After a disastrous check-in at Emirates Palace hotel which we subsequently left and refused to stay at, called our travel concierge who booked us at Eastern Mangroves. What a remarkable difference.
At check-in, told the front desk what had happened at Emirates Palace (wrong room, etc... see previous post). They asked us to sit, gave some coffee and drinks for the kids and arranged the rooms. We booked two rooms (great rate) - they upgraded us to a mangrove facing view.
Service "behind the counter" was super. Daniel and Shayam were very understanding, patient, and friendly. They tried to make up for the poor afternoon we just experienced and the whole atmosphere was relaxed and accommodating.
The rooms were great - very large size. Bigger than at Emirates Palace and more comfortable. We were given rooms next door to one another which then had another door outside that kind of made the rooms interconnecting.
Staff at the pool were friendly and taking care of us. Staff at the restaurant were smiling and relaxed. Food was good with a wide selection.
The hotel is very calming and relaxing. Buildings can be replicated easily - but the service levels are ingrained. Service is an intangible and either "you have it or your don't". Eastern Mangroves staff have it which is a delight.
We were supposed to stay 2 nights....we ended up extending and stayed 3 nights instead.
Emirates Palace can learn how to provide personalised service from the staff at Eastern Mangroves!
We'll be back for sure. Recommended.
- Official Description (provided by the hotel):
- Eastern Mangroves Hotel & Spa by Anantara is ideally positioned along a stretch of Abu Dhabi’s protected Eastern Mangroves District. Only 15 mins away from Abu Dhabi International Airport, 10 minutes from Abu Dhabi National Exhibitions Centre (ADNEC) or a short drive from downtown, the hotel enjoys a naturally stunning setting coupled with an extremely convenient location.Discover a haven of elite amenities that showcases Anantara’s distinctive luxury. Choose from 222 stately rooms and suites, characterised by abundant personal space and decor reflecting the splendour of the region’s desert and mangrove landscapes.A collection of impressive facilities provide definitive urban experiences and set the scene for extraordinary meetings and events. Dine on authentic Thai culinary delights at Pachaylen enhanced by authentic decor. Kick back and relax at Impressions, the stylish rooftop lounge offering million-dollar views and enjoy a showcase of culinary treasures at Ingredients with its masterful chefs on show. Unwind by the infinity edged pool with breathtaking views, while savouring Mediterranean cuisine from The Pool Deck or enjoy the luxury of a decadent afternoon tea at The Mangroves Lounge spread over two floors in the heart of the hotel.Relinquish every last sign of stress at Anantara Spa, where guests experience complete rejuvenation of body and mind and discover the healing powers of a traditional Turkish Hammam. ... more less
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