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“Positive surprise”

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Novotel Abu Dhabi Al Bustan
Ranked #43 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Zurich, Switzerland
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Positive surprise”
4 of 5 bubbles Reviewed June 25, 2014

We ended up at the Novotel because our designated hotel in Abu Dhabi was overbooked. They sent us to the Novotel which has just been opened a few weeks ago. Not a too good start, especially as I'm not fond of Novotel Hotels. But it took a turn for the better already at the check-in. Friendly and efficient stafff welcomed us and offered a room in one of the top floors which have just been opened. The rooms are very spaceous, large windows (no view unfortunately) and bright colours contributed to a nice setup. In contrary to most US-chains, unfortunately Novotel still offers no irons and iron boards in their rooms. Beds are super comfy and bathroom equiped with everything you need. Checked out the gym next morning, which is huge and bright equipped with latest devices. Breakfast is tasty whith large choice and friendly staff. Check-out once again efficient and impeccable.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unterwaex_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review, July 2, 2014
Dear TripAdvisor Member,

We are delighted that were able to change your view about Novotel Hotels.

I have noted your feedback on the iron and ironboards and we do offer them upon request.

Likewise, we are glad that you were impressed with our room facilities and amenities, as well our gym and delectable breakfast spread.

My team is grateful that you recognized their friendly and impeccable service.

Thank you for your kind review and we look forward to welcome you back to the Novotel Abu Dhabi Al Bustan.


Best Regards,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 reviews from our community

Traveler rating
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    17
    14
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Al Ain, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 22, 2014

I have been staying here for the past few months and it's getting better by the day. Here is the thing!! The hotel is new and furnished to a very high standard, the service is lovely in all area,s, The food choices in the restaurants is a good cross section, with "choice cut" being the sort of flagship, open grilled steaks/chicken and fish, atmosphere in there is superb as is the food, Breakfast is typical international stuff and set in a lovely spacious area of the hotel.
There is a gym and swimming pool to die for and offers of 2 for 1 happy hours. A sort of sports bar where there is also happy hours.
The hotel is decorated in a contemporary/modern way and in my opinion far exceeds the remit of a 4* in all areas.
Anyone visiting Abu Dhabi should consider this hotel as there are some fantastic offers (being new) to be had.
It's not in the centre of town but a taxi is cheap to get there, and of course the same goes for the Airport trip that we have to make. As usual, there are Malls not far away.
Staff are very easy going and try hard to please, and they do.

Room Tip: All rooms are nice that I have stayed in and of course the important thing... There are non smoking...
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review, July 1, 2014
Dear TripAdvisor Member,

It is encouraging to read that we have exceeded your expectations with our facilities and pleased with our dining outlets.

I have shared your inspiring comments to my team and they are elated that their efforts have not gone unnoticed.

Our utmost appreciation for your kind review. It will be our pleasure to welcome you again at the Novotel Abu Dhabi Al Bustan.


Best Regards,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

I stayed at the Novotel Al Bustan in Abu Dhabi for 5 weeks during my transition from the UK to work in the UAE, although recently opened the staff were well trained and very pleasant throughout the hotel. The waves pool bar is very relaxing and there are two members off staff Gemunu and Lavender who always greet you with a smile and a warm welcome. The Steak House restaurant is a dining experience not to be missed excellent food and pleasant surroundings.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review, July 1, 2014
Dear TripAdvisor Member,

Greetings from Novotel Abu Dhabi Al Bustan!

We are glad that you were pleased with our services at Waves Pool Bar and impressed with our Choice Cut Restaurant.

I have passed on your comments to Gemunu and Lavender and they are gratified by your appreciation.

Thank you for your kind review and we look forward to welcoming you again in the near future.


Best Regards,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 5, 2014

I am writing this review to make sure that this property gets a fair shake. We did not get to stay in any of the rooms and can not comment on them, but would like to share our experience of dining at Choice Cut Steak and our experience with hotel staff, etc.. Arriving at the hotel we were greeted with a very nice valet service and upon entering the hotel were welcomed by everyone. This was such a surprise to see a hotel so nicely decorated in a very contemporary style that made you feel so relaxed as you entered. We all felt the ambience to be exceptional with a very casual feeling, but yet sophisticated. The service we experienced was totally 5 Star and right on in every way. Our meals were very good and our waiters were top notch. I think that maybe some of the poor reviews were due to the newness of the hotel. Give it a second chance and you should not be disappointed.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank stevemathis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review, July 1, 2014
Dear Trip Advisor Member,

Greetings from the Novotel Abu Dhabi Al Bustan!

Thank you for taking the time to share your comments to the TripAdvisor community.

We are glad that the hotel interior and ambience was to your liking and also that you were pleased with our F&B service.

Your inspiring comments were shared to my team and they were delighted by your feedback.

We look forward to welcoming you for another great dining experience.


Best Regards,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 29, 2014

Although the rooms in the hotel are very nice and comfortable the service in the bars and restaurants is terrible. The staff appear to be completely overwhelmed when you try and order food or drinks. The ordered items either then take forever to arrive or do not arrive at all. On more than one occasion the staff had to ask us what we had ordered again after we had been waiting for an hour. The manager seemed unconcerned when we reported the bad service saying it was too late for him to do anything about it.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cath392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 27, 2014

I had thrown a surprise party for my husband and had a couple of our friends and family stay there in the month of April. Mr. Karim Othman was immensely helpful and took the time to show me around the hotel and explain all the facilities the hotel had to offer. He also assisted with the coordination of the room booking. He simply went above and beyond! The rest of the staff were generally very friendly. Food was good at the Pepper restaurant (I believe it's called). My guests felt at home and I will be sure to utilize their services in the future. The only downside is that there are no places around the hotel to walk to.

YK

Room Tip: I preferred the rooms on the 3rd floor overlooking the pool
See more room tips
  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YKUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed May 24, 2014

This is my 2nd time at this hotel where the same problems happened as the 1st stay:
- Terrible reception staff like Fatima and Yveta where they have no sense of customer service and their sarcastic attitude will ensure they wont go very far in their careers in hospitality.
- Beyond average meeting customers expectations where their only concern is financial.

The positive part is that the hotel has a nice pool but service is very basic with unexperienced staff. Basic clean rooms.

The hotel is in the middle of no where so for leisure clients do not expect to walk outside to expect anything but a main road with no shops.

PA to the GM, please do not insult me and write a stock standard reply. It is meaningless

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GTAUH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Abu Dhabi Al Bustan

Property: Novotel Abu Dhabi Al Bustan
Address: Novotel Abu Dhabi Rashid Bin Saeed Al Maktoum Rd | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #43 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 
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