Having just returned from the Four Seasons Hong Kong, I know a good hotel.
First the good, Beautiful hotel, fab rooms, nice beach, everything it is advertised as.
Then the bad, the service is enough to drive you crazy and ruin your holiday.
The butler service is non existent, seriously you will never see them.
Bath products when used are not replaced.
Bathrobes there one day, but gone the next and not replaced.
Mini bar not stocked, and replaced with items already there not the items that were used.
No tea/coffee facilities in room.
All the baby items they claim they can supply like monitors etc, they don't have or are broken etc.
Bath mats seem to go missing and not replaced.
Their is no food service on beach, and you will wait up to an hour for a drink like juice or water?
Food menu by pool limited and isn't good, service is worse, you get part orders, part of your meal , then 30 minutes later the rest of the food and the drinks etc...
Breakfast and dinner in the main restaurant chaotic, service is terrible , we had to ask 5 times to get a bottle of water, you have to follow staff around in order to get tea/ coffee in the morning. You are not offered the menu even though it is both buffet and a la carte, the bill in 4 nights has never been correct. We saw staff scrape used food from dirty plates, on to plates of food waiting to be served to other guests and when they realised they just scraped it back off and served it to them. T
Today we spoke to 5 different people to get the sheets changed on the beds, and spent almost 2 hours doing this - we are supposed to be on holiday not working for the hotel.
Distinct lack of vegetables but that is down to personal taste.
We have three rooms here, and have been so frustrated at the amount of time we spend trying to get staff to do their jobs, a huge waste of money and holiday spoilt, we have tried moving to another hotel but they are all full - Easter.
This place could be outstanding but it's obvious the management don't care. And what's worse is we have almost a week left here. We will spend the rest of the evening trying to find another hotel. My advice go somewhere else.
No doubt I will get the standard response from management.
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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