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“Amazing service”

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InterContinental Abu Dhabi
Ranked #21 of 128 Hotels in Abu Dhabi
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing service”
Reviewed August 27, 2013

We have just returned home after a 10 night stay at this hotel in two interconnecting rooms with our sons two sons (half -board). Polite and friendly service the moment we arrived from the porters outside and staff on reception desk. Lobby is beautiful, rooms are really clean and spacious- perfect to relax in when the temperatures outside were soaring high during the middle part of the day. It was a pleasure to use the large gym and the kids enjoyed the squash courts and swimming pool. The white sandy beach is just a walk across the marina. The sea water is warm, clean and idyllic. The food at the Selections restaurant was of outstanding quality and variety. The restaurant staff were attentive to our needs. The concierge team were helpful in arranging our sightseeing while in Abu Dhabi. All in all, our stay at this hotel will be a memorable one.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank rpar2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, September 11, 2013
Dear rapar2013

Thank you for your kind review. I am extremely happy to hear that you and your family have had an enjoyable vacation at our hotel. I have shared your kind words with the team and we are glad that you enjoyed the hotel and the facilities. It is our aim to provide our guests with the quality service they expect and a memorable experience.

I look forward to welcoming you and your family back to InterContinental Abu Dhabi.


Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (437)
Date | Rating
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English first
Ruwais, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 24, 2013

I was in this hotel for a team building with my colleagues.The rooms are very nice,the staff of the restaurant is great,food is excellent you can chose what you want,the pool is excelent and the beach is beautiful.What I did not like it,is that you can not see waves,it is like a lake.On the other side is a huge hotel.

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
Thank Gheorghe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, September 11, 2013
Dear SimAnth

Thank you for taking the time to write your review. I am delighted that you & your family have enjoyed your stay with us. It is always a pleasure for the team and myself to know that we have achieved our goal of providing our guests with a memorable experience.

I thank you again for your kind words and look forward to welcoming you back to the hotel in the near future.

Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2013

We had this hotel at a very attractive rate through BA 's sale in May and stayed for one week with two teenage children. We had previous experience of this hotel and others in the region, so we had clear expectations and this warm, well-sized hotel certainly lived up to them. Yes, there are newer, flashier hotels in the city but the Intercon occupies one of the best sites and it is much better on the inside than its exterior suggests. The lobby is classy; the rooms well furnished for all your needs; the restaurants serve attractive,varied food; the facilities from health club to pool to beach (fantastic upgrade on the way) are ideal; and the levels of service are extremely high. The staff really are delightful - unobtrusive and always smiling. Abu Dhabi is well worth an extended stay and this hotel is great value while you are there.

  • Stayed July 2013, traveled with family
    • Value
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    • Service
Helpful?
2 Thank SimAnth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, August 11, 2013
Dear SimAnth

Thank you very much for taking the time to write you kind review. I am delighted to hear that you and your family have enjoyed your stay with us. I would also like to thank you for your loyalty and for coming back again to stay with us. The team and I are very happy to hear that you find our service consistent and warm.

I look forward to welcoming you back soon with your family and thank once again for your kind words.

Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 30, 2013

We arrived tired and weary on 17th july and were met by smiling genuine staff. we were given an upgrade from club to an extremely nice suite on the 14th floor. The hotel is undergoing extensive changes to the beach and harbour areas but they in no way intrude onto the ability to enjoy the wonderful white sandy beach and pristine waters of the sea. beach towels were plentiful and ice cold bottles of water always available. The hotel is an older style building but with a prime location for the sea, shops and views. our room was always magnificently clean with daily fruit dishes, newspapers, toiletries, chocolates etc. The house keeping was outstanding and the bed and pillows to die for. Selections restaurant was where we ate most meals with a vast array of foods for every taste all perfectly presented. What makes this hotel so magnificent is the staff from the top echelons to the lower levels, all working as a team and genuinely attentive and caring. We were staying for seven days and made ourselves decide to return next year for two weeks hopefully in may. In every respect Abu dhabi is far more relaxed than its neighbour Dubai, and Ramadan had little effect on our holiday with even the truly magnificent grand mosque open for all to see and be guided around. Even during the fasting times meals were discreetly available to non-moslems. All in all this hotel is one that my wife and I felt totally at home in with amazing staff, terrific food, and tremendous accommodation.When everything is completed this hotel will be six star and rightly so.

Room Tip: pay a little extra for an upgrade or choose a high floor facing the sea, beach, pool and harbour are...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank richard t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, August 1, 2013
Dear richardt
Thank you for your kind review and for giving us the perfect score. I am delight to learn that you had a comfortable and relaxing stay with us. This is alway our aim.

As you mentioned our beach is going through a development process. Once this is done The Bayshore area will include two swimming pools with a pool bar, 7 rentable cabanas, a health club with treatment rooms, a restaurant and the white sandy beach with w wonderful beach bar.

The whole team wish to thank you for your review and we all look forward to welcoming you back next May.

Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deutschland
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 29, 2013

Hotel is located near the Jumeirah Hotel and Emirates Palace. It offers an own beach and a nice pool. Nice large rooms and outstanding room service. There is a free shuttle to one of the major shopping malls in Abu Dhabi.

  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
Thank 1342112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, July 29, 2013
Dear 1342112

Thank you very much for you kind review and for giving us the perfect score of five. The team and myself are delighted that you have enjoyed your stay with us. It is always our aim to provide our guests with a memorable experience.

Thanks once again and I look forward to welcoming you back.

Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Foshan, China
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 27, 2013

i was having lunch there at selection with friend, the food, generally should say just ok, maybe i was expectation too high because it is Intercontinental. there were sushi at the buffet, but the roll, rice was dry, doest really taste very good, not much items, and they have 2 small groups coming for lunch, i was waiting one item for a bit long time. the service crew in selection was friendly, one lady chef as well. or maybe its during ramadan.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank Nikki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, July 28, 2013
Thank you very much for taking the time to write your review on TripAdvisor.
Your feedback is valuable to us and we always share such reviews with the team as it allows us to rectify shortfalls and improve quality. Our Executive Chef is making sure the quality at Selection is up to our usual InterContinental standards.

Thank you for you kind comment about our team's friendliness at Selection and thanks again for your review. The whole team looks forward to welcoming you back soon.

Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed July 22, 2013

This is an Intercontinental hotel in a GCC country, which means something rather drastically different from a small boutique hotel in Venice. It is a vast building where staff are extremely professional, rooms well-designed and equipped, the view on the sea completely uninspiring but let's not spoil the fun.
A variety of restaurants (if you're in for belgium food and beer, or sushis and beer, or even finger buffet and beer for that matter), a range of business services, meeting rooms and areas for more informal meetings in the bar area or lobby without compromising the confidentiality of the discussion. Nothing thrilling but an overall very good value for money for this business trip

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
3 Thank GwenFirenze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, July 22, 2013
Dear GwenFirenze

Thank you for taking the time to write your review on tripadvisor. I am glad to hear that you have found our hotel to be comfortable and our team to be professional.

It is always our aim to provide our guests with a memorable experience and to make there stay as relaxed as possible.

I look forward to welcoming you back soon to InterContinental Abu Dhabi.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Abu Dhabi

Property: InterContinental Abu Dhabi
Address: Abu Dhabi King Abdullah bin Abdulaziz Al Saud St | King Abdullah bin Abdul Aziz, Abu Dhabi 4171, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Abu Dhabi
#8 On the Beach Hotel in Abu Dhabi
#12 Spa Hotel in Abu Dhabi
#21 Business Hotel in Abu Dhabi
#21 Luxury Hotel in Abu Dhabi
#22 Family Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — InterContinental Abu Dhabi 5*
Number of rooms: 390
Official Description (provided by the hotel):
InterContinental Abu Dhabi is perfectly situated on the beach and less than 10 minutes from bustling downtown and the Abu Dhabi International Exhibition Centre. Heritage Village, the Cultural Foundation and Lulu Island are also close by. For a unique shopping experience, the Gold Souk (market) is a must while the Marina and Abu Dhabi Malls offer more contemporary alternatives. The hotel concierge can arrange a 4x4 desert safari for those looking for adventure. Our Bayshore Beach Club offers the beast recreiation facilities, 300 meters white sandy beach, an adult pool with a wish up bar, a children's splash pool with a slide and a shaded children's pool. The Bayshore Beach area also includes a beach bar and a restaurant offering delicoius snacks and drinks. Guests can also continue to enjoy our outdoor pool located on the 3rd floor of the main hotel building. ... more   less 
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Also Known As:
Intercontinental Abu Dhabi Hotel Abu Dhabi
Abu Dhabi Intercontinental

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