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“Great hotel and friendly staff but reservation desk needs a lot of improvement!!”
Review of Beach Rotana

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Beach Rotana
Ranked #26 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed October 1, 2012

Our first impression of the hotel was really bad. We haven't receive the email confirmation and by the time we reached we were told that every guest has to present the ID. A rule whic was imposed in Abu dhabi 4 months ago. Ladies at the front desk Suggested to register only my husband who had the ID and provide us the room but recreation facilities will be only for two. We had 3 adults and one kid and we were about to leave the hotel and return back to Dubai. Finally the arranged to provide us all the facilities and the room. check in took more than 40 monutes and my toddler was really tired and made a huge fuss.

We booked a premium room and it was spotless and really comfortable.we had a huge bathroom and a jacuzzi. Had a large balcony with a good view. Pool side was lovely with a play area for kids. Food was delicious and staff were attentive.

Hotel has direct access to Abu dhabi mall.

  • Stayed: September 2012, traveled with family
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1  Thank Hazel2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalal N, Manager at Beach Rotana, responded to this reviewResponded October 14, 2012

Dear Hazel2020

Thank you for the posting on Trip advisor following your recent stay

It was nice to read that you enjoyed your stay and found the staff accommodating to your needs.
I apologize for any delay upon checkin due to the ID requirements and i have shared your comments with our Reservastions Manager with regards to the confirmation letter to look into it.

We hope to welcome you back in the very near future to the Beach Rotana, Abu Dhabi.

Regards
Jalal Nasser
Director Of Rooms
I/C Of Beach Rotana Suites

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2,062 - 2,068 of 3,467 reviews

Reviewed October 1, 2012

I have now spent about 6 holidays at the Beach Rotana- no trip to the UAE would be complete without it!! Its a very friendly, and relaxed hotel, despite its 5 star rating The staff are without exception,totally charming and helpful. We stayed in a superior room, but from previous experience, the classic rooms are excellent. The food is delicious . The nearest shopping mall is just an escalator away!! My personal paradise is the wonderful infinity pool which is the perfect way to relieve the middle eastern sun!! Can't wait to return....

Room Tip: Half board is a very good option
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  • Stayed: September 2012, traveled with friends
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3  Thank Niki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalal N, Manager at Beach Rotana, responded to this reviewResponded October 14, 2012

Dear Niki M

Thank you for the very nice post on Trip Advisor.

The team and I were delighted to read that you really enjoyed your visit.

We hope to welcome you back in the near future.

Regards


Jalal Nasser
Director Of Rooms
I/C Of Beach Rotana Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

This is one of the best places to stay in Abu Dhabi. It is centrally located close to businesses, facilities are nice, and perhaps most importantly it has very convenient eight restaurants and a few other casual eating places inside the hotel. There is also a beach (see picture) although I have not tried it.

You can walk right into the Abu Dhabi Mall from the hotel lobby. The mall is lively with locals and you can find a number of cafe's including Starbuck's and a department-food store where you can find anything you need.

Hotel restaurants Rodeo Grill, Finz, Trader Vic's, Brauhaus, and Benihana are all rated highly, but they are not inexpensive (say $ 50 - 70 main dish). You could be equally happy with a nice pizza plate and a glass of wine at Prego's which also has some pasta choices. Breakfast buffet in Essence is good (not great) and it costs more than typical ($40), you can have the same in your room for less ($28).

This is a business and a family hotel. Small children run around in lobby, in the restaurants, pretty much everywhere. Sound isolation in the rooms are not very good, you could hear your neighbor’s television and phone conversations - and the kids. Smoking is allowed in all public places in the hotel.

  • Stayed: September 2012, traveled on business
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1  Thank Trekker00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalal N, Manager at Beach Rotana, responded to this reviewResponded October 14, 2012

Dear Trekker00

Thank you for the posting on Trip advisor following your recent stay.

The team and I were delighted to read that you really enjoyed your visit and our restaurants and facilities in addtition to the connection to Abu Dhabi Mall.

We hope to welcome you back in the very near future to the Beach Rotana, Abu Dhabi.

Regards

Jalal Nasser
Director Of Rooms
I/C Of Beach Rotana Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2012

This is a very good hotel in the business district. It has a small man made beach on an inland waterway so don't expect sea views and miles of sandy beaches. Despite that we thoroughly enjoyed our stay here.

We had a Club room which was spacious, extremely comfortable and spotlessly clean. There was a large bathroom with both a jacuzzi bath and a large walk in shower. L'Occitane toiletries and plenty of them. Lots of fluffy towels, bathrobes and slippers. there was also a useful pot of headache pills etc

Staff were friendly and welcoming and the staff in the club lounge couldn't do enough for us. The staff were definitely 5 star!

We ate in all the restaurants and they were all pretty good. We particularly liked Benihana which was a fun evening with very entertaining staff. We made full use of our Rotana rewards card which saved us quite a bit of money over the course of the holiday.

The pool area is spacious with plenty of sun loungers and shady areas. We were slightly disappointed as it's not particularly glamorous (unlike so many other 5 star hotels in this part of the world), the view of the shopping mall and the sound of the air conditioning units does detract a little. Everything is very well maintained outside. The sun does tend to disappear behind the hotel late in the afternoon so sit as close to the "sea" as possible if you want to sunbathe.

The hotel is connected to a large shopping mall and there is direct access from the hotel.

The hotel faces another island (couple of hundred yards opposite) which is currently being developed. Directly opposite the hotel a large hospital is being built along with a stock exchange, mall, high rise flats etc. There was very little noise from all the building work and it didn't cause us any problems. If however you are expecting a sea view you may be disappointed.

All in all a really good hotel and we've already booked a return visit.

Room Tip: If in the Club tower ask for a high up room, the rooms lower down have the view of the mall roof.
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  • Stayed: April 2012, traveled as a couple
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Thank gill63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalal N, Manager at Beach Rotana, responded to this reviewResponded October 14, 2012

Dear gill63


Thank you for the very nice post on Trip Advisor.

It was nice to read that you enjoyed your stay as well as the restaurants ,the recreation facilities and the Mall.

We hope to welcome you back in the very near future to the Beach Rotana, Abu Dhabi

Regards

Jalal Nasser
Director Of Rooms
I/C Of Beach Rotana Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

Recently spent ten nights here on holiday with my husband. The hotel is the friendliest we have stayed in, all the staff were polite and extremely helpful and seemed genuinely happy to be working at the Beach Rotana. There are a large number of restaurants in the hotel, our favourites being The Rodeo Grill, Indigo and Essence. The managers there were really nice and knowledgeable, especially John in Rodeo Grill and Faycal in Essence. The pool areas are manned by a number of friendly lifeguards so are very safe for children and the bar staff are very attentive. All in all we had a lovely relaxing stay, though it is perhaps wise not to look too closely when you sign the final bill as this hotel is not particularly cheap!

  • Stayed: September 2012, traveled as a couple
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Thank LancsLass13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalal N, Manager at Beach Rotana, responded to this reviewResponded September 26, 2012

Dear LancsLass13

Thank you for the very nice post on Trip Advisor.

We are indeed proud of the quality service that we offer to our valued guests and we are very pleased to read that we have exceeded your expectations in many areas .Your personal commendations to our restaurant Manager John and the lifeguard team was gladly passed on to them and they appreciate your gestures.We were also pleased to read that you found our colleagues very friendlyand attentive.

Once again thank you very much for your time and feedback and We hope to welcome you back in the near future.

Regards
Jalal Nasser
Director Of Rooms
I/C Of Beach Rotana Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

What makes a hotel great? The room, the facilities, the staff, well this hotel has it all. For a large establishment we were amazed at the level of personalised service. The Rotana Club was brilliant and to be greeted personally each time you visited was a real nice touch. The staff are so enthusiastic and so friendly not just at the Club lounge but thru-out the hotel. They sought out a problem for us in regard to a pre booked transfer thru V-australia. Restaurants are good as is the beach and sports club. The hotel also has direct access to Abu Dhabi Mall a large shopping complex.

Can not say enough about the place. Certainly would stay here again.

Room Tip: We stayed in a Club Rotana room, just impeccable service and well worth the extra cost
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  • Stayed: September 2012, traveled as a couple
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Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalal N, Manager at Beach Rotana, responded to this reviewResponded September 26, 2012

Dear ChrisLesleyRaymond

Thank you for the very nice post on Trip Advisor.

The team and I were delighted to read that you really enjoyed your visit

We hope to welcome you back in the very near future to the Beach Rotana, Abu Dhabi.

Regards
Jalal Nasser
Director Of Rooms
I/C Of Beach Rotana Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

I was booked in here for two weeks, absolutely loved it. Bathroom was nice, clean and big. The room itself was of a good size with a balcony view. Staff are extremely attentive and will go that extra mile for its occupants. The staff are what make the hotel. The lobby is well decorated oozing spotless marble flooring which is great on the eye. The hotel is connected to abu dhabi mall which was brilliant as one can find everything one needs in the mall. The supermarket in the mall itself is also excellent stocking everything with stupendous amounts of variety :) Not so far from the hotel is qaiser al ekram restaraunt which provide some of the best curry in the city at vvv good prices.5 star food 1 star prices.

  • Stayed: July 2012, traveled on business
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Thank Zak K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalal N, Manager at Beach Rotana, responded to this reviewResponded September 26, 2012

Dear Zak K

Thank you for the posting on Trip advisor following your recent stay.

It was nice to read that you enjoyed your stay and found the staff accomodating to your needs.

We hope to welcome you back in the very near future to the Beach Rotana, Abu Dhabi.

Regards
Jalal Nasser
Director Of Rooms
I/C Of Beach Rotana Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach Rotana

Address: Beach Rotana Hotel 2 St | Connected to Abu Dhabi Mall, Abu Dhabi 45200, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 On the Beach Hotel in Abu Dhabi
#15 Spa Hotel in Abu Dhabi
#17 Family Hotel in Abu Dhabi
#26 Luxury Hotel in Abu Dhabi
#26 Romantic Hotel in Abu Dhabi
#31 Business Hotel in Abu Dhabi
Price Range: $116 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beach Rotana 5*
Number of rooms: 565
Official Description (provided by the hotel):
Just 30 minutes away from the Abu Dhabi International Airport and 90 minutes from Dubai International Airport. Home to the prestigious Abu Dhabi Trade Centre complex, our Abu Dhabi Beach Hotel is directly linked by an exclusive passageway to the over one million square feet Abu Dhabi Mall - the capital's most renowned shopping mall, which houses international brands, a 6-screen Cineplex and entertainment venues. ... more   less 
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Also Known As:
Beach Rotana - Abu Dhabi Hotel Abu Dhabi
Beach Rotana Hotel Abu Dhabi

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