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“Fantastic! But...” 4 of 5 bubbles
Review of The St. Regis Saadiyat Island Resort

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The St. Regis Saadiyat Island Resort
Ranked #25 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Level Contributor
162 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Fantastic! But...”
4 of 5 bubbles Reviewed March 11, 2014

Went for a weekend get away with the husband and we had a wonderful time, service great, food offering in terms of variety in the restaurants great, our particular favourite was Turquoiz, liked the modern 50's styling and lovely cocktails especially the Bloody Marys. Our only complaint which we didn't realise the first night is we didn't realise we had to book a table in the restaurants as they get pretty booked up, this we thought should have been mentioned on checking in so we ended up in the buffet restaurant which was fine but just not what we wanted to do.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Macs-on-the-move
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stregis_saadiyat, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, March 18, 2014
Dear Macs-on-the-move,

Thank you sharing your experience with us, it is a delight to read that you enjoyed our Signature Bloody Mary cocktail - the ‘Arabian Snapper’. We do appreciate your feedback and look forward to your return in the near future.

Warm regards,

Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,279 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (541)
Date | Rating
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English first
Widnes, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

We stayed Feb Half Term 2014 for 1 week in a standard room which was beautiful everything you possible need is there loved the Bose docking station nice little touch.
we didn't use the Adults only pool is was a little too quiet for us but it is lovely the main pool is great plenty of beds, beach well i just loved walking along the beach each day it was so lovely

Food was out of this world so much choice we stayed half board you do get discount in others restaurants if you wished to try any of them
Drinks are a little expensive but hey ho your on holiday we picked some drink up from duty free at airport so we could have a little drink in our room each evening
There is a little waitrose store across from hotel lots of choice very handy

we loved this hotel and could not find fault with anything we have been to many top hotels and this is one of them service from all staff outstanding we will return

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hall69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stregis_saadiyat, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, March 18, 2014
Dear hall69,

Thank you for taking the time to share your experience, it is indeed a pleasure to read that you were able to unwind and relax at The St. Regis Saadiyat Island Resort.

We look forward to welcoming you again very soon for more indelible moments.

Warm regards,

Stewart Selby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Who would have thought that Abu Dhabi would ever become a resort destination? But it is, gradually and it is because of a resort like the St. Regis on Saadiyat Island. This is a tasteful, grand but understated and very elegant hotel with beautifully appointed rooms and superb butler service. The beaches are wonderful and the facilities and superb. The food is good, but doesn't measure up to the Shangri La. The beds are wondrously comfortable and the bathing areas are stunning with deep, deep tubs and a massive drench shower room. A very, very nice place to stay.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stregis_saadiyat, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, March 18, 2014
Dear Michael,

Thank you for your wonderful comments about The St. Regis Saadiyat Island Resort, it is with pride that I read that of your experience.

We eagerly look forward to welcoming you again for another memorable and bespoke experience.

Warm regards,

Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed March 9, 2014 via mobile

The resort is in a beautiful location and the views are awesome; rooms are beautiful. Unfortunately though, the poor service standards are not typical of a St. Regis property at all! Probably the hotel is under staffed or probably the staff are not well trained.

I travel the world and have stayed in some of the best hotels, but the experience here was disappointing! Had some of the worst Thai food at the Thai restaurant in the hotel! Waiters at the Olea restaurant didn't know what Caffe Latte was!

Also, it was a group of us and we all share the same feedback.

Stayed March 2014, traveled with friends
Helpful?
Thank Sridip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, March 14, 2014
Dear Sridip,

Thank you for sharing your experience with us and it is a pleasure to read that you enjoyed our resort. It is unfortunate to learn that your expectations were not met; guest satisfaction is one of our highest priorities, please rest assured that your valuable feedback will be shared with the team and used to enhance our guests experience.

We look forward to your return in the near future.

Warm regards,

Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Yorks, UK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

As someone who's been in the Travel Industry for some 35yrs now, I've been fortunate enough to see & stay in some spectacularly beautiful Hotels over the years, and feel qualified to add a few words here after our stay at the St Regis Saadiyat last week.

When deciding which of the many Abu Dhabi top Hotels we wanted to stay at for our 5nts, and there are many, we felt that the full 'On-Beach' experience was what would make it for us, and thus chose the St Regis. On top of that, the proximity of the Saadiyat Beach Golf Club was a big draw, as its location surrounds the Hotel & grounds.

We arrived at 8.30am, knowing full well that our Rooms would perhaps not be ready, which proved the case, but was of no issue, as after checking in, the Hotel staff took us to their facilities so that we could change into beachwear, and we took in some breakfast before crashing out by the Pool, and awaited a call from the staff when our rooms were ready.
That didnt take long, and by lunchtime, we had our keys, perfect.

The Rooms are fabulous, - all the same, with or without Sea View, - we had one, which was super, but as the Hotel faces North West, means that you get very little, if any sun, on your Balcony. No big deal for us.
On the 'land' side of the Hotel, which our friends room was, a lot more sun reached their terrace, so bear this in mind perhaps if sun is your preference.

The bedrooms are gorgeous, Beds are uber comfy, and the Bathrooms are huge, with a tall Window that lest in loads of natural daylight, which is a real change and bonus. - Automated roller blind to close if you needed, 2 Basisn etc, and a simply superb Rain Shower in the Middle, - oh, and a DEEP Bathtub for any of you that feel the need to soak.
As well as all that, every conceivable amenity and lotion is provided too, and replenished all the time.


So - after 5nts in the Saadiyat, what can I say ?

Service : Impeccable. From the 'In Room' Butler Service, to the Lobby Staff, to the Pool attendants, to the Restaurant staff, - all fantastic, all eager to help, and very courteous. Sure, some excelled, some were seemingly newer than others, but we had absolutely no issues in any respect.
The 'Butler' service is fantastic...... need Ice in your room - call the Butler. Need Milk for the Coffee machine......call the Butler. Need a Rservation .......call the......you get the idea. Its all free, and very quick indeed, and although our natural instincts said we might find it all a bit embarrassing, we didnt, the staff were superb.

2 Pools - one Main one, and one 'Adult' - which has a Bar area too. No problem at all finding space to lay, and excellent service from staff if you needed a drink - in fact they provided a refreshing iced lemonade as soon as we sat down, which was a nice touch.
Water was a lovely temperature too, very refreshing, and far from too cold to go in.

Beach - absolutely lovely, very spacious, beautiful sand, and sea is an Aqua Blue that you cant describe, - and its a big beach too - we walked to the nearby Park Hyatt Hotel, and to get there, and back, was an hour, and we could have gone on and on from there........
Beds on the beach are excellent, all with Towels, and all with a super Waietr service for whatever you might need, really couldnt fault it.

Restaurants:
Olea: - As well as being the main Breakfast venue, this is also an 'All Day Dining' Restaurant too - and although we didnt use it during the day, we did Dine on 2 evenings here.
The Breakfast is simply unbeleivable, - you name it, its available. Cereals, Breads, Fruits, Omelette's, all manner of hot items, Yoghurts, etc etc etc...... even Duck & Salmon. Fresh Juices provided, even a 'Juice Station' so you can have your own mixed, quite an unbelievable selection.
Plus - as well as the usual Tea & Coffee, the staff would even bring you a nice Latte if thats what you'd prefer, which I did, frequently :-)

In the evening, Olea provides a set priced Buffet choice, - which many steer clear of, and initially, we might have done too. But when you see the selection & quality of Food on offer, its hard to ignore, and was absolutely fantastic.
Asian Food, Carvery, Fish selection, Arabic, as well as more Starters & Salad's than you can imagine, and not to mention the Desserts and Cheese selections too - all unbelievable value in all honesty, and you're hard pushed to choose.

Sontaya: Described as an 'Asian Fusion' Restaurant, Sontaya was beautiful. Fabulous setting, and simply gorgeous food and ambiance.

Turquoiz : The Hotels Seafood restaurant, and again, lovely. The four of us couldnt resist the Surf & Turf, and all without exception, said our Steaks wers cooked to perfection.

Sure - in a 5* Hotel, this Dining doesnt come cheap, but such are the issues of staying in top class 5* Hotels. Plus - as is often the case, its the Wine & Alcoholic Drinks that boosts the bill so much, so be careful on that score and it might seem much more reasonable.

I've read a lot of the other reviews on here of the Saadiyat, and as is always the case, it strikes me that many people seem hell bent on finding some fault somewhere, and over petty issues.


The only other Hotel I saw whilst in Abu Dhabi was an obligatory trip to view the renowned Emirates Palace Hotel, which, if I am completely and utterly honest, I hated.
Big, Brash, Bold, and without an ounce of sophistication or soul, or that 'all embracing' feeling of 'welcome'ness', which on returning to the St Regis Saadiyat, we all immediately commented on.

I feel sure that presently, for Beach Front Position, the St Regis Saadiyat is THE place to be in Abu Dhabi, - Maybe we were lucky, who knows, but all I can say is that personally, I wouldnt hesitate to return to the St Regis Saadiyat, - in fact, I cant wait to do exactly that !

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Macster39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, March 11, 2014
Dear CMTravelEastYorks,

Thank you for taking the time to share your experience with us and it is certainly a delight to read that you enjoyed our hotel and its facilities. Your feedback about our Signature Butler Service, Olea, Sontaya and Turquoiz is very encouraging and it was our pleasure to deliver on the St. Regis’ promise of an experience beyond expectation.

We eagerly look forward to your return in the near future.

Warm regards,

Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
73 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed March 8, 2014 via mobile

My family and I stayed at the St Regis for a weekend in March. The resort is beautiful, the pool area is lovely and the beach is really nice too. The pool was lovely and warm, which was a nice surprise as usually at this time of year the swimming pools can be very cold in the mornings.

My daughters loved the kids Sandcastle club. The butler service was great and in the evening would bring chocolates and treats for my children.

We will definitely come back to this hotel and would recommend staying here. I have no idea why people would be negative about it. I found the staff very friendly and accommodating.

Stayed March 2014
Helpful?
Thank vikkia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, March 11, 2014
Dear vikkia80,

Thank you for rating us so highly and for recommending the resort. It is a moment of pride to read that your daughters had a fantastic experience in the Sandcastle Club and were taken good care of throughout your stay.

We constantly work towards providing our guests the best service, we truly appreciate your feedback and eagerly look forward to your return for another bespoke and memorable stay in the near future.

Warm regards,

Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed March 7, 2014

After a shaky start we thoroughly enjoyed our stay at the St Regis which was made all the more special by the guest relations manager Blanca who made our stay extra special on this special occasion making sure we had a memorable visit. The staff were obliging and courteous and went out of their way to enhance our holiday, especially the staff in the adult only pool bar staff and the evening staff in the hotels main restaurant where the service was truly five star. The main restaurant was a Buffett for breakfast and evening meal, we choose the half board option, and can highly recommend as the food was top quality, with plenty of choice and no silly queues. Not really a fan of buffets meals but this has changed my mind. We sat most evenings on the terrace and were accommodated with a patio heater to keep us comfortable, it was really lovely. We also ate in the Thai which was also to be recommended. The butler service was as it should be and of a very high standard, having stayed previously at the emerates palace, it really put theirs to shame! Obliging our requests with a smile at all times. Our room was something else and to be honest I could have spent all our holiday in it! I had the best nights sleep I have had in ages. Overall had a great stay, can highly recommend and have done already to many of our friends. Thank you Blanca you did an impeccable job!

Room Tip: Get a sea view if possible!
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rmutty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, March 11, 2014
Dear rmutty ,

Thank you for your wonderful comments and for choosing The St. Regis Saadiyat Island Resort for your special occasion. We are delighted to read that you enjoyed our facilities, including Olea and Sontaya, and that our Butler Signature Service was greatly appreciated.
It was indeed our entire teams pleasure to deliver a memorable experience and thank you for your recognition of Blanca’s effort.

We eagerly look forward to your return very soon.

Warm regards,

Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Saadiyat Island Resort

Property: The St. Regis Saadiyat Island Resort
Address: Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Saadiyat Island Resort 5*
Number of rooms: 377
Official Description (provided by the hotel):
The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more   less 
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