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“Good but service could do with a polish ”
3 of 5 bubbles Review of Beach Rotana

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Beach Rotana
Ranked #34 of 129 Hotels in Abu Dhabi
Certificate of Excellence
London, United Kingdom
Level Contributor
365 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Good but service could do with a polish ”
3 of 5 bubbles Reviewed February 6, 2014 via mobile

The room is good and the food outlets are great. Unfortunately, the service level isn't quite to the normal rotana standard. I booked a room online and it turned out to be in a separate building near by, toiletries weren't stocked in the room and check-in took ages!

Make sure that you get a room in the main building

Stayed February 2014, traveled solo
Helpful?
Thank Rocknrollah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana, responded to this review, February 8, 2014
Dear Guest,

Thank you for your recent review on Trip Advisor.

I would like to apologize for the inconvenience caused to you while checking i.

Your feedback has been shared with our Director ofFront Office for immediate investigation and action

In behalf of the team at Beach Rotana Abu Dhabi, I look forward to welcoming you back the next time you are in Abu Dhabi!

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (441)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
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English first
Manchester, United Kingdom
Level Contributor
130 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed February 3, 2014 via mobile

I stayed for 10 nights in the suites portion of the hotel. The suite I was in had a small kitchen with fridge and a washer/dryer which was very useful.
The room had a seperate sitting area with sliding doors to the bedroom. Bed was very comfy and the room had a lot of storage for long stays.
The hotel seems like it was fitted out in the lat 90s from the design but it's very well maintained and extremely clean, clearly is very well managed.

The staff are friendly and helpful and the breakfast was also good with nice staff.

It's hard to find any fault with anything here. I would say the only tiny improvement would be the annoying taps on the sink and bidet which are like shower heads which spray water everywhere. The bidet is useless because the tap is angled so the water sprays so it ends up all over the floor, just added hoses next to toilet.

I would stay here again and really recommend it for long stays where you may want to do some washing and cooking also. The supermarket is under the hotel and the hotel is connected to Abu Dhabi mall.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DlrowTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana, responded to this review, February 3, 2014
Dear Guest,

It is a great reward to read that you enjoyed your stay with us. We are thrilled that you appreciated the quality of service, your room, our restaurants and our staff.

We always try to do our best to make sure our guests have the best experience while staying with us and we will make sure to share your comment with our teams.

We hope to have the pleasure of seeing you again soon at, Your Home Away From Home, the Beach Rotana Abu Dhabi.

Recognition is very important to us and I am delighted to see that we exceeded your expectation on that manner.

In behalf of the team at Beach Rotana Abu Dhabi, I look forward to welcoming you back the next time you are in Abu Dhabi!

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 2, 2014

I lived in the Beach Rotana Suites for 8 months and my experiences there were outstanding from start till the end. I cannot compliment the service and the friendliness of the employees enough. They were truly outstanding and made me feel at home everyday. The amenities were just the topping to the overall wonderful atmosphere. My room was spotless everyday and very warming. I am planning on going back to Abu Dhabi in March and I plan on staying at the Beach Rotana again without even a hint of question. I recommend this hotel to anyone coming to the area for a great experience.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana, responded to this review, February 3, 2014
Dear Eric,

What a nice and kind review! Thank you very much for your comment about your stay at the Hotel Apartment @ Beach Rotana, Abu Dhabi. It is a pleasure to read that you enjoyed the location of the hotel and the comforts of your Room. It is very important to us to deliver a high quality of service during our guest stay and we are happy to know that you have been well looked after by our team.

We would like to thank you for your recommendation to the TripAdvisor community and we look forward to welcoming you back in March.

In behalf of the team at Beach Rotana Abu Dhabi, I look forward to welcoming you back the next time you are in Abu Dhabi!

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 1, 2014

Spent 2 days at Beach Rotana. Handled many meetings at the hotel, had lunch and dinners with business partners. All worked well. Also broad selection of restaurants, nice own beach,good gym, tennis court makes this my number one choice in Abu Dhabi.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vesa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana, responded to this review, February 3, 2014
Dear Guest,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

In behalf of the team at Beach Rotana Abu Dhabi, I look forward to welcoming you back the next time you are in Abu Dhabi!

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egaa, Denmark
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 1, 2014

Overall an overwhelming experience! As a result of my request, we received a room upgrade, and lived in a fantastic room! I have only positive remarks concerning the overly friendly staff, and their positive response to all our requests, and it was summed all up, as we had the room six hours extra, at no charge, on departure day. We had a fine wifi arrangement, but I think wifi should simply be included in the room rate. Nice sorroundings, and a fine small beach. Easy access from the hotel, and the access through the hotel area I absolutely no problem. Some complaints on tripadvisor about second hand smoke; there shouldn't be! Very big lobby, and one smell the smoke, but it is no bother at all ( we normally hate smoke). Pool and fitness areas is superb! Tested no restaurants, as we found local ones close by. Big plus to stroll to the Abu Dhabi Mall, and have a snack or coffee, without going to the outside. We will be back!!!!

Room Tip: Ask for a quiet room. There can be some noise from construction site next door.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana, responded to this review, February 3, 2014
Dear Michael,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

In behalf of the team at Beach Rotana Abu Dhabi, I look forward to welcoming you back the next time you are in Abu Dhabi!

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 31, 2014 via mobile

Stayed at the Beach Rotana for 10 nights in November & can highly recommend the hotel. The hotel has very good facilities, pleasant friendly staff & a good choice of restaurants. It is definitely worth upgrading to Club Class as the variety of food & drink served in the lounge was very good, not to mention the exceptional service provided by the staff.

Stayed November 2013, traveled as a couple
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana, responded to this review, February 3, 2014
Dear John,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

In behalf of the team at Beach Rotana Abu Dhabi, I look forward to welcoming you back the next time you are in Abu Dhabi!

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
195 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed January 30, 2014

Perfect hotel. Great staff, food and central location. Probably the best hotel ive stayed in

Perfect in every way and easily 5star if jot more. Nothing remotely substandard or ordinary this hotel is perfect for a business trip to the uae

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Navaronuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana, responded to this review, February 3, 2014
Dear Guest,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

In behalf of the team at Beach Rotana Abu Dhabi, I look forward to welcoming you back the next time you are in Abu Dhabi!

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach Rotana

Property: Beach Rotana
Address: Beach Rotana Hotel 2 St | Connected to Abu Dhabi Mall, Abu Dhabi 45200, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 On the Beach Hotel in Abu Dhabi
#17 Family Hotel in Abu Dhabi
#21 Spa Hotel in Abu Dhabi
#26 Romantic Hotel in Abu Dhabi
#31 Business Hotel in Abu Dhabi
#34 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Beach Rotana 5*
Number of rooms: 565
Official Description (provided by the hotel):
Just 30 minutes away from the Abu Dhabi International Airport and 90 minutes from Dubai International Airport. Home to the prestigious Abu Dhabi Trade Centre complex, our Abu Dhabi Beach Hotel is directly linked by an exclusive passageway to the over one million square feet Abu Dhabi Mall - the capital's most renowned shopping mall, which houses international brands, a 6-screen Cineplex and entertainment venues. ... more   less 
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Also Known As:
Beach Rotana - Abu Dhabi Hotel Abu Dhabi
Beach Rotana Hotel Abu Dhabi

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