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Reviews (1,054)
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All reviewsgarden restaurantpho gaheroes barbasement barihg memberasian restaurantrooftop poolbusiness tripcentral locationbusiness hotelupgraded to a suitebusiness districtconcierge teamthe ground floorclub roomrestaurants and barsexcellent stay
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788 - 793 of 1,054 reviews
Reviewed July 3, 2012

Located in major area Hamadan street , very near to abudhabhi mall, marina mall and nice abudhabhi corinche.
room are good , bathroom also good . Breakfast was good with lot of choices . staff is very nice and helpful , But little expensive (may be abudhabhi expensive than dubai now)

Room Tip: getting parking is difficult in abudhabhi
  • Stayed: April 2012, traveled on business
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Thank rathish00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded July 31, 2012

Dear “rathish00”,
We would like to thank you for your short but sweet review of your stay at Crowne Plaza Abu Dhabi.
We are glad that our team managed to make your stay a great one.
We look forward to welcoming you back to our hotel in the near future.
Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2012

I stay here most Wednesday and Thursday nights throughout the year. The hotel offers all the services expected of a 5 star hotel, but what sets it apart from the rest is the wonderful attitude of the staff. Check-in is swift and seamless. The restaurant staff are attentive, professional and have a great sense of humour. The level Lounge, Vincents & Heroes are all excellent in their own way. The gym & pool are more than adequate. Cho Gao & Spaccanapoli offer superb food with a lively, yet sophisticated atmosphere. I would not choose to stay anywhere else in Abu Dhabi.

Room Tip: Higher floors are better
  • Stayed: May 2012, traveled on business
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Thank HCEG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded July 31, 2012

Dear “HCEG1”,
We would like to thank you for taking time to write this wonderful review of your stay at Crowne Plaza Abu Dhabi and thank you for always choosing us.
Guests’ recognition is like music to our ears. We are so glad to note what you love about our hotel. Thank you for your comments in particular the “wonderful attitude of the staff”, “swift & seamless check in experience” and we are happy that you also enjoyed our wide variety of dining options and our gym and pool too.
Guests’ complete satisfaction is our main goal and we’re delighted to know that it has been achieved on all your stays with us.
We look forward to welcoming you again at Crowne Plaza Abu Dhabi.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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Reviewed June 28, 2012

Stayed at this hotel for 4 nights at the beginning of June.
By Abu Dhabi standards it's one of the older hotels and is starting to show it.

The hotel has a central antrium, with the main buffet restaurant on the 9th floor, with room then around the open core.

I was on the 11th floor and from 5am until midnight all I could hear was the sound of clinking plates & screaming children. I'm not a light sleeper but the noise was just enough to ensure a very disturbed nights sleep. In the end I resorted to ear-plugs to cut the noise out.

First time I've stayed in a hotel and been kept awake by the noise inside, not outside!

The buffet restaurant is OK, but for the fact that for 2 nights running they do a seafood buffet, and do not offer an A la carte option - not much good if you don't eat fish! (Yes I could eat else where, but my package was full board)

When I'm next in Abu Dhabi, I really hope I don't get put up in this hotel - I like to sleep (and eat).

Room Tip: Bring ear plugs
  • Stayed: June 2012, traveled on business
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2  Thank Bostin1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded July 31, 2012

Dear “Bostin1967”,
Thank you for taking time to post a review of your stay here on Tripadvisor.
We are truly sorry to hear about your experience during your stay and we appreciate you bringing this to our attention.
We welcome any constructive feedback as this enables us to address any flaws as we strive to continually enhance the service and experience we deliver.
Your feedback will not go unnoticed and will be shared with the management and staff.

Once again thank you for your feedback and I hope that we will have the chance to provide you with a true Crowne Plaza experience in the near future.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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Reviewed June 27, 2012

Was staying here for the third time. Everytime I have had a room facing the mosque in the back of the hotel. This time, my room was located in the 18th floor and we had a great view over Abu Dhabi.
The staff is doing great, everyone is helpful and friendly.
The location is convenient and you can reach everything within fair times. When it is not too hot, you can even have a nice walk from about 45 minutes to thepublich Corniche beaches.
I love the Heroes bar, epecially on the Fridays it is a great party!!!
The pool on the roof top is lovely as the level lounge in the evening is.

Behind the builing at the Al Farha butchery you can get very nice manaqiches if you dont want to enjoy the whole breakfast buffet.

We tried the Seafood buffet on a Tuesday evening, and it was awesome.
Great food and very nice choices.

Thank you for making our stay so really relaxing, definitely we will be back.

  • Stayed: June 2012, traveled as a couple
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1  Thank Melli060179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Abu Dhabi, responded to this reviewResponded July 31, 2012

Dear “Melli060179”,
We would like to thank you for your continued patronage at Crowne Plaza Abu Dhabi and thank you for taking time to write a feedback of your stay here on Tripadvisor.
We are happy to know that you had a great time during your stay and thank you for your feedback in particular the “helpful, friendly and great staff” and “convenient location”. We are glad that you were able to try Heroes, Level Lounge and The Garden and looking forward for you to try our award winning Cho Gao & Spaccanapoli.
Again thank you and we look forward to welcoming you back to our hotel.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2012

I tend to go here fairly often as it's convenient. Would go elsewhere if I had a choice nearby.
On the plus side they show a lot of football, on at least 10 screens around the poorly designed long bar room.
On the minus side, most of the staff, including the manager(s), frequently manage to look busy without noticing customers waiting to be served. Many of them have a superior look and attitude like they are doing you a favour by serving you. There is also a very poor aircon, which cools but doesn't remove the smoke which gets really thick, even if the place is not busy. And one area of the bar always smells of Raid (insect killer).

  • Stayed: June 2012, traveled solo
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Thank Nicholas8885Bahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear “Nicholas8885Bahrain”,
Thank you for taking time to write a review here on Tripadvisor.
The bar has had to adapt to the number of guests that have called Heroes home and frequent for the many sports shown, the comedy nights, live band and quiz.

Our service attitude is not one for ignoring our valued guests but to ensure that each guest leaves with a great experience. That they are served in a correct, professional and efficient manner.

We do however realise that some of our guests do not get the desired level of service and time spent with them. We have let you down on this occasion and for that we truly apologise. Our aim is not to have guests leave feeling disappointed.

Please be assured that we take these comments with every importance they deserve. Our team will be added too and by doing so we can ensure that we have more time to focus on guests and deliver great service.

We are very grateful for these comments regarding service, poor aircon and smoke extraction. Without this useful information and the importance of the guests view, we would not be able to rectify these matters and to further build on the offer we give.

Thank you for taking the time to express your concerns.

Best Regards,
Andy Cumpsty
Heroes Bar Manager, Crowne Plaza Abu Dhabi

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