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Reviews (1,054)
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All reviewsgarden restaurantpho gaheroes barbasement barihg memberasian restaurantrooftop poolbusiness tripcentral locationbusiness hotelupgraded to a suitebusiness districtconcierge teamthe ground floorclub roomrestaurants and barsexcellent stay
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Reviewed April 12, 2013

Stayed at the Crowne Plaza for a week on business (company sleceted the hotel). My first time here in may years and happy to see the renovation of the ground flooe so now we check in there rather on the 1st floor,

Rooms the same, wooden floors (would like then odd rug) and the restaurant outlets all had good food and lots of choice. The Outleets Management staff should be congratulated as the quality was excellent wherever I ate (although Heroes was slow in food servoce - ie order to actaull food on table was slow)

Rooms spacious and comfortable so I would recommned this as a good buisness hotel

  • Stayed: March 2013, traveled on business
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1  Thank RiceyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded April 14, 2013

Dear “BenDaniels”,
Thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor. We hope you had a successful business trip.
As you have mentioned, we have some refurbishments done in our lobby area for a more excellent guest experience. We have noted your feedback with the rooms, restaurants and service.
Again thank you & we look forward to welcoming you back.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

A 2 night stay at Crowne Plaza, Hamdan Street was a very positive experience. We had a lovely room, great food and expert personalised attention by excellent staff. There was a printing problem at check out and the receptionist could only produce a bill generated the previous night. When I informed him that we had a full breakfast that moring - he waivered the charge for breakfast due to their printer not working - while we had a real positive stay, this was an extra bonus - well done Crowne Plaza

Room Tip: Higher floors are quiet
  • Stayed: March 2013, traveled as a couple
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1  Thank Mary10092010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded April 14, 2013

Dear “Mary10092010”,
We are thrilled to read your short but sweet review of your recent stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are delighted that our staff managed to make your stay an excellent one. Thank you for all the points you have noted about your stay.
Once again thank you for staying with us and for your recommendation. We look forward to welcoming you back to Crowne Plaza Abu Dhabi.
Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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Reviewed April 5, 2013

After a very long trip around the world, I arrived late at Crowne Plaza - Hamdan Street, AD. I felt immediately very welcome. The professionalism and authenticity of the person at the reception desk made me feel better immediately. Got a great room. Bed and pillows are uncomparable (they even offer you specific pillows to your needs - firmer, softer or to feel refreshed ;-). Water (no it is not obvious, some high standard hotel don't provide water), plate of fruits in the room and welcome drink. Professionalism all around the hôtel, bar, breakfast and restaurant. Excellent and not expansive diner at Cho Gao (the Asian restaurant of the hotel). Wake up call and check out very early were made so easy (compared to other hotels in the world...).

My 2 nights stay helped me to come home refreshed, all the tiredness of the long trip gone in this wonderful stay. Definitely a place where I will stay every time I am in Abu Dhabi.

  • Stayed: April 2013, traveled solo
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1  Thank Mischa444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded April 6, 2013

Dear “Mischa444”,
It is thrilling to read your wonderful review of your stay at Crowne Plaza Abu Dhabi and thank you for taking the time to share it across Tripadvisor.
We are glad that you were able to relax during your stay with us. Thank you for your feedback with our staff, room, beddings and amenities, restaurants and wake up call. Recognition from our valued guests is music to our ears.
We’ll be happy to share your comments with the management and staff.
In the mean time, we look forward to the opportunity of welcoming you back to the hotel.

Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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Reviewed March 20, 2013

To start with, I had stayed at this hotel for a period of 3 nights and was on a business trip.

When I checked in, I was expecting something to the level of other Crowne Plaza hotels across the world, but it was certainly not so. There was no issue with the staff as they were all very helpful in the smallest of my needs. They used to greet me very well at all times.

However, the condition of the corridor and the doors of the rooms gives a very negative feeling to the customers. They seem to be quite old and have unpolished surfaces.

The room was OK and so were the facilities within the room. As mentioned by other customers, the higher the floor, the better view as well as lesser the noise of the traffic.

Coming to indoor restaurants, The Kitchen where I was served daily breakfast was quite bad. Cho Gao restaurant is very nice (as mentioned by other customers) and easily the best restaurant available. Heroes bar is a nice hangout to drink and have a good time, but again nothing extraordinary. The place is too small to accommodate more number of people.

I would suggest this hotel to people who are looking for a budget hotel at a good location, but not for those who wish to experience facilities at the hotel itself.

Room Tip: Higher the floor, better the view and lesser the noise from outside. Make a request before checking in to provide a room with the Hamdan street view.
  • Stayed: March 2013, traveled on business
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1  Thank Divij C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded March 24, 2013

Dear “Divij C”,
Thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi and we hope you had a successful business trip.
We are sorry to hear that we didn’t manage to meet your expectations during your stay.
We appreciate your feedback and positively accepted for future improvement and to address guests’ needs.
Once again thank you for your feedback and I hope that we will have the chance to provide you with a true Crowne Plaza experience in the near future.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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Reviewed March 18, 2013

I only stayed for a few nights before transferring over to Yas Island, really was a great experience, everything from the lavishly comfortable beds, delicious buffets and attentive staff. Great spot for checking out all that Abu Dhabi has to offer.

  • Stayed: June 2012, traveled on business
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1  Thank robertholf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded April 6, 2013

Dear “robertholf”
Thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.

We are delighted to note that we were able to deliver a great experience during your stay. Our management and staff will be happy to read your feedback.
We look forward to welcoming you back in the near future.
Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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