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Paragon Hotel
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Reviews (74)
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Reviewed December 22, 2012

The Paragon is a poorly maintained hotel but the worst thing about the hotel is the very poor customer service - the list of examples is too long. Also note that there is no wi-fi in the rooms (only in reception). It is not an expensive hotel, so I guess you get what you pay for to some degree.

  • Stayed: October 2012, traveled solo
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2  Thank Kiwiiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

we previously staid here and had a great experience and staid again.

Good points:
1. location is great. we staid here as I am from Australia and my gf works in in Abu Dhabi. The Hotel is only a 10 min walk to her office and next to Madinet Zayed shopping centre and only a 5 minute taxi ride from the bus terminal where we arrived from Dubai. Buses and taxis are easy and cheap and you can go anywhere in the city on a bus for 2aed.
2. the room is nice, cozy and comfortable. we were lucky that we asked for a non-smoking room and actually got one.

Bad points:
1. one thing i hate about Abu Dhabi is they still dont care about the health effects of passive smoking and the foyer and corridors stink of cigarette smoke.
2. the state of customer service should have been obvious from the start. the customer service folder in the room was empty and the menu pages were upside down to the front cover lol! I took these down to show reception and they really didn't see a problem.
3. the worse part of this hotel is the customer service. its so bad, its laughable. here is what has happened:
- the first thing we noticed was how bad the smell of smoke was in the corridor of the 2nd floor and how dirty the carpet was. looks like it has never been cleaned. i actually watch one of the room service guys on his hands an knee scrubbing a patch of carpet rather than cleaning the entire carpet. i'm guessing this is not his fault, but management being cheap an not willing to maintain the hotel.
- when we unpacked we realized we had no remote control, no hand towels and no bath towel. we rang reception and they brought some up
- next day we noticed the curtain was torn and the toilet hose broken and turned off. when i turned it on it sprayed all over the bathroom. i contacted reception again and they sent maintenance up to repair the hose. obviously they knew about, as housekeeping use it to clean the toilet, but in stead of repairing it they just turn it off. i asked the maintenance guy to fix the curtain and he said that as we are only staying 1 night we dont need to but we were staying 5 nights and i expected it fixed.
- the next day i asked house keeping again to fix the curtain and later that night had to ask reception again to fixed the curtain. the guy finally turned up the following day after asking 3 times.
- the 2nd day housekeeping only gave us 1 towel! later that afernoon i asked housekeeping why they did not give us 2 towels, hand towel and bath mat. they would not answer but just gave us what i asked for.
- today they ring me after midday to ask why I had not checked out. I explained that I had told reception twice that i would be extending my stay and i was told yesterday it was ok. this was not updated in the system and the staff on reception today were not told.

If you dont mind extremely poor customer service, the rooms are very nice and location good.

I do not blame the stay so much as the Mangement. There is obviously something wrong with Management when it comes to ensuring carpets, curtains and facilities are absolutely clean and maintained and that rooms always have the basics like hand towels, bath towels, towels, remote controls and that staff are trained to respond to Customer's requests the first time.

Room Tip: you will enjoy this hotel if you ignore the stench of smoke in reception and corridors and dont mind a hotel where maintenance is not a priority and you have to ask numerous times for assistance.
  • Stayed: December 2012, traveled as a couple
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1  Thank pel579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Good clean hotel, quick check-in, nice rooms.
Beds a little on the hard side, in fact too hard for me.
Breakfast was quoted as being until 11am. We arrived at 10:25 and there was hardly anything available. I asked for fresh food to be cooked and was told that it was not possible.
I then had to scour Abu Dhabi to find somewhere to eat at 11am. Not easy.
I would not stay at this hotel again because of this.

Room Tip: Take your own breakfast
  • Stayed: November 2012, traveled with friends
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Thank Marco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2012

We regularly stay at the Paragon on our trips to Abu Dhabi as it is a great location for easy access to so many things in the city. Right by Madinat Zayed mall and gold souq and has own parking included. A really handy city stopover spot.

  • Stayed: April 2012, traveled with family
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2  Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2012

Clean, comfortable and friendly - perfect for overnight stay or business

  • Stayed: March 2012, traveled as a couple
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Thank brutasaurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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