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“Ticks most of the boxes” 4 of 5 stars
Review of Ramada Downtown Abu Dhabi

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Ramada Downtown Abu Dhabi
Ranked #20 of 127 Hotels in Abu Dhabi
Certificate of Excellence
devon
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Ticks most of the boxes”
4 of 5 stars Reviewed November 14, 2013

Cristal Salam is in the tourist area of Abu Dhabi, close to the main routes and well located for the beaches and shops. The welcome is overwhelming, the staff cannot do enough for you. The hotel is clean, quiet, with efficient air conditioning. There is a lot of choice for breakfast that will suit most,nationalities. The bacon is turkey as of course pork is not allowed. It is a small hotel compared with many in Abu Dhabi, and the swimming pool is quite tiny. But this represents excellent value for money. A sea view and a larger pool, plus the absence of building work going on around would have got an excellent vote, but I can't fault the hotel and staff

Room Tip: As it was our first visit they gave us a free upgrade to a king room
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank lillibetdevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Downtown Abu Dhabi, responded to this review, November 20, 2013
Dear Lisa B,

Thank you for your feed back.
Glad you enjoyed your stay and we hope by your next visit the road works will be all finished.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

626 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kochi (Cochin), India
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 11, 2013

The hotel is good. Rooms are clean. Staff is very responsive and helpful. Buffet Breakfast is not bad.

Lunch and Dinner, they offer only ala carte, no buffet in their Sura restaurant (korean) which does not have enough variety. Though the food served is good.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sahidmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Downtown Abu Dhabi, responded to this review, November 20, 2013
Dear sahidmp,

Thank you for your comments.
The Sura restaurant offers both Korean and International cuisine and we shall definitely look into the variety issue.

Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed November 11, 2013

This is a very nice hotel, well located in AD. Walking isn't really a mode of transport in AD so you won't be able to walk to The Corniche or malls but I never spent more than 10 Dhs getting around. The staff are pleasant. Very comfy bed and excellent shower. Only issues with this place is that the pool closes very early (6pm) so no option for a dip after a day out in the heat and a slight smell in the room - not bad, just a faintly musty odour. For the price you pay, if you plan on spending most of your time out and about, this is a perfect hotel.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PsychLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Downtown Abu Dhabi, responded to this review, November 20, 2013
Dear PsychLou,

Thank you for your comments.
It's unfortunate we close the pool so early but its due to the Vertical restaurant opening for dinner. We will certainly look into that musty smell and hope to have you stay with us again very soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 10, 2013

I can't say enough nice things about the hotel and the staff! I arrived at the hotel early around 8:00 am and asked if there was any way I could check in early. The hotel night manager came out and said he will do his best given that this was the day after Ramadan and the hotel was fully booked the previous night. They had me situated quite comfortably in the lobby and got me a room after about an hour's wait...amazing. Most hotels would simply ask you to come back at the normal check in time or at best an hour or two early. These guys went out of their way to get me a room. The room was fantastic...contemporary design and very, very clean! WiFi was free and worked well. The hotel location was great as well. The Abu Dhabi mall is about a 10 minute walk. The food court at the mall was excellent--as far as food courts go. Also, the airport shuttle bus terminal is only a short block away from the hotel--very convenient. There is also nice supermarket adjacent to the hotel. The shuttle is a lot more economical than taking the cab to/from the airport.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank OklahomaProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Downtown Abu Dhabi, responded to this review, November 20, 2013
Dear OklahomaProfessor,

Thank you for your feed back and I shall be sharing it with the team.
Looking forward to having you stay at Cristal Salam in the near future.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
158 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed November 7, 2013

room was perfect: wide And clean! They applied an upgrade For free. Internet was excellent And free in the room. The let us stay in the room until 4pm For a late flight Back to italy!! Everything was really perfect

  • Stayed November 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GerardoGrimaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Downtown Abu Dhabi, responded to this review, November 20, 2013
Dear robertococco,

Thank you for that simply perfect posting.
Hope to have you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
1 review
4 of 5 stars Reviewed November 5, 2013

Rooms are clean, Staff are nice and helpful, breakfast is not bad. Located near Abu Dhabi mall not far from the marina, 30min by taxi from YAS island. The swimming pool is very small and we didn't try the spa.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jihane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Downtown Abu Dhabi, responded to this review, November 20, 2013
Dear Jihane S,

Thank you for your comments and hope you will visit us again soon and have a chance to try our exclusive Cristal Spa.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

Can't fault a single thing about the stay. From being expected to when I walked in to Reception, to the huge clean room and huge comfy bed, to the delicious meal in the evening then the AMAZING breakfast to which I had 4 plates. Thank you!

  • Stayed October 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Caz_Hab_32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Downtown Abu Dhabi, responded to this review, November 5, 2013
Dear Caz_hab_32,

Thank you for your feed back.
It gives me great pleasure to hear that you enjoyed our hotel and especially the food!
Looking forward to delight you with our culinary creations in the near future.

Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Downtown Abu Dhabi

Property: Ramada Downtown Abu Dhabi
Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Downtown Abu Dhabi 4*
Number of rooms: 111
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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