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“Gorgeous hotel in a great location”

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Jumeirah at Etihad Towers
Ranked #2 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed April 5, 2014

Stayed at this hotel for one night while spending some time in abu dhabi. Hotel is absolutely beautiful and located in one of the best locations downtown abu dhabi. You are minutes away from emirates palace, the presidential palace, the mall, the coastal walk and more. As similar reviews have noted the service staff try very hard but are very, VERY, challenged with english which lead to misunderstandings, alot of incorrect information and some inconveniences. The observation deck on the 74th floor has the best view of the city and the entire facility is cutting edge. If you choose to do self park prepare for one of the most painful experiences on your trip. We received incorrect information over a dozen times on where to park and what to do (including the concierge) which took alot out of the experience. Staff made an error with our booking (breakfast was included) which required a bit of a battle to fix. They eventually did but it did not go completely smoothly. Buffet breakast was extensive but was really over priced. You can get better value for money than what this has to offer.

Room Tip: Request a high floor because the view is spectacular. Figure out a better alternative for parking an...
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  • Stayed: April 2014, traveled with friends
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Thank Paco1paco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRJumeirah, Guest Relations Manager at Jumeirah at Etihad Towers, responded to this reviewResponded April 8, 2014

Thank you for taking the time to review your stay here. We’re happy to know that you enjoyed our location, décor and views from Observation Deck at 300. Regarding your comments on language proficiency that lead to misinformation, we do apologize. We would like to point out that while some of our colleagues may not be particularly fluent in one language, our family is made up of a vast variety of nationalities with many languages spoken including English, Arabic, Russian, Romanian, Italian, German and French amongst others. We are also very supportive of the development of our colleagues and offer both English and Arabic classes from intermediate to professional levels. If you can kindly get in touch with us (Kareem.Abukhadra@jumeirah.com) and let us know which areas/venues of the hotel you faced this problem with, we will address the issue and ensure the right language support is given. We apologize for the difficulty you faced with your reservation and in our self-parking area, and though signs are placed throughout the parking levels, we will look into how to make this more convenient for our guests to perfect it as a supplement to our complimentary valet parking. We are looking forward to your next visit and hope to welcome you back soon.

Best Regards

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1,865 - 1,871 of 3,421 reviews

Reviewed April 3, 2014

This is an absolutely beautiful hotel! The lobby is large and spectacular and the rooms are very impressive. The staff gets an A+ for effort and was consistently trying to make my stay better. Unfortunately, there are some members of the staff that have less than perfect English which can lead to some misunderstandings. Overall, a great stay.

  • Stayed: January 2014, traveled on business
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Thank twosquares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRJumeirah, Guest Relations Manager at Jumeirah at Etihad Towers, responded to this reviewResponded April 8, 2014

Thanks for reviewing your experience in Jumeirah at Etihad Towers. We are glad to know you’ve enjoyed your time here and are thrilled to hear that our colleagues made your stay memorable. Regarding your comment on English proficiency, please know that the Jumeirah family is made up of a very wide set of nationalities to cater to international needs. This means that occasionally one of our colleagues will not be particularly strong when it comes to English. However, please rest assured that we offer intensive English and Arabic trainings to support their development. If you can kindly get in touch with us (Kareem.Abukhadra@jumeirah.com) and let us know which areas/venues of the hotel you faced this problem with, we will address the issue and ensure the right language support is given. Thanks again for your review, we truly hope to welcome you again soon!

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Reviewed April 3, 2014

Stayed for 3 nights following a week in Dubai. Abu Dhabi not as touristy. Beautiful hotel, excellent staff. Good location opposite Emirates Palace & not far from Marina Mall. It felt safe walking in the evenings. We enjoyed lovely breakfast & dinner buffets catering for different nationalities. Delightful room with fantastic views. Taxis were cheap & plentiful. Very pleasant pool area & small beach - but never crowded. The restaurant bills for 2 of the 3 evenings were incorrect - they were trying to charge us again for dinner when this was included in our booking. However, this was immediately corrected when brought to their attention. Afternoon Tea at Emirates Palace was very nice (1 between 2 is sufficient). They promote a dress code but don't strictly enforce it. Cycles are available for hire across the road outside Hilton hotel - 30 DIR per hour. You need ID. There is a very lengthy stretch of promenade plus designated cycle lanes. We didn't see too many places to get refreshments though. In addition there appeared to be little available locally for evening dining other than hotels or Marina Mall. We would definitely stay at this hotel again if we should return to Abu Dhabi.

  • Stayed: March 2014, traveled as a couple
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2  Thank painCov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRJumeirah, Guest Relations Manager at Jumeirah at Etihad Towers, responded to this reviewResponded April 8, 2014

Thank you for taking the time to review your stay with us. We are glad you enjoyed so many aspects of your visit. Have you been to Observation Deck at 300 during your stay? Since you are a fan of High Tea we really think you should try Abu Dhabi’s Highest at Level 74 which is 300 metres above ground! We are certainly looking forward to welcome you back.

Best Regards

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Reviewed April 3, 2014

Party central Dubai. We are always on the go so many social nights and days.
Need a break Etihad Towers in Abu Dhabi wow! From arrival until check out we had an amazing time. The hotel is simply gorgeous , staff were so friendly. We regularly us Jumeirah hotels for dinner nights out. So we have some points. We used these point to stay, we're very surprised when we were upgraded to a club level suite. This is one very relaxing hotel. Pool was very calming and bar staff great. So many choices of restaurant, didn't know what to chose. First night we went to the seafood and we're not disappointed , food was superb. Top level bar after with fantastic ambiance the music was bril.
If like my husband and I you need a break away from the hustle and bustle of Dubai you can do no better than Abu Dhabi a beautiful place and this hotel was first class.

  • Stayed: March 2014, traveled as a couple
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Thank Lynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRJumeirah, Guest Relations Manager at Jumeirah at Etihad Towers, responded to this reviewResponded April 5, 2014

Thanks for reviewing your stay with us. We're delighted to know that we offered you nice break from your usual day to day! It is great to hear that you enjoyed so many aspects of your stay, from the dining to the pool and nightlife. Our DJ crew at Ray's Bar will definitely be happy to hear that you enjoyed their music as they mean to give Ray's a unique sound track. We truly look forward to welcome you here again!

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Reviewed April 2, 2014

Stayed here for a conference with my husband. The public areas have a real wow factor and the rooms are spacious, comfortable, real luxury, with an amazing view. The bathrooms were also well equipped with good quality products. The breakfast gave a really good start to the day.The staff that we came into contact were very polite and helpful and we were made to feel very welcome. Would certainly use again if in Abu Dhabi.

  • Stayed: March 2014, traveled on business
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Thank LymingtonLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRJumeirah, Guest Relations Manager at Jumeirah at Etihad Towers, responded to this reviewResponded April 5, 2014

We're glad our colleagues made you feel welcome and that you enjoyed our rooms, decor and breakfast. Thanks for your review. We truly hope to welcome you back soon!

Best Regards

Report response as inappropriate
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Reviewed April 2, 2014

Been here for two nights, wonderful place very well located. Opposite to Emirates Palace and not far away from the Marina Mall has a spectacular view of the Abu Dhabi Corniche. Service was as expectes very good

Stayed: March 2014, traveled with family
1  Thank Jaime G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRJumeirah, Guest Relations Manager at Jumeirah at Etihad Towers, responded to this reviewResponded April 3, 2014

Thank you for your review! We're glad you enjoyed our location, views and service. We would love to welcome you back soon.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Stayed here after a 10 day trip to a 5 star hotel in Thailand. Now Jumeirah at Etihad Towers is definitely 5 star!! The lobby has the WOW factor and you could sit there all day just people watching. The quality of the rooms is amazing. And fantastic bathrooms! We booked the Club Lounge which can be used all day and its fantastic value in terms of food/drink.
Have a look around all of the restaurants they are top quality in terms of style and food - with prices to match mind you but thats Abu Dhabi! Nothing is cheap in this city.
The pool/beach area is only OK however there are lots of beaches across the road if you want to use them or I believe the Hilton has a beach club you can pay into.
We LOVED the location. You can walk for miles on the Corniche or wander up to the Marina Mall which has a fantastic range of shops.
We checked out a couple of hotels on our 3 day visit - nothing came near the Jumeirah.
We will most definitely return.

Room Tip: View of the city
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  • Stayed: March 2014, traveled as a couple
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Thank anned123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRJumeirah, Guest Relations Manager at Jumeirah at Etihad Towers, responded to this reviewResponded April 3, 2014

It delights us to know that we're your favourite in Abu Dhabi! Thank you for you wonderful comments on our restaurants, lobby and location. We truly appreciate you taking the time to review your experience with us and we look forward to welcome you back.

Best Regards

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Additional Information about Jumeirah at Etihad Towers

Address: West Corniche, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Abu Dhabi
#1 Romantic Hotel in Abu Dhabi
#1 Family Hotel in Abu Dhabi
#2 Luxury Hotel in Abu Dhabi
#2 Spa Hotel in Abu Dhabi
#3 Business Hotel in Abu Dhabi
Price Range: $164 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah at Etihad Towers 5*
Number of rooms: 382
Official Description (provided by the hotel):
Jumeirah at Etihad Towers - experience contemporary luxury with genuine hospitality and personalized service in a setting of spectacular design and dramatic architecture in Abu Dhabi's premier location; the Corniche. Enjoy a range of exceptional leisure options, unwind in one of the design-led rooms, suites, and serviced residences, be impressed by unique venues for social events including outstanding conference and meeting facilities, and discover unparalleled culinary experiences. ... more   less 
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Also Known As:
Jumeirah At Etihad Towers Hotel Abu Dhabi

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