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“Another great crystal Salam review ...”

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Ramada Abu Dhabi Downtown
Ranked #53 of 128 Hotels in Abu Dhabi
Certificate of Excellence
melbourne
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Another great crystal Salam review ...”
Reviewed March 8, 2013

In summary, you get more than you pay for here. All staff including maintenance staff are all friendly, patient and helpful. Breakfast what you would expect at a 5 star hotel. Not a particularly swank location but everything within a short inexpensive taxi ride. Abu Dhabi mall a short walk away where the big bus tourist ride stops (a hop on hop off bus). A boutique hotel with lovely understated decor, in house spa treatments and Korean restaurant and pleasant bar with happy hour most days. Great beds. Spotless.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank barnster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, March 9, 2013
Dear Guest,

Thank you for your very encouraging comments on our product & services. You have covered practically all our strengths: location, excellent breakfast, value provided, the Korean restaurant, spa, bar with several daily promotions & Happy Hour between 4-8pm.

And when you add to the above, our friendly team eager to please, it makes for a special stay.

We look forward to welcoming you back!

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam
Cristal Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Coleraine, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2013

I did not have a choice but was pre booked. Boy am I happy. This is a four star hotel but delivers 5 star customer service. Every member of staff from the GM Sid down is very focused on delivering that personal touch. It may not have range of facilities of the larger five stars but the rooms and public ares are all very very nice. Don't get me wrong it has a Spa, great WiFi, well equipped rooms, but it is not on the beach, though i don't see this as a problem, after all thats only 5 mins away in a taxi. I am in my third week here now and can't fault it in any way. I could bore you with some details but won't, but suffice to say that every little request is listened to. The over arching bonus to this all is the price point that this service and quality is delivered at. Other hotels will not compete at this level. Yes go to 5 stars and pay twice the money, and get a lesser personal service, I don't think I would. Good range of food and wines. What more can I say, if like me you like good service and quality at an affordable price, then this is for you.

Stayed February 2013, traveled on business
Helpful?
1 Thank Jeremy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, March 9, 2013
Dear Guest,

Thank you for taking the time to tell everyone ( !!) about the great value we provide.

You make a clear point that I would like to reiterate. We have in many ways a 5 star product: our rooms, our Wine Bar & restaurant, Sura Korean restaurant, & the quality of our food. We can match several 5 stars on the points mentioned above, & I daresay that our rooms are better than most in the city.
Where we win hands down is the price-quality relationship, & the value you refer to.

So do tell everyone! And my promise to you is that we will continue working hard to enhance the value offering we already have.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam
Cristal Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne
1 review
Reviewed February 28, 2013

landed in Cristal Salam Hotel vor 5 hours because delayed etihad fly.
Stuff took care for bad condition because travelling troubles
( 6 hours delay after 11 hours flight )
Clean rooms, friendly housekeeping service, tasty breakfast !
In case i will come back to Abu Dhabi for business or holiday it will be my first choice !

  • Stayed March 2013, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
Reviewed February 28, 2013

The Staff Was Professional And Cordial, Personal Bonding Is Established. The Motivation And Dedication Of Staff Is Admirable.The Location Is Very Good As It Is Accessible To Mall,Restaurants,Supermarket.I Had A Wonderful Experience , Appreciate The Efforts Of Mr.Gopal And Team In Making My Stay Comfortable.The Rooms Are Comfortable.The View From Hotel Is Good.The Approach Towards Guest Is Commendable Be It The Chef/Manager.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhijeet786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Level Contributor
124 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 28, 2013

Extremely clean modern hotel offering old style service in an up to date hotel. The staff from front desk to housekeeping to breakfast servers to concierge exceeded all expectations. Stayed three nights while conducting business in Abu Dhabi and really appreciated this hotel. The stable, fast wireless Internet was available throughout the hotel and greatly facilitated our work. This will be my Go-To location for work in Abu Dhabi/Dubai.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boulder11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, March 9, 2013
Dear Guest,

Thank you for making us your "go to" hotel !

I'd like to focus on a feature that clearly made your business trip successful: our fast, & stable wi fi & internet service. It must also be mentioned that we are one of the few hotels in town that provide this service complimentary! No charge at all! And if you do not have your own device, free access is provide through our pc's at our Business Centre.

We look forward to welcoming you back.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam
Cristal Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abudabi
2 reviews
Reviewed February 25, 2013

Comfort in the service upscale hospitality treatment for the guest full support in order to reach the highest levels of customer satisfaction whatever the requirements ...Conveniently downtown Abu Dhabi in the heart of the capital of the State of United Arab Aamarat ...Facilitated transportation and provides Internet services and fax and telex fine dining restaurants in this hotel feat with professional management, NES bars and noisy nights and beautiful and lively atmosphere and good taste and smooth ... Presence in customer satisfaction and achieve maximum customer in a pleasant and interesting ... Sports hall equipped with modern sports equipment and Cristal Salam Hotel has also special relaxation rooms for massage, where he works skilled specialists and a high level of competence and experience ... And has also female cosmetic salon for ladies and researchers for elegance and beauty world charm and elegance ..

Thank you Asaadtamona and you are the best hotel and yes friends



sultan ( abu kaled )

Room Tip: Add more different dishes or menu, arabic sisha and if you please can allow traditional clothes at v...
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shadow A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 22, 2013

When you enter the reception you know straight away that you are in a pleasant friendly establishment the team are led by Food & Beverage Director Bassel who ensure that your visit is going to be special. Bassel is always looking after his customers requirements nothing is too much trouble to do and he ensures that his passion and customer service skills are passed to the team. Bassel ensures that only the best food and wines are served and is always checking with his customers to ensure that they are satisfied.

Bassel is the best Food and Beverage Director that I have had the pleasure to meet friendly, professional and a very good communicator. Bassel also ensures that everyones taste is catered for.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank FrankHig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Abu Dhabi Downtown

Property: Ramada Abu Dhabi Downtown
Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #53 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Abu Dhabi Downtown 4*
Number of rooms: 111
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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