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Sofitel
$208
Booking.com
$208
Algotels
$182
Breakfast included
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Reviewed October 29, 2019

We have just returned from a wonderful holiday staying at the Sofitel hotel in Abu Dhabi celebrating my husbands 70th birthday.  We really appreciated the facilities and service of your hotel, from the cleanliness and room service to the helpful Reception and Concierge. In particular we wish to highlight the professional service we always received at the Chillo pool bar which made our holiday extra special.
Umesh was always very personable, friendly and ready to help with whatever were our requests during our stay, from a "Happy Birthday" cake and song on the evening of my husbands birthday to making sure we had a packed breakfast from the restaurant, to support our early morning flight back home.

The staff who work alongside him have the same team work ethos, Rakesh Shafi, Bishal, Afthab and Zeeshan.  They assisted my husband when he was eager to view his favourite team Manchester City playing late night football and ensured they were able to preview the game on the big screen also the audio in English, small things maybe, but so important to the traveller. Most importantly they  took the time to enter into conversation with us around the pool area, to find out more about us and our family at home and share friendly talk about themselves, making us feel that our well being and experience in your hotel was very important to them. 

We are retired and travel a lot to other countries around the world.  The service and friendship we received by this team was without doubt something very rare and very very special.  We would like to say a big thankyou to Umesh for being such a lovely member of your staff and wish him the very best for his future career.  We know he will be successful in wherever his journey takes him because he cares about his job and the people he serves!!  We will be returning next year to your hotel and look forward to being served once again by this special team.

On a final note one of the team took a group photograph on our last evening and we would dearly love a copy of this for our album of treasured memories if Umesh could supply one for us.  Thankyou all once again for making this holiday one of the best we have ever experienced, yours sincerely  Denise and Derek Chadwick  room 1605

Room tip: Rooms at the front of the hotel provide fantastic sea views
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Denise C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_SofitelAbuDhabi, Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded November 1, 2019

Bonjour Denise C,

We really appreciate you for taking the time to write your experience and we are delighted to know that we were able to contribute to make your husband birthday a remarkable experience. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests.

As Sofitel hotel, it is our passion that every guest leaves the hotel with a magnifique experience, and reading your review, we are pleased to note that you truly enjoyed your stay with us. Rest assured that your comments will be shared with the team in particularly to our Chill'O team, Rakesh, Bishal, Afthab and Zeeshan. We hope to welcome you back again for another magnifique stay.

Regards,
Jue Thet
Sr. Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2019

We stayed at Sofitel at the start of October and wanted to pass on some comments/feedback regarding your staff members. The welcoming and smiling faces, the highly supportive and professional attitude on top if a well set room. We enjoyed it very much and would highly recommended it for people visiting Abu Dhabi. Thanks to all staff at the reception, the concierge, valet, restaurant and the housekeeping team.

A special thanks to Umesh who worked on the Rooftop bar/restaurant area who is full of personality, attentive, entertaining and knowledgeable . He was very engaging and really paid attention to details never making you feel like you are asking for too much. The atmosphere was so special that it really felt like home to me – a true sample of excellent hospitality. He is a HUGE asset to your business and deserves much recognition as he is a pleasure to be around. I could go on and on about the other little amazing things he did but I should not spoil the surprise. I would recommend him for any special parties/events which you may have. Please pass these comments onto him as he truly deserves to be awarded for his hard work and excellent customer service. We will be back soon!

Thank you Umesh for everything, it was a real pleasure meeting you & wish you all the best in your future endeavours.

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
3  Thank Ash P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_SofitelAbuDhabi, Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded November 1, 2019

Bonjour Ash P,

We really appreciate you for taking the time to write your experience and we are delighted to know that we were able to contribute to make your stay a remarkable experience. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests. As Sofitel hotel, it is our passion that every guest leaves the hotel with a magnifique experience. Rest assured that your comments will be shared with the team in particular to our Front Office Team and Umesh.

Looking forward to welcome you back in near future.

Regards,
Jue Thet
Sr. Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2019

I organized my husband's birthday at one of the outlets in the hotel (Chill'O) and it was an excellent experience, from planning to implementation, staff were excellent, courteous, quick to respond, and the evening turned out beautifully. Food was delicious and guests were very happy. A special thanks to the manager Rakesh, who was really helpful.

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
3  Thank LJN87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_SofitelAbuDhabi, Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded October 31, 2019

Bonjour LJN87,

We really appreciate you for taking the time to write your experience and we are delighted to know that we were able to contribute to make your husband birthday a remarkable experience. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests.I will definitely share your sweet words with Rakesh and Chill'O team.

Looking forward to welcome you again.

Regards,
Jue Thet
Sr. Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2019

The quality of the service at Sofitel is outstanding! The staff go above and beyond to make you feel welcome and your experience unforgettable.
On arrival we were met by a very friendly front desk staff member who offered us a free room upgrade as well as providing us with key information about the hotel.
Unlike my recent stays in other hotels, every phone call to hotel services has been answered within three rings, and my requested service has promptly arrived shortly afterward.
However, the standout feature of the hotel is the catering. Chef Anas and Chef Samer produce a wonderful array of foods. As a pescatarian I was pleased with both the vegetarian and seafood options, whilst my sister praised the variety of meat dishes. The foods were complimented by the servers, and our favourite waiters were Victor, Mohammed, Rohit, and Hammad.
I do not often return to the same hotel as I like new experiences. With that said, I will definitely make a return visit to Sofitel Abu Dhabi Corniche as it offers great value for money.

Date of stay: October 2019
3  Thank Tracey F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_SofitelAbuDhabi, Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded October 31, 2019

Bonjour Tracey F,

We really appreciate you for taking the time to write your experience and we are delighted to know that we were able to contribute to make your stay a remarkable experience. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests. As Sofitel hotel, it is our passion that every guest leaves the hotel with a magnifique experience and to read the comments of our associates is so rewarding. I will happily share your kind words with them all particularly( Front Desk, Chef Anas, Chef Samer, Victor, Mohammed, Rohit and Hammad.

Can't wait to welcome you back soon!

Regards,
Jue Thet
Sr. Duty Manager

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Reviewed October 27, 2019 via mobile

This hotel has absolutely amazing grounds. The second you get in you are impressed by everything you see! It is also very well maintained despite its gigantic size. We had a very good stay and would be glad to come back!

Date of stay: October 2019
Trip type: Traveled with friends
4  Thank Jacques V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_SofitelAbuDhabi, Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded October 31, 2019

Bonjour Jacques V,

Thank you very much for taking the time to share your lovely review following your visit to Sofitel Abu Dhabi Corniche. I will happily share your kind words with entire team and it is such rewarding.

Looking forward to welcome you back.

Regards,
Jue Thet
Sr. Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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