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“Totally enjoyed it! 101% Satisfied! :)”

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Jumeirah at Etihad Towers
Ranked #1 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, United Arab Emirates
Level 4 Contributor
15 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Totally enjoyed it! 101% Satisfied! :)”
Reviewed October 18, 2013

We stayed there in a club room on the 56th floor for 2 days to spend eid al adha. Got a spacious modern room with panoramic view of the sea! I love my turtle soft toy that they give away as a welcome gift along with boxes of chocolates and dates. The club lounge on the 45th floor has a fantastic ambience - very private and intimate with stunning views of the city and the Emirates Palace just across the hotel. Their food selection and servings there were exceptional and the free flowing champagne for a couple of hours every night, and any drinks after that, was just fabulous! Top notch facilities - 3 pools with bars on both sides and a beach area which gives a variety to guests staying with children. However, I would say that the most remarkable thing about them is the impeccable customer service as soon as you step in to the hotel- from the reception clerks to the food attendants, room cleaners, pool and beach staff and drivers. All very polite. Totally enjoyed it. 101% satisfied!

  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
1 Thank Dhen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this review, October 30, 2013
Thank you so much for these compliments! We are glad that you enjoyed your holiday with us and that our colleagues made your stay special.We hope to see you soon again!

Best regards,
Doris Greif, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,182 reviews from our community

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  • Sleep Quality
  • Location
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Traveler tips help you choose the right room.   Room tips (765)
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Bahrain
Level 5 Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 17, 2013

The hotel staff are very friendly and helpful, smiling faces every where in the hotel, and when ever you need help there is always some one around you . I would like to give extra credit to the door keepers and the house keeping . The suite which I got is top excellent with every thing you need had an fantastic sea view . A big living room with a flat TV including many channels . Excellent WIFI connection . Breakfast is rich of varieties as well the dinner , but food was relatively expensive . Family discount should be given . My stay with my kids was enjoyable and relaxed . I was surprised that the hotel had a premedical service who responded immediately at night time to my call due to the sudden stomach upset of my little girl . The service in room dinner was really well done . I think that all behind the excellent service muss be Top management .

  • Stayed October 2013, traveled with family
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Helpful?
2 Thank ZayerFaisal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this review, October 30, 2013
Thank you very much for your compliments! I am delighted that you and your family enjoyed your stay. We are glad that our paramedic could assist you and hope your daughter has recovered quickly.

Best regards,
Doris Greif, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Platanias, Greece
Level 4 Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 16, 2013

My wife and I decided to take a break and meet up with my brother and family in Abu Dhabi. We've been here many times and always praised the quality of hotels that we've stayed in. It's very difficult to tell one 5* hotel from the others, but at the Jumeirah at Etihad Towers, we found one that stands out from the rest.

The service through out the hotel is highly professional, friendly and highly efficient. The facilities are what you come to expect from a quality hotel, but here it's just better. Better in a way that sometimes is hard to express in words. The service at all the restaurant's was impeccable. The service at Ray's bar was impeccable. The service is just great.

We had an incredible meal at the Quest on the 63 floor. The views weren't bad either. Our waiter Valentine was attentive without being over bearing, but the food... WOW.

We've eaten in some of the finest restaurants all over the world, but this has become an instant winner for us. A pan-asian menu deserving of a Michelin star. Both the head chef and the sous chef both are winners of the Abu Dhabi Best Chef 2013 competition and it shows (the sous chef one the best junior chef 2013) and its not hard to understand why.

There are many excellent restaurants in Abu Dhabi, the Thai at the Sofitel to name one, but this restaurant is absolutely fantastic. Enough about food, back to the hotel...

Please do yourself a favour; if you're planning to stay in Abu Dhabi and your budget can stretch to staying here - do. You will not be disappointed.

Room Tip: We stayed in a studio apartment. it's best to ask for one overlooking the Palace hotel and the C...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank TonyandTracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this review, October 30, 2013
Thank you so much for sharing your experience with us. I am delighted that you had a great time while staying with us! Chef Benjamin and Valentine are thrilled with your compliments. We hope to see you again!

Best regards,
Doris Greif, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 16, 2013

We were offered a 2 for 1 by Etihad which was the main reason we decided to stopover in Abu Dhabi and our decision proved yo be an excellent one - we were offered a number of hotels from which to chose, and based on Trip Advisor ratings we selected the Jumeirah. We were astounded at the luxury as soon as we walked into the lobby but when we were shown our room it far exceeded any expectations, in terms of comfort facilities and views. Our room was on the 48th floor and had views down the Corniche on one side (you could lie in the bath and see te beaches) and down the channel on the other side and with such little luxuries as fully remote curtains made it hard to get out of bed in the morning, but having their own beach and pools, not to mention 7 restaurants, and a breakfast to defy description, ensured that we would experience all aspects of the hotel. Don't forget to take up the offer (guests only) to visit the observation deck on the 74th floor, but remember it closes at 6pm, so better to go during the day. Did I mention the service - it is so heavily staffed that at times it could be considered as being over-servicing, particularly the waiters in the restaurants, but we loved it.

Room Tip: Almost any room, but obviously the higher the better view - their is a club floor on 45, which appar...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kramerdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this review, October 30, 2013
Thank you so much for your compliments! We are all delighted that you enjoyed your stay with us and hope to see you again soon!

Best regards,
Doris Greif, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strongsville, Ohio
Level 6 Contributor
145 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 16, 2013

The hotel itself is 5 star, but the service misses the mark on so many little things. The room was nice, the view breathtaking. The pools are nice but there are not enough umbrellas for all the guests and it does get hot in the Middle East. The beach is just ok.

The hotel should be thrilled it has such a great working staff. They are friendly and happy and willing to help with whatever you need.

The food was good, a few places over priced. Cabs are readily available to take you anywhere you want. The gym was really nice with a helpful staff.

This was our anniversary get away and were really disappointed, as were quite a few other people staying at this property. Complaints to management went unanswered, written off or even laughed about in front of guests. One manager told an elderly lady in front of us when she was done complaining that they are not a Jumeirah property, but owned by a sheikh so it is only a name. What?!

We completed the online survey and received an answer back from the hotel manager who asked for more detail, apologized for our bad experience and asked that we come back but didn't offer to make it right. That was the last we heard from the hotel.

Won't be staying there again. For as beautiful as it is, they are well passed the breaking in stage and need to get their act together.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Curlyqmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
Level 5 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 15, 2013

A luxurious hotel with the Jumeirah brand; and possibly the best breakfast ever.....fresh pomegranate and passion fruit and an endless choice of food and beverage, including field mushrooms! This hotel had an amazing number of 'wows'; everyone from Concierge to General Manager gave time to enhance our stay! Butler Services were amazing. The 'Observation Deck' on floor 74 in Tower 2 also worth a visit.

Room Tip: Any floor above the 30th. for the view!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dubaiunlimited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this review, October 30, 2013
Thank you so much for your kind compliments! I am delighted that you have enjoyed your stay so much. We hope to welcome you back soon!

Best regards,
Doris Greif, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
107 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 15, 2013

This place is sensational. We were here only one night as a stop over on our way home to Australia. We were on the 35th floor with water views. This place is about 30 minutes cab ride from the airport at a cost of about 70 Dirahms.
The room was huge with floor to ceiling glass with motorised curtains.
Bath room was again very large and well appointed. You will not be disappointed

Room Tip: Water views the way to go
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mattoboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this review, October 30, 2013
Thank you for sharing tour experience! My team and I are glad that you have enjoyed your stop over at our hotel!
We hope to see you soon again!

Best regards,
Doris Greif, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah at Etihad Towers

Property: Jumeirah at Etihad Towers
Address: West Corniche, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Abu Dhabi
#1 Family Hotel in Abu Dhabi
#1 On the Beach Hotel in Abu Dhabi
#1 Luxury Hotel in Abu Dhabi
#1 Spa Hotel in Abu Dhabi
#3 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah at Etihad Towers 5*
Number of rooms: 382
Official Description (provided by the hotel):
Jumeirah at Etihad Towers - experience contemporary luxury with genuine hospitality and personalized service in a setting of spectacular design and dramatic architecture in Abu Dhabi's premier location; the Corniche. Enjoy a range of exceptional leisure options, unwind in one of the design-led rooms, suites, and serviced residences, be impressed by unique venues for social events including outstanding conference and meeting facilities, and discover unparalleled culinary experiences. ... more   less 
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Also Known As:
Jumeirah At Etihad Towers Hotel Abu Dhabi

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