Now I am I lucky enough to travel the world (business and pleasure) and new to reviewing on TA but needed to write this so the hotel gets the message and others don't head to the hotel untill they get their act together. Which I expect to be a few months.
Now I want to state early that I am a Sofitel fan and also really liked this hotel, its rooms and staff but they are all on training wheels.
Now the hotel is only been finished a few months but expect that a chain the size of this should be better in training their staff.
I respect that everyone has to start somewhere but I am writing this review in this tone not to slam the hotel but to help them get everything sorted so everything comes together.
I am sure that everything comes together for this grand opening.
So wait until then to stay there in my opinion.
First off all we bought a club room and there was no club it wasnot finished, so they compensated with a corner suite upgrade which was nice. ( but never should of been advertised and sold as a club room)
Then we had no hot water the first morning, then no water at all as we were about to go to Hakkasan for dinner to have a shower that night.
The staff were fantastic in damage control, but would expect that a brand new hotel, a world chain and the price we were charged we would of had a better experienced.
We did get a late check out and a bottle of wine as compensation which we are satisfied with the overall response and stay but will say it's going to take the inexperienced team a few months of training and time in business to get the service experience in all other Sofitel hotels world wide.
So take this as a glass half filled review.
- Official Description (provided by the hotel):
- Opened in the first quarter 2012, the Sofitel Abu Dhabi Corniche (part of Capital Plaza building) is ideally situated in the heart of the city, close to the seafront and the business and financial center. It enjoys a privileged location on Corniche Road, one of the most prestigious district. The maritime centre Port Zayed, the Souk, famous for its rugs and Dhow Harbour, home to the traditional transport and fishing boats which still take to the waters of the Arabian Gulf, are all a short distance from the hotel. The hotel offers all the services of a world-class French establishment, blending its origins with the best of the Oriental influences: butler service and executive lounge access (Club Millesime) for club rooms and suites, and the famous MyBed concept and Bose wave in all rooms. Each of the rooms offer breathtaking views over city and Arabian Gulf. Additionally, the hotel offers 3 signature restaurants and 3 bars, a pool, a spa and wellness space and 9 meeting rooms. A ballroom can also welcome up to 1000 visitors and therefore host any kind of events. ... more less
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