I travelled to UAE for one week in September 2012. I often come then and prefer to stay at 5 stars deluxe hotels. In May 2012 I’ve spent my vacation in Abu Dhabi at the "Emirates Palace". That time I was visiting the Hotel St. Regis for afternoon tea in the "Drawing room" with a beautiful view over the coastline of Saadiyat Island.
So, I decided to visit this hotel next time I come to UAE. And in September 2012 I did it.
I think it’s possible to compare the services at the hotels even though they have quite different conceptions.
First, I appreciate St. Regis Hotel for its location on a natural island that has many kilometers and the natural beach, clean water in the bay and very beautiful natural landscape. It was a pleasure to walk along the beach towards Monte Carlo Beach Club.
Location of the hotel on the island is unique for UAE and the island itself is not comparable to Saadiyat Palm Jumeirah which is artificial and does not have such a clean ecosystem. But the service itself is a step below at "Emirates Palace".
Before I came to the hotel I wrote an email with questions about it. Unfortunately I had to wait for two days until I received the answer. Then I addressed to John Pelling, General Manager, and got a response immediately.
Room service and butler service are a step below in "Emirates Palace". Although both hotel staffs are very polite, they are quite slow and not always properly perform their duties, the same is fare for the porters.
Once the staff forgot to clean my room, once they did not bring a body lotion instead of the used one, once tea was brought to my room 25 minutes after the call.
I have no complaints concerned with the front desk service and I want to mention Julia Kinakh which made my stay very comfortable. She arranged my arrival and departure sharp on time. Including my request of the late departure.
She settled all the negative issues of the room service and butler service. With her help I booked a restaurant and a detailed description of the hotel.
At the OLEA restaurant I would like to mention supervisor Alla who performs her duties in an excellent way.
The room itself was decorated with a good taste. I was impressed by the design and functionality of the bathroom, it is much better than in the "Emirate Palace".
Except OLEA restaurant I visited grill bar 55 and stayed satisfied with it. But the most wonderful impression was made by the afternoon tea in the "Drawing room". I highly recommend trying ORIENTAL tea.
I loved the adult pool and bar nearby it, but I recommend to put the mattresses on the beds.
In the evening it was very nice to visit Manhattan lounge and listen to the piano play and singing.
The hotel is very cozy, with very refined interior, it has a clear conception.
In general I can say that if the hotel improves the work of staff, then it might be one of the best hotels in the UAE due to its location and design of the rooms.
And I'm going to come to this hotel again.
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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