This is the fourth time I stay in this hotel, my last review was entitled : "Third wonderful stay".. Although my room, the food, the cleanliness overall were perfect as usual, my check in was this time very upsetting. Just to mention that it all depends on the person who is behind the counter of the reception when you arrive !!!
My check-In lasted more than 15 minutes. Considering that I am a member of "IHG", this hotel's chain, I would have imagined a much better reception : so many questions, and so much delay for a prepaid stay, we felt like unwelcome strangers; having refused a credit-card's deposit for possible additional expenses, I have been suggested to pay cash every consumption with the refusal of the hotel to put eventual additional charges to my hotel's bill...I asked this person if he was a trainee, he responded he was a Front-Office supervisor.
I suggest to the Management to take measures for correct training of new (European) staff.
I have always been very grateful to the staff in this hotel, especially to Rami, the Front Office Manager, and Miss Lamia, the Guest-Relations Manager, who very kindly and very professionally solved rapidly this issue.
Despite this unhappy reception, my stay was overall very enjoyable.
- Official Description (provided by the hotel):
- InterContinental Abu Dhabi is perfectly situated on the beach and less than 10 minutes from bustling downtown and the Abu Dhabi International Exhibition Centre. Heritage Village, the Cultural Foundation and Lulu Island are also close by. For a unique shopping experience, the Gold Souk (market) is a must while the Marina and Abu Dhabi Malls offer more contemporary alternatives. The hotel concierge can arrange a 4x4 desert safari for those looking for adventure. Our Bayshore Beach Club offers the beast recreiation facilities, 300 meters white sandy beach, an adult pool with a wish up bar, a children's splash pool with a slide and a shaded children's pool. The Bayshore Beach area also includes a beach bar and a restaurant offering delicoius snacks and drinks. Guests can also continue to enjoy our outdoor pool located on the 3rd floor of the main hotel building. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Booking.com, Priceline, Orbitz, TravelUp, Cancelon, Travelocity, Evoline ltd, getaroom.com, Hotwire, TripOnline SA, Agoda and HotelQuickly so you can book your InterContinental Abu Dhabi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Abu Dhabi Hotel Abu Dhabi
- Abu Dhabi Intercontinental