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“2 single beds and half a couch!” 4 of 5 stars
Review of Novotel Abu Dhabi Gate

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Novotel Abu Dhabi Gate
Ranked #36 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Durban, South Africa
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“2 single beds and half a couch!”
4 of 5 stars Reviewed October 21, 2013 via mobile

My friends and I prebooked a triple room sharring...to our dismay we get 2comfy beds & half a couch large enough for a 5 yr old!The room was clean,outside pool area great,breakfast was ok!Check credit card prebookings as i was charged incorrectly and in advance!The reception staff can improve on their service!

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Aarti B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Zurich, Switzerland
1 review
3 of 5 stars Reviewed October 20, 2013

Even though booked and paid weeks in Avance, room was not ready for the booked occupancy incl two extra children beds. Good breakfast buffet, nice open air pool. Good underground parking. Friendly straff.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank n0negiven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 17, 2013

After waiting 45 minutes to check-in as only one person was working on Reception, it then took over 3 and a half hours and 2 complaints to get the extra bed which was already pre-booked. However, the F & B manager, Bernard O'Neill dealt with the matter immediately and very effectively. He turned the stay around completely! The food in the Italian restaurant was excellent and the poolside BBQ brunch with a DJ was amazing too. We really enjoyed our time after the bad start.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Micha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed October 16, 2013

We booked a two night stay at the Novotel, and from experiences around the globe staying with Accor had a reasonable idea of what to expect. Rooms are fairly spacious with views of lagoon or partial desert and reclaimed land under development. It's fairly new and the hotel public areas large and capable of dealing with numerous people. This is where you begin to feel a little ripped off. The Novotel normally a 4 star is located right next door to the ibis normally a 3 star and yet the guests at both share the same breakfast hall the Same pool and the same bar pool, which invariably leaves you feeling slightly duped. Rooms are a good standard, and well furnished and staff were attentive and helpful. Location wise you will need a car as Abu dhabi city is some 10 to 15 minutes away to the corniche and whilst the hotel does have a pool you have to be up with the sparrows to gain any sunshine as the pool deck is in the shade at this time of year from around 10 till 1700, so in summer when the temperature is at its highest I was told its very hot, suggesting design flaw on hotel angles to the sun.

Room Tip: If you want to chilax by the pool in the sunshine, go somewhere else. We felt we had to go somewhere...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank NewportYfenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharjah, United Arab Emirates
Level Contributor
105 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed September 17, 2013 via mobile

The is clean with nicely decorated small room
It's far of the city. If you choose the hotel you need to have a car
The reception was not good as only trainee was available! ! She had gave me a later trouble due to her ignorance and the hotel management hadn't corrected her mistake

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank DrTravel2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al Ain, United Arab Emirates
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 29, 2013

After enduring a long international flight and being up for over 36 hours, we decided to stay in Abu Dhabi rather than push on to our final destination in Al Ain. Novotel was offering a good rate for the night so we choose this hotel. Once we checked-in the troubles began. The A/C was not functioning well so we called for maintenance. They responded quickly, but after a short while it was obvious that the room was not cooling down. In the meantime we ordered some food from room service hoping to get something better than airline food. We called maintenance again and again they quickly responded. It took a while for the food to be delivered, but we wished it had never been ordered. All three of our meals were awful. We fell asleep dog tired. The A/C never cooled down the room and by 6:30 am it was too hot to sleep.

Now the pleasant part - The rooms are very nice with comfortable beds and a bath with a separate shower that you won't want to get out of for a long time.

I discussed our problems with the manager and he more than satisfactory made up for our misery. The next time we need a place to stay in Abu Dhabi, we will go back to the Novotel. I always appreciate a place that goes out of the way to right a wrong.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank GeoffreyC738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Abu Dhabi Gate

Property: Novotel Abu Dhabi Gate
Address: 34 St, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Abu Dhabi Gate 4*
Number of rooms: 224
Official Description (provided by the hotel):
The 4-star Novotel Abu Dhabi Gate hotel is ideally located at the end of the creek between Abu Dhabi Gate City and Bain Al Jessrain in Al Maqta area. Novotel Abu Dhabi Gate hotel offers the perfect stay for both business and leisure. ADNEC, Abu Dhabi Airport, Yas Water World, Ferrari World and Yas beach are all only 15-20 minutes from the hotel. Free high speed Wi-Fi is provided in all public areas and rooms Featuring 164 individually decorated modern yet spacious and comfortable superior rooms and 60 one bedroom suites with all kitchen facilities, 24-hour room service, minibar and safety deposit boxes. All rooms have a flat-screen LCD TV with satellite channels for in room entertainment Novotel also offers access to 7 meeting rooms, a 24-hour business center along with many dining experience in Belgian Cafe, Gabbiano Italian restaurant, Aroma cafe and Al Nasseem pool bar which features a hookah lounge and Arabic dining fare in the evenings. Horizon restaurant serves an extensive buffet breakfast with oriental specialties, and international buffet lunch and an Indian evening dinner buffet is offered with a wide variety of dishes from our Indian chefs. For the young ones there is a children's play area along with children's swimming pool and a temperature controlled outdoor swimming pool. At In Balance we have Sauna, Jacuzzi, Moroccan bath, Steam room and Spa services to relax and revitalize. ... more   less 
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