The reception and valet team were all very polite and welcoming. The free upgrade was very welcomed and appreciated - thank you! However with this said, the arrival experience overall could improve as the valet parking staff didn't inform me upon arrival that the luggage would not be taken out of the vehicle, I was only informed during the check in. This lead to waiting for ten minutes until the car was located and brought back up to the Porte Cochere. The Food & Beverage team were all very friendly and service by the pool was great. Breakfast selection was good, although the fresh cut fruit were three types of melon only. Stacking the juice glasses under the juice counter like they were was not a great idea as there was a broken glass among the others with glass shards on the shelf. Dangerous and the perfect height for little children to reach. However once the staff were alerted it was removed very quickly. Sam - the life guard was excellent, friendly and offering to lend me his goggles was a personalized touch - thank you. The chlorine levels in the pool seemed high and the water was murky. The Housekeeping team I met were all friendly, room was perfect for one person and overall clean and fresh except for some sticky marks on the bed side table. A luggage rack in the room would be useful. With the hotel being so close to the Du Forum, it's the perfect location for a weekend getaway when watching a show. The overall service from the staff is an asset to this hotel - worth visiting.
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