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“2 Day Stay” 5 of 5 bubbles
Review of Ramada Abu Dhabi Downtown

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Ramada Abu Dhabi Downtown
Ranked #47 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Shailer Park, Australia
1 review
“2 Day Stay”
5 of 5 bubbles Reviewed October 4, 2012

Comfortable room, Friendly service. Easy walk to the Abu Dhabi Mall. The bed and pillows were the best we slept on over 5 weeks of touring Ireland England Scotland and here. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, October 8, 2012
Dear Guest,

Greetings!

Thank you for your good comments. We are glad to know that you had a comfortable stay at Cristal Salam Hotel. As you have been in different places and experienced almost the best of everything, it gives us so much pride being recognized by you. We do hope to have the pleasure of welcoming you back to Cristal Hotel sometime in the near future, and please try Sura, one of the finest Korean restaurants in Abu Dhabi.

Sincerely,

Sarah Argañosa
Sales Coordinator
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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670 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Paraparaumu, New Zealand
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

We had the most wonderful three days at the Cristal Salam. You are welcomed warmly and made to feel as you are special all the time. Excellent room with the most comfortable bed I have ever ad at an Hotel , top notch facilities and central location. The staff are wonderful - very friendly and helpful. The Cristal Salam is a gem.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Foamfollower_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, October 6, 2012
Dear Guest,
Thank you for describing our hotel with the same very word I use when passionately talking about it with friends & family, as a "gem."

You've kindly highlighted our warm welcome, friendly staff, & central location. We are fortunate that these attributes are consistently noticed & appreciated. But a less mentioned feature, that both you, and the reviewer after you praise, are the comfort of our beds!
I am glad that we are getting an important basic right, giving our guests a comfortable sleep, and thus a great start to their day.

If you give us the joy of welcoming you again , please try our newly created menu at our VERTICAL Wine bar. I am confident that you will then have another feature to write about.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam
Cristal Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

This is a clean, tidy and spacious business hotel in the heart of Abu Dhabi. I liked the room - modern and spacious, great bathroom and comfy bed. I was given an upgrade - I liked that. They had my car ready for me as I left (via the valet) without having to call ahead - they remembered that I was checking out in the morning at a particular time. Check in was very quick and friendly. Can't really fault it - although I wouldnt recommend the bar / restaurants unless as a neccsesity - nothing wrong with them but there are much better options for food at the nearby beach rotana etc. I would stay here again - where I need a bed and a bath rather than for a break...

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nickindubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, September 26, 2012
Dear Guest,

Thank you for taking the time to provide us your feedback on our comfortable rooms & the thoughtfulness of the valet parkers.

The next time you visit, do have a drink on me (!) at our VERTICAL, wine bar. Our well known neighbouring hotel is a fine establishment, but cannot boast of a wine bar like ours! And our new Chef has some great tasting steaks, lamb shoulder, & fish dishes which I promise you will have you coming back for more!
And by mid October, we will also be opening a Korean restaurant , SURA, with a few Chinese/Japanese items on the menu too.

You just might be tempted to stay in rather than make that walk across to our neighbours!

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam Hotel
Cristal Abu dhabi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed September 25, 2012

Stayed here for 2 nights on a stop over from europe to australia. Can not fault this hotel. Room was very comfortable, huge bed with great linen. Big bathroom. Lots of added extras made this stay very comfortable. Staff were amazing and very friendly and helpful. The hotel allowed me a late check out of 4pm on the day of my flight for no additional charge. Usually unheard of. Would love to stay here again and recommend to all!

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HannahK84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, September 26, 2012
Dear Guest,

It is always a pleasure to read such fantastic reviews from our guests. I am most pleased to hear that you enjoyed your stay at our hotel. Our outstanding staff enjoying making our guests feels welcome. We always ensure that our guests are comfortable from the day they checked-in till their last day of stay. I do hope that during your stay you were able to visit our Vertical Wine Bar, indeed a best place to relax and unwind.
We’re hoping that you will never forget your wonderful experience here at Cristal Salam and be able to share it with your friends.
Once again, thank you for choosing to stay with us and we are all looking forward seeing you again on your next stay with us.

Sincerely,

Sarah Argañosa
Sales Coordinator
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed September 20, 2012

very good staff and friendly very clean bar big bed room friendly staff in the hard of the city very clos to publick transfer and ressturant room serves very good all the staf spoking english taxi avelibl in the front of the hotel

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nadir j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, September 22, 2012
Dear Guest,

It really feels great receiving delightful feedback from you, and thank you for letting us know that you had a comfortable and hassle-free stay at Cristal Salam Hotel.

We can’t wait to have you back here and hopefully be able to try our new Korean Restaurant, opening very soon.

Sincerely,

Sarah Argañosa
Sales Coordinator
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruwais, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 19, 2012

During my stay at the Cristal Hotel Salam Street i was welcomed and well looked after from day one. The staff were outstanding and very pleasant in their duties. the rooms and hotel facilities where of a high standard and the services provided and the staff are to be applauded.
I would have no hesitation in staying at this hotel time and time again.
Well done Cristal Hotel Salam Street

Room Tip: Ask the hotel staff as they will choose the right room for you and your family that suits your needs
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  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, September 22, 2012
Dear Guest,

Greetings!

We would like to thank you for your recent visit to Cristal Salam Hotel. Your kind feedback has been conveyed to our top-notch team members. Knowing that you had a wonderful stay encourages us to continue to provide outstanding service.

It is our pleasure of welcoming you back to Cristal Hotel sometime in the near future.

Sincerely,

Sarah Argañosa
Sales Coordinator
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed September 12, 2012

We booked 4 nights at this hotel going on TripAdvisors information from previous guests and we found the Cristal Hotel was tops! Great staff, helpful,friendly,informative and the Amber Room was huge compared with most other hotels we stay at. A lovely large marble bathroom complete even with bidet (Villeroy & Boche brand toilets,basins etc). And the central position of this hotel lent itself to easy walking distance to the Gold Souk market over the road (9 over 90 shops so a huge variety of jewellery to see) plus Lu Lu Supermarket for food etc and a variety of fast food outlets.

I would certainly recommend you consider this hotel due to its very central positioning.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank maxpress1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, September 17, 2012
Dear Guest,

I would like to thank you for the time and effort you have taken to share with us your experience at the Cristal Hotel. It’s always been very rewarding for me and the entire team to provide you excellent service and be recognized.
From its perfect location and best facilities, you have it all at Cristal Salam Hotel! We can’t wait to have you back here and hopefully you will be able to try our new Korean Restaurant, opening very soon.

Sincerely,

Sarah Argañosa
Sales Coordinator
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Abu Dhabi Downtown

Property: Ramada Abu Dhabi Downtown
Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Abu Dhabi Downtown 4*
Number of rooms: 111
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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