I booked this hotel for a quick layover but now I'm wishing I just slept in the airport!
I arrived around midnight and the front desk agent had to call the housekeeping person to inspect some rooms so she could check me in. How do they not have a room ready for me at midnight?!? She was asking about my smoking/non-smoking preference, even though it was clearly listed in my profile. 20 minutes later, she finally found me a room sent me up.
Quick notes about the room: It is VERY basic (they claim to be a 4* hotel, but in the US, this would be more like 2.5*). Also, they keep the temperature WAY too hot. This is the middle of the desert - they could at least turn on some air conditioning prior to a guest arrival!
Just as I was falling asleep, I got a knock at the door (twice) from a mini-bar attendant asking if I was missing anything from the bar. Unacceptable.
Despite scheduling a transfer to the airport, my driver was not there so I had to take a taxi instead. In retrospect, I should have just taken taxis both ways because their transport service really is just a taxi that charges more money.
I didn't think it was possible to have so many mistakes in an 8-hour stay but this Novotel found a way to fall short of all expectations. I won't be going back.
- Official Description (provided by the hotel):
- The 4-star Novotel Abu Dhabi Gate hotel is ideally located at the end of the creek between Abu Dhabi Gate City and Bain Al Jessrain in Al Maqta area. Novotel Abu Dhabi Gate hotel offers the perfect stay for both business and leisure. ADNEC, Abu Dhabi Airport, Yas Water World, Ferrari World and Yas beach are all only 15-20 minutes from the hotel. Free high speed Wi-Fi is provided in all public areas and rooms Featuring 164 individually decorated modern yet spacious and comfortable superior rooms and 60 one bedroom suites with all kitchen facilities, 24-hour room service, minibar and safety deposit boxes. All rooms have a flat-screen LCD TV with satellite channels for in room entertainment Novotel also offers access to 7 meeting rooms, a 24-hour business center along with many dining experience in Belgian Cafe, Gabbiano Italian restaurant, Aroma cafe and Al Nasseem pool bar which features a hookah lounge and Arabic dining fare in the evenings. Horizon restaurant serves an extensive buffet breakfast with oriental specialties, and international buffet lunch and an Indian evening dinner buffet is offered with a wide variety of dishes from our Indian chefs. For the young ones there is a children's play area along with children's swimming pool and a temperature controlled outdoor swimming pool. At In Balance we have Sauna, Jacuzzi, Moroccan bath, Steam room and Spa services to relax and revitalize. ... more less
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