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“Excellent service but quite soul less”

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The St. Regis Saadiyat Island Resort
Ranked #28 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Exeter
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent service but quite soul less”
Reviewed January 23, 2013

We stayed here for the HSBC Golf Open last week and must say was extremely impressed with this hotel. Only a year old so still finishing off the smaller detail. Courteous and very pleasant staff who have obviously been trained to smile and greet you all day long - not complaining though, just an observation - it was a bit over the top at times. Our room was very pleasant, clean, big and shiny.The bathroom was enormous, very modern with lovely touches - the toiletries were very good.
One small complaint, the lighting in hotel rooms never take into account a woman putting on her makeup - and this new hotel also missed that touch. The mirrors and sockets were miles from each other so she struggled to do her hair and apply her makeup and had to sit under a lamp in a corner of the room putting her face on!!! She was not a happy bunny!
The location of this hotel is miles from anywhere - do your homework before you go as the City is half an hour away and there is nothing else in the vicinity.
All in all a very pleasant hotel, good food, excellent service but extortionate drink prices but it is Abu Dhabi.
The buffet is very good for breakfast, freshly cooked, and so much to choose from, dinner can be taken there or in one of the other 2 restaurants - though the 55 and 5th Grill Restaurant (named after a Starwood address in the USA) is a very expensive place to eat (£300 for 3 of us - be warned)..
If I was to go back to Abu Dhabi for the golf I can't say I would stay here again - its just too far out and there is absolutely nothing going on in and around the hotel.

Room Tip: Ask for a sea facing room as a large portion of this hotel is built at an angle and quite a few room...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExeterArchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_Pelling, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, January 31, 2013
Dear Archie,

As platinum sponsor of the Abu Dhabi HSBC Golf Championship 2013 I am pleased you managed to stay with us during this prestigious event. While the resort is located on Saadiyat, it is simply 10 minutes from the city’s downtown. The resort aims to offer guests a tranquil and relaxed setting, and I hope you managed to unwind during your time with us.
In the near future Saadiyat is destined to be the new cultural hub of the middle east with opening of landmark museums, starting with the Louvre in 2015.
I hope to welcome you again in the future.

Kind regards,
John Pelling,
General Manager
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English first
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 23, 2013 via mobile

Stayed in this hotel for a week and it was excellent. Breakfast was fantastic and every taste catered for as was the buffet in the evening. Ate at Turquoiz one night and quality of food great although portions were small and lighting too dark. Sontaya was excellent in every way, food and service exceptional. Adult pool area lovely and quiet but in shade after 3pm. Room was lovely with a great bathroom, although getting in and out of the bath was not the easiest due to the height! Also the sink plug didn't work and still didn't work after complaining about it. Gym was the best I've ever been in and the Internet access was spot on. Staff at this hotel were excellent, polite and helpful. It was an extremely pleasurable experience and I'd love to return.

Stayed January 2013, traveled as a couple
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_Pelling, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, January 31, 2013
Dear Debbie,

Thank you for taking the time to share your kind feedback with us. I am happy you enjoyed your time with us and appreciated our staff’s service and attitude. It is always a moment of pride for me and I will be sure to pass on your kind feedback. I look forward to having you back very soon.

Kind regards,
John Pelling,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 23, 2013

This is a really lovely hotel! We are a family of 5 and booked 2 connecting rooms and it was perfect! The rooms are really nice with a huge bathroom, great shower, nice tub, and a remote controlled shade over the bath! We really enjoyed everything about our stay. The service was great and all the workers were very helpful/attentive. And, the kids club is one of the best we've ever seen. Have different rooms resembling caves for all age groups. Art activitites, games, play station, x box, ping pong table, toys, toys, toys. Our 4, 6, & 9 year old LOVED it and never wanted to leave the Sandcastle Club. The pool in the kids club is great too. A lot of fun for the little ones. While the kids were there, the hubby and I enjoyed some quiet time at the Adult Only Pool. It was great! The main pool is very different and great as well. Just an overall great weekend escape for us. Also, the added bonus of seeing dolphins playing in the sea our first morning there was great! We really felt like we got a lot for our money at this St. Regis. Definitely want to book to go back again!

Room Tip: We were on the 8th floor which was great, but, on the wrong side of the hotel. Would have much pref...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJJKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_Pelling, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, January 31, 2013
Thank you for taking the time to post your feedback.
It is indeed wonderful to read that you spotted Bottlenose dolphins during your stay with us. With the weather now cooler, they are more frequently seen playing along the shoreline and add to the island’s bespoke setting. Another natural inhabitant on Saadiyat are the Hawksbill turtles that nest from April to September, and are an equally exciting addition to a guest experience on Saadiyat.
I am also glad to read that your children enjoyed the Sandcastle Club and you managed to have ample time and relax at the adult pool.
I look forward to having you back very soon

Kind regards,
John Pelling,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 15, 2013

We spent Christmas at this hotel. Faultless in every aspect. Great rooms, attentive staff (but not overbearing), delicious food, plenty of sunbeds and to top if off dolphins on the shore on christmas day. Its going to be very hard to beat the St Regis in Abu Dhabi. Thank you to everybody in the hotel for a memorable christmas.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank eloopj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_Pelling, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, January 31, 2013
Thank you for choosing to spent the festive season with us on Saadiyat. I am happy that your stay was memorable and flawless during a time when the hotel was in high demand and at full occupancy.
And while you truly enjoyed spotting the Bottlenose dolphins, Saadiyat is also home to Hawksbill turtles that nest from April to Summer. I’m certain you will appreciate the experience of spotting them on our beach.
I look forward to welcoming you back in the near future

Kind regards,
John Pelling,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 15, 2013

We stayed at the St. Regis for ten days over with our 2-yrs old daughter. Very new, modern and luxury resort.

CHECK IN
Very warm welcome and courteous service at check in. We arrived 11am and were able to get our room immediately.

CONCIERGE & LIMOUSINE SERVICE
They have Bentleys, Mercedes S350 and GL500 cars with very friendly drivers. As they offered kids seats unlike teh regular taxis, we used it for a Abu Dhabi trip and the airport shuttle.

ROOMS
The rooms (we had a superior room) are big, large bathroom with spacious shower and an extra nice detached bathtub with an outside view (we could see the sundown while using it!). Housekeeping did a great job, the 24h Butler and Inrrom dining service is very nice.

RESTAURANTS
Nice main buffet restaurant with lots of different dishes. Very nice dessert selection.
Additional three differnet speciality restaurants, Turqouiz (beach restaurant with nice flair), Sontaya (very good asian cousine) and 55 & 5th (modern steakrestaurant). Its not cheap eating there, but definitely worth it. We had dinner at the 55 and 5th for our wedding anniversary, very very nice and tasty experience!

KIDS
Staff everywhere was very nice and polite, especially with our daughter. Lots of other families with kids were at the hotel, but it was never loud or crowded. They have a large, very well equiped and seperated area for kids as well as toys at the beach for them.

POOLS & BEACH
Next the the 2-level main pool there is an additional one for adults only.
The beach was clean all the time, the often mentioned small stones there didn't bother us at all.
If so, the only drawback of the resort was the service there. They do very good if not too much crowded (which it was the last days of our stay), but very poor service during peak times. It happened that nobody was available and then we had to order over and over again until we were served.

SUMMARY
Our impression was, especially compared to Dubai resorts, you get a very good value for money. We definatly recommend it and will be considering it as our first choice when we vistit Abu Dhabi again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StefAng78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_Pelling, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, January 31, 2013
Dear Stefan,

I am glad to read that you and your family enjoyed your time at the resort, and your children especially liked the Sandcastle Club, our facility dedicated to our little aficionados.
Thank you for the kind recommendation and making us your first choice for your next visit.

Kind regards,
John Pelling,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 13, 2013

We stayed at the St. Regis in November and had a wonderful experience. At check in we asked about available upgrades since we are gold SPG members. There were no complementary upgrades available but then the check in person spoke with the manager and we were offered an upgrade to a suite for an additional price. It was on the 3rd floor and it was ocean front. Staying in that room made our time at the St Regis memorable and if you can splurge, I strongly recommend it.
With the time change from the states, I found myself waking up at 7:30am so i would walk out to the beach, grab a seat, and read my book (while my husband slept). The beach was very quite early in the morning and even the rest of the day I never saw anyone having a problem getting a seat. I also loved the adult only pool except that it was completely shaded by 2:00pm by the building.
We ordered room service breakfast every morning and found it to be a good value (compared to the restaurant prices) and the food was always delicious. We ate in the Asian restaurant most nights and the seafood restaurant one night. We looked at the menu for the steakhouse and found it to be overpriced for what you get (and we are not big steak eaters).
Our only issue the entire stay was that we were told on check in that since we were paying with a SPG Amex that we would get 20% off all food purchases and that it needed to be adjusted by the restaurants on each bill. The restaurants were under the impression that the adjustment was to be made on the final bill at check out. I spoke with our butler about this and he was very quick to help up get this sorted out without us wasting too much of our vacation time dealing with the issue. That in no way would prevent me from highly recommending this hotel to anyone looking to relax at the beach in Abu Dhabi.

Room Tip: If you can splurge on an upgrade to the ocean front suite, do it!!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenn9293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_Pelling, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, January 31, 2013
Dear Jenn,

Thank you for sharing your kind feedback. I am glad you indulged in the resort’s Mediterranean-inspired setting and where able to unwind and relax. It is also a pleasure to read that our signature service, the St. Regis Butler Service, was able to assist and go beyond expectations.
I look forward to welcoming you back in the near future and remain at your service shall you require any further assistance.

Kind regards,
John Pelling,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 11, 2013

St-Regis Saadiyat Island Resort Room 268.

The first impression when you enter the room is that it is spacious and well decorated. Small taste issue, there is a metal - glass trolley in the room that is out of sync with the design of the room and has no value add. As you open the door of the dressing room a second surprise: a large dressing room with a table and a chair (not that useful) and a very small wardrobe (see picture) and no real other space to put clothes. I hope that during your stay it is very hot and you only need swimming suits as that is the maximum allowed luggage in the dressing room. So you have to keep the clothes in your luggage, not nice but not dramatic either. Bathroom is nice, but let's call it a showerroom as the bath is small and will only allow a 4ft tall person to take a bath. The view of the room is... limited as you are too low in the hotel to have a nice view and it is a corner view so during a windy day due to the bad noise isolation there is a constant wind sound...

Next is the fitness room and indoor swimming pool (as the weather today does not allow me to go to the beach). Another surprise, the hotel building is very large and despite that, they found a way to put the gym in a remote location so that you have the pleasure to pass the reception in front of arriving / departing guests, need to get out of the hotel through the front entrance, walk outside for a few minutes to arrive to the gym club. Great choice both from a health perspective when you are sweating coming out in the wind and "cold" is great as well as from a feel good perspective passing sweating from the gym in front of other guests through the whole lobby is always a nice experience... Now that is the location. The gym in itself is really perfect, nothing to say. The equipment is abundant and modern, the swimming pool has four 25m lanes which allows you to really swim so great job there. There is a nice sauna,...

Finally the dining at the 55 & 5th The Grill. Very nice design and good atmosphere. Staff is friendly (albeit not too much). I took an off-the-menu first course (smoked salmon) and a main dish. From taste and presentation both were fine. Then comes the bill a TOTAL RIP-OFF, they charged me the smoked salmon at the same price as the most expensive starter (scallops), more expensive than wagyu, foie gras,.... so basically 50 USD for 3-4 slices of smoked salmon... (3 USD cheaper than my main course!!!). I guess that anybody who wants to learn how to make great margins should come here. After a smal discussion some Great News 45 USD so now it is not the most expensive starter of the menu anymore... So a good lesson if you ask sth off-the-menu expect the highest price even if it is super basic...

Still 2 days to go so maybe more news to come.

Overall, much to improve to get a fourth star ....

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_Pelling, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, February 20, 2013
Dear Alain,

Thank you for taking the time to post your feedback and I am sorry to read that not all aspects of your stay with us met your expectations. While I understand you were initially upset, the item was a special request not on the menu and the venue offered a complimentary starter at the end of the evening. We also appreciate your requirement on having additional space in-room and the trolley was removed to better suit your needs. We now have a better understanding of your preferences and are confident to be able to better serve you on your return. I am sure your next stay with us will be flawless in every detail and we look forward to your return.

Kind regards,
John Pelling,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Saadiyat Island Resort

Property: The St. Regis Saadiyat Island Resort
Address: Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Saadiyat Island Resort 5*
Number of rooms: 377
Official Description (provided by the hotel):
The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more   less 
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