawda Arjaan experience.

We are pleased to know that you had enjoyed your stay with us and were surprised with our facilities and services. Your positive comment and feedback is always helpful for us to identify areas for improvement and will definitely be shared to our colleagues.

Once again, thank you very much for taking the time for giving us your valuable feedback and we are looking forward to welcoming you back to Al Rawda Arjaan.

Yours sincerely,

Riaz Jeelani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
Reviewed August 12, 2013

Definitely a good and practical hotel you can stay with. Front desk staff was very accomodating and respond very fast on whatever queries I have. The location of the hotel is perfect! The mall is just a few steps away! It was a comfortable 6-nights stay indeed. We will definitely comeback there every weekend and would recommend this hotel to my friends!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viviennerisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlRawda, General Manager at Al Rawda Arjaan by Rotana, responded to this review, August 14, 2013
Dear Tripadvisor Member,

We are delighted to read your wonderful comments and my sincere thanks to you for taking the time and also for your thoughtfulness. It is indeed encouraging and motivating for me and my team.

We all look forward to welcoming you back to Al Rawda Arjaan for another memorable experience and assure you of our best attention at all times.

Yours sincerely,

Riaz Jeelani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2013

We stayed here for many times . The hotel is nice and modern. Our room had a view to the mosque . The room was very clean and tidy .The bathroom was very spacious and well equipped with toilettries .service and the quality of sleep was super .

Room Tip: High floor back side of the road .
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liza B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlRawda, General Manager at Al Rawda Arjaan by Rotana, responded to this review, August 26, 2013
Dear Tripadvisor Member,

We are delighted to read your wonderful comments and my sincere thanks to you for taking the time and also for your thoughtfulness. It is indeed encouraging and motivating for me and my team.
We all look forward to welcoming you back to Al Rawda Arjaan for another memorable experience and assure you of our best attention at all times.

Yours sincerely,

Riaz Jeelani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2013

The hotel was very close to the bus station (five minute walk) and a big mall (2 minute walk) so everything was withing reach from the airport and quick and easy. We only stayed a day while waiting for a connecting flight but the hotel was great value for money. Very big, clean, comfortable rooms with an efficient and friendly staff. I would definitely recommend this hotel to people.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KevinOSull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlRawda, General Manager at Al Rawda Arjaan by Rotana, responded to this review, August 11, 2013
Dear TripAdvisor Member,

Thank you for taking the time to write about your personal Al Rawda Arjaan experience.

We are pleased to know that you had enjoyed your stay with us and was surprised with our facilities and services. Your positive comment and feedback is always helpful for us to identify areas for improvement and will definitely be shared to our colleagues.

Once again, thank you very much for taking the time for giving us your valuable feedback and we are looking forward to welcoming you back to Al Rawda Arjaan.

Yours sincerely,

Riaz Jeelani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed June 2, 2013

I feel a bit reluctant to write this review of what has been a consistently good place to stay, and no doubt I may stay there again when i am in Abu dhabi. But none the less i must say i was very disappointed on this visit to al rawda arjaan. The staff were very nice as always, the problem lies however with the declining standards. And basic amenities that use to be standard now only come if you request them from house keeping, ie lotion, slippers. It begins to become annoying when you have to ring house keeping daily to be restocked for which are your basic needs that come with the room. Also the house keeping was not very thorough, leaving dirty cups under the sofas and rubbish left in the toilet area. This may not be reflective of the whole house keeping service and may just be the fault of one lazy male worker that tries to cut corners. Also one of my entourage bugs in their bathroom and the hotel had to call pest control 2 days later to sort the problem out. The aircon was dusty and we found ourselves constantly coughing and ended up with flu. Tv remote control had Sellotape on the bottom and the satellite channels kept switching off mid way during watching had to call engineers more then once. As i said earlier the standards seem to be dropping which is a shame and it seems as if the hotel is trying to cut corners to save on spending, but will deal with your complaint if you decide to address it.

Lastly i was FOOD POISONED from eating in the restaurant, i ordered the seafood platter lobster, prawns etc and ended up with projectile explosive diarrhoea! Plus constant vomiting. Eventually bringing up the whole platter, it was quite an upsetting ordeal. My entourage told the restaurant staff who after a couple of days sent up restaurant worker Tej who apologised and presented me with a fruit platter, a nice gesture but at the end of the day he's just doing his job to probably stop from issuing a complaint. The only reason i didnt is because i have never had to make a complaint about this hotel before.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Muslim101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlRawda, General Manager at Al Rawda Arjaan by Rotana, responded to this review, June 3, 2013
Dear Tripadvisor Member,

Firstly , thank you for staying with us and for taking the time to write a detailed review of our accommodations, facilities and restaurants.

I am extremely sorry to learn regarding the discomfort and inconvenience. A thorough investigation was done by our hotel EHS Officer to ensure that no lapses have occurred with regards to food safety and hygiene. We are in full compliance to Local and International Food Safety Management System.

I have also noted your comments especially the areas where you felt needs attention. We will look into these points and action accordingly.

Nonetheless, I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better.

We look forward to welcoming you back to Al Rawda Arjaan in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, Wisconsin
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 12, 2013

The staff is wonderful, and the rooms are better appointed than most in this price range. It's next to a Mall, so shopping is a breeze.
It was also convenient to have a washer/drier in my room, so I did not have to bag my clothes just to wait them to come back.
If you need to wait for a driver or a friend to pick up there is a nice waiting area with a fish aquarium and reading material.

Room Tip: I am on the third floor and away from the street outside. (Some Construction at the mall right now...
See more room tips
  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dstewartjr2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlRawda, General Manager at Al Rawda Arjaan by Rotana, responded to this review, June 3, 2013
Dear Tripadvisor Member,

We are happy to know that you had a nice stay with us and that the services of our staff met your expectations. We would like to thank you for your comments as this goes a long way in motivating our entire team.

Once again, thank you for your feedback and I look forward to welcoming you back to Al Rawda Arjaan, Abu Dhabi, assuring you of our best attention and services at all times.

Kind regards

Riaz Jeelani
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Rawda Arjaan by Rotana

Property: Al Rawda Arjaan by Rotana
Address: Al Rawda Arjaan By Rotana 2 St | beside Al Wahda Mall, Abu Dhabi 5821, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Abu Dhabi
#33 Family Hotel in Abu Dhabi
#42 Business Hotel in Abu Dhabi
#49 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Al Rawda Arjaan by Rotana 4*
Number of rooms: 109
Official Description (provided by the hotel):
Located in the heart of Abu Dhabi with convenient access to local businesses and attractions, Al Rawda Arjaan offers exquisitely designed hotel apartments with spacious accommodation. ... more   less 
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Also Known As:
Al Rawda Arjaan - Abu Dhabi Hotel Abu Dhabi

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