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“A Few Issues”

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Sofitel Abu Dhabi Corniche
Ranked #9 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Lake District, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“A Few Issues”
Reviewed January 6, 2014

We spent one week at the Sofitel and found our stay quite enjoyable on the whole. We arrived at 9am and checked in, however our room was not available until 3pm despite regular checks with the front desk. We have never experienced this before in a 5* hotel in the Middle East (and we have been to many). The room was fine, no complaints there and we had access to the Club Lounge. The lounge we found was too small for purpose, was always full and the food selection poor. The service was very good and the staff all very pleasant. The pool is a non-entity, the design of which was a disaster as the sun never appears (but we were informed that it makes an appearance late afternoon for a short time). The location is excellent for walking on the Corniche and in the many delightful parks. Expected better from a Sofitel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
4 Thank meg1bv747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, January 7, 2014
Dear Valued Guest,

On behalf of our ambassadors team at Sofitel Abu Dhabi Corniche, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon.

Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from Sofitel. Please be assured that your observations have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.

Once again we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,


Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,660 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (417)
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2014

Stayed for 3 nights & everything from the staff to the rooms was absolute class. Could not recommend this hotel enough & choice for breakfast was immense. Nothing was too much trouble & the concierge services meant forgetting our guide for Abu Dhabi was no loss. If your staying in the area then stay here. Thanks to all at the hotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Neil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, January 7, 2014
Dear Valued Guest,

Thank you for choosing Sofitel during your last visit to Abu Dhabi and we are delighted to hear that you enjoyed your stay with us. We also thank you for giving a positive review of our hotel. We all share customer feedback with the management team and employees, who work hard to ensure that all our guests enjoy the experience we offer.

Thank you once again and we look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,

Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 5, 2014

Truly a first class hotel. Excellence everywhere - rooms, staff, service, facilities, location. Staying here at the moment with my two young boys and we are having fantastic experiences. I highly recommend this hotel. Thank you Sofitel Abu Dhabi !

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mathew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, January 7, 2014
Dear Valued Guest,

Thank you for staying at Sofitel Abu Dhabi Corniche and sharing your comments on Trip Advisor. We are extremely glad to know that your experience at the hotel was truly magnifique and that you enjoyed the services offered at the hotel.

Thank you once again and I look forward to seeing you again!

Best regards,

Nael El-Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bielefeld, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2014

We stayed for 5 nights in the Sofitel Abu Dhabi hotel and really enjoyed it. Besides a very central location at Abu Dhabi's Corniche beach walk, the hotel staff was very friendly and sympathetic and provided nice service. The rooms are very nicely designed and clean and the hotel offered quality food in form of buffets that change daily. We could not make use of the hotel terasse pool as the sun would not come there until 5pm, however the beach is a 3 minutes walk away, so this was no problem. All in all a very enjoyable and recommendable stay!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janneerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, January 6, 2014
Dear Valued Guest,

Thank you for choosing Sofitel during your last visit to Abu Dhabi and we are delighted to hear that you enjoyed your stay with us. We also thank you for giving a positive review of our hotel. We all share customer feedback with the management team and employees, who work hard to ensure that all our guests enjoy the experience we offer.

Thank you once again and we look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best Regards,

Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 5, 2014 via mobile

To the staff of the Sofitel I would like to say a big thank you for making our stay so enjoyable. This is a fantastic hotel where the professionalism of the staff is evident at all levels. The hotel is well positioned on the corniche to access all the areas of interest.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Damian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, January 5, 2014
Dear Valued Guest,

Thank you for taking the time to post your wonderful review on Trip Advisor.

It is a pleasure to know that you enjoyed your time in Sofitel Abu Dhabi Corniche.

Rest assured that we will share all the feedback with our management and team and such feedback helps in team motivation and recognition.

Thank you once again and I look forward to welcome you back in the hotel.

Best regards,

Nael El-Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 4, 2014

A wonderful stay at this hotel.Great location near the corniche.Room decoration of top class with half open bathroom (with sliding doors).
Perfect service and staff.Very good restaurants.A place to return.And the best value for money I have ever seen.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank herman l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, January 5, 2014
Dear Valued Guest,

Thank you for staying at Sofitel Abu Dhabi Corniche and sharing your comments on Trip Advisor. We are extremely glad to know that your experience at the hotel was truly magnifique and that you enjoyed the services offered at the hotel.

Thank you once again and I look forward to seeing you again!

Best regards,

Nael El-Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 2, 2014

Cannot praise this hotel enough, first class facilities and staff, amazing location and view, great food and cocktails plus an upgrade to imperial suite as well as I'm a platinum a-club member
Thank you.

Room Tip: High floors for great views - club rooms if you can stretch to that.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chilldoubt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, January 3, 2014
Dear Valued Guest,

Thank you for choosing Sofitel during your last visit to Abu Dhabi and we are delighted to hear that you enjoyed your stay with us. We also thank you for giving a positive review of our hotel. We all share guest feedback with the management team and employees, who work hard to ensure that all our guests enjoy the experience we offer.

Thank you once again and we look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,

Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Abu Dhabi Corniche

Property: Sofitel Abu Dhabi Corniche
Address: Corniche Corniche Rd, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Abu Dhabi Corniche 5*
Number of rooms: 282
Official Description (provided by the hotel):
Opened in the first quarter 2012, the Sofitel Abu Dhabi Corniche (part of Capital Plaza building) is ideally situated in the heart of the city, close to the seafront and the business and financial center. It enjoys a privileged location on Corniche Road, one of the most prestigious district. The maritime centre Port Zayed, the Souk, famous for its rugs and Dhow Harbour, home to the traditional transport and fishing boats which still take to the waters of the Arabian Gulf, are all a short distance from the hotel. The hotel offers all the services of a world-class French establishment, blending its origins with the best of the Oriental influences: butler service and executive lounge access (Club Millesime) for club rooms and suites, and the famous MyBed concept and Bose wave in all rooms. Each of the rooms offer breathtaking views over city and Arabian Gulf. Additionally, the hotel offers 3 signature restaurants and 3 bars, a pool, a spa and wellness space and 9 meeting rooms. A ballroom can also welcome up to 1000 visitors and therefore host any kind of events. ... more   less 
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