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“Amazing hotel”

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InterContinental Abu Dhabi
Ranked #19 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Dammam, Saudi Arabia
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Amazing hotel”
Reviewed December 21, 2011

you get very gud view of corniche, and emirates palace. its one of massive hotels in AUH. you can expect very gud service from this hotel and they do deliver on par.....

few issues i faced is that its far from heart of city, on other hand its close to corniche and marina mall (with complimentary shuttle)

i would reccomend this hotel for weekend getaways, away from buzzing city life getaways.. turnoffs for romantic outing....

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sheeruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, Public Relations Manager at InterContinental Abu Dhabi, responded to this review, January 14, 2012
Der Sheeruz

Thank you for your review.

We greatly appreciate yo taking he time out to write a review about Intercontinental and are pleased to hear you enjoyed your stay. It is an honour to serve you and we look forward to welcoming you again in the future.

Regards

Management Team
InterContinental Abu Dhabi
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2,161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (455)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Kolkata (Calcutta), India
Level Contributor
124 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed December 13, 2011

The Intercontinental Hotel in Abu Dhabi still holds its own amongst the more glitzy and newer hotels that have come up in the past few years. Impeccable service, large comfortable rooms and excellent restaurants make it definitely a place to stay in Abu Dhabi.

Room Tip: Get a sea facing room
See more room tips
  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRPURI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, Public Relations Manager at InterContinental Abu Dhabi, responded to this review, January 14, 2012
Dear SRPURI

We thank you for taking the time to write a review about us. Your opinion and ffedback is very valuable for us and we look forward to welcoming you back at Intercontinental Abu Dhabi soon.

Thanking you

The Management team
Intercontinental Abu Dhabi.
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Salisbury, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 30, 2011

A great hotel about to be slightly degraded by a new island being created opposite it's beach. Not as brash as some of the newer hotels. In an excellent position for those needing to be close to the centre of the city.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank walloper25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, Public Relations Manager at InterContinental Abu Dhabi, responded to this review, December 10, 2011
Dear walloper25,

Thank you for your review.

We greatly appreciate you taking the time to share your feedback from your stay with us and we look forward to welcoming you back to InterContinental Abu Dhabi in the near future.

Sincerely,

Management Team
InterContinental Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ZURICH
Level Contributor
212 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed November 30, 2011

This hotel has low standards for an Intercontinental hotel and a 5 Star property in Abu Dhabi.

Stuff is in general friendly and helpful, however not on that level you would expect it from a 5 Star hotel in the U.A.E.
Most of the concierges speak very poor english and are overstrained with easiest tasks.
The porters are very pushy and snatched the luggage, without asking, even though it was absolutely not necessary (one small trolley).

The worst: There is a huge construction site opposit of the beach.
The sea is due to that more river like and the only view you have is the construction site in front of you. They work almost 24/7 on it, with trucks coming and going in a minute cycle.
It is very noisy and disturbing.

Food and drinks are highly overpriced and absolutly nothing to write home about.

We often ate in the Marina Mall. Its a good mall with many shops and restaurants and you find there a huge wall-mart like store (Carrefour) where you can buy drinks and snacks at regualar prices.
There is a complimentary shuttle from the hotel during the day. Or you can take a taxi, one way ride is only 7 AED ( arround $2.50)

Upon arrival we had some bad surprises:
First they reserved a 3660 DHS. on our credit card, thats more than 1000 Dollars for "incidentals" (1 Week stay, 2 pax and our room was prepaid!) This is ridiculous and put us off consuming anything in the hotel.
and...

We have booked an seaview room. Our confirmation from the travel agency stated clearly so. Upon arrival we got a room with actually no view at all. After asking for our seaview room, they tried to blame my travel agency, saing that they did not book one. We asked for a confirmation from the hotel manager, to confirm that, then they immediately agreed to move us the next day because such a room was not availabe for now. I call that fraud.

It was very inconvenient and we were treated rude and like this was our fault. No apologies offerd.Thats not how you treat your customers.

Never again.
2/5 Not recommended.

Upon arrival:
It`s about an 30 minutes drive from the airport to the hotel. Taxis are very cheap, a ride is about 52 AED (approx. $15). We could choose at the taxi rank at the airport between the metered taxi and a limousine car for 70 AED fixed price.
They are metered and taxi rip-off is very uncommon. No need at all to order the hotel car for 140 AED.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JIMMYDEFARGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, Public Relations Manager at InterContinental Abu Dhabi, responded to this review, December 8, 2011
Dear SWISSNZTRAVELLER,

Thank you for taking the time to write your review and for staying with us during your visit to Abu Dhabi.

We deeply regret to read about your unhappy experience while staying in our hotel and please accept our sincere apologies for the inconveniences you may have encountered. We appreciate and value your comments, and we will consider your feedback when reviewing our services.

We value your business and we do hope you will reconsider visiting us in the future.

Sincerely,

Management Team
InterContinental Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 28, 2011

Very nice rooms always kept clean and lovely big towels and cosmetics replaced as used.
The pool is goods and a nice touch the cool boxes supplied with bottles of water at your sunbed although a little crowded, its a shame the cool boxes are not supplied at the beach. The beach iis really nice you can always get a sunbed whatever time you go down ( no getting up early to get a good spot all beds in a good spot). The only problem is you are looking at a building site were the island in front of you has non stop lorries clearing the site. That said food was good in the main buffet restaurant and all staff very pleasant. I complained no Parmesan Cheese on the pasta station and from then on there was always cheese, so thank you to the staff for that. The Belgian Cafe a nice spot on a warm evening for a drink. Drinks not cheap any where in the hotel but good size.

Overall had a very nice week and would probably go back some time

Room Tip: High floor deluxe sea view rooms
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cazz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, Public Relations Manager at InterContinental Abu Dhabi, responded to this review, November 28, 2011
Dear Cazz13,

Thank you for taking the time to write a review.

We are pleased to read you enjoyed the room, leisure facilities as well as Belgian Cafe and our main restaurant Selections.

We hope to welcome you back to InterContinental Abu Dhabi soon.

Sincerely,

Management Team
InterContinental Abu Dhabi
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Bristol
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 25, 2011

Loved staying here. Rooms are huge and immaculately presented. Attention to detail and quality. The staff are lovely and helpful especially the cleaners who looked after me very well. I ate at the hotel, had a massage and used the pool facilities.
The food and drinks are a little expensive but that is to be expected. Location wise it is easy to get in and out of town and the souks. The beach was lovely and the Fish Market restaurant across the marina was great fun. The laundry service is expensive so I used the 1 hour laundry down by the Gold Souk - cheap and efficient.
Limited wifi in the hotel but that is the same everywhere. Piano bar probably your best spot.
Definitely stay here again when visiting.

Room Tip: Get a room overlooking the pool or beach
See more room tips
  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlieBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, Public Relations Manager at InterContinental Abu Dhabi, responded to this review, December 8, 2011
Dear CharlieBristol,

Thank you for taking the time to write a review.

We are pleased to hear you enjoyed our hotel facilities including your room, our leisure facilities, Fishmarket restaurant and Piano Lounge.

We would also like to thank you for sharing your photos from your stay.

We look forward to welcoming you back to InterContinental Abu Dhabi in the near future.

Sincerely,

Management Team
InterContinental Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 21, 2011

Stayed in a club room. Room decoration is a little dated, but everything is functional.
The club lounge is quiet, and service is nice. They serve a nice complimentary breakfast, though I would recommend also to try the buffet breakfast on the 3rd floor if included in your rate.
I recommend the Fishmarket restaurant where you can have very nice seafood for a reasonable price.

Room Tip: Club room is definitely the good choice
See more room tips
  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bld-1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, Public Relations Manager at InterContinental Abu Dhabi, responded to this review, November 28, 2011
Dear Bld-1712,

Thank you for your review. We greatly appreciate you taking the time to share your feedback from your stay with us.

We are pleased to hear you enjoyed our Club room and Club Lounge services and facilities as well as our Fishmarket restaurant.

We look forward to welcoming you back to InterContinental Abu Dhabi in the near future.

Sincerely,

Management Team
InterContinental Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Abu Dhabi

Property: InterContinental Abu Dhabi
Address: Abu Dhabi King Abdullah bin Abdulaziz Al Saud St | King Abdullah bin Abdul Aziz, Abu Dhabi 4171, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Abu Dhabi
#9 Romantic Hotel in Abu Dhabi
#11 Spa Hotel in Abu Dhabi
#19 Luxury Hotel in Abu Dhabi
#22 Business Hotel in Abu Dhabi
#23 Family Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — InterContinental Abu Dhabi 5*
Number of rooms: 390
Official Description (provided by the hotel):
InterContinental Abu Dhabi is perfectly situated on the beach and less than 10 minutes from bustling downtown and the Abu Dhabi International Exhibition Centre. Heritage Village, the Cultural Foundation and Lulu Island are also close by. For a unique shopping experience, the Gold Souk (market) is a must while the Marina and Abu Dhabi Malls offer more contemporary alternatives. The hotel concierge can arrange a 4x4 desert safari for those looking for adventure. Our Bayshore Beach Club offers the beast recreiation facilities, 300 meters white sandy beach, an adult pool with a wish up bar, a children's splash pool with a slide and a shaded children's pool. The Bayshore Beach area also includes a beach bar and a restaurant offering delicoius snacks and drinks. Guests can also continue to enjoy our outdoor pool located on the 3rd floor of the main hotel building. ... more   less 
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Also Known As:
Intercontinental Abu Dhabi Hotel Abu Dhabi
Abu Dhabi Intercontinental

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